[Beta] Moments
Moments is a new way to celebrate channel lore and reward viewers for being part of the hype, live. With the click of a button, you can now turn major moments on stream into a commemorative chat badge that viewers will receive if they were watching live. The more moments a viewer takes part in, the higher badge tiers they unlock. Plus, newcomers can get to know your stream by clicking into these badges and viewing the defining moments of your community.
We look forward to hearing your feedback and if you have any questions please refer to our help article (https://help.twitch.tv/s/article/moments) Please note that this is a beta and is only available to a select amount of creators currently.
Hello all,
We're shutting down Moments on October 5, 2023, as a result of limited use from the Twitch community. This will allow us to focus on bringing improvements to Chat, Clips, Discovery and Stream Together to help more streamers succeed on Twitch.
Although you'll be able to keep the badges received during the Beta (plus the Clips created in association with Moments), the Clips will no longer be specifically tied to the Moments badge they were associated with. The ability to create new Moments in the Creator Dashboard and the “Community Moments” shelf on the channel page will be removed.
Thank you all for participating and the feedback.
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ShazzAndBoo commented
was so excited to try to use this, and then just have been having a headache with it.
- A mod clipped the moment, and then only they can edit it?? I don't want to have to bother my mod to edit the clip in 24h, and makes no sense I have no power over this.
- The window it captures is so small, it didn't even capture the thing we wanted to clip the moment of. Instead it captured me saying "Hey, can someone try that new moment feature we got??"
- My mod said they cannot extend the clip for the full minute, either. It's stuck being 27 seconds max??? and despite it showing extra space on the editor, it won't let us move the clip into that space??????Would love this if it worked easier. It seems so hard to be able to actually capture the moment without ruining the moment, due to how short the window is.
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SnakeDrone commented
I'll never know what will be my moments when they are happening. Limiting the amount just makes me not mark anything.
I think the idea behind it is a great one, but it should be unlimited and connected to the existing clip system.
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Barry commented
Experimented with Moments for the first time today. Had several viewers who were unable to claim the moment (clicked Claim and had an error or never saw the pop up in chat). On the back end, would prefer better editing tools. Two of my moderators made moments and I was unable to edit any of them (timing or title) immediately after stream. As the broadcaster I would appreciate the ability to do so within the 24 hour window. Additionally, the only way to remove a moment is to search for the specific clip in the Clips of My Channel tab, really would prefer a way to do so from the Moments page itself. Thanks!
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emerisssss commented
I've been having issues receiving my moments and it's a disappoint I know I am here to get it but I don't see it and I see others in chat getting it. Please help.
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CreamyKiwis commented
I was watching an xqc stream yesterday and he said he was going to do a moment to test something, I typed something in chat on both the website and mobile app and i didn't receive a moment pop up or notification after a minute or two I refreshed on both and that didn't work either
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Lumiinous_XIV commented
Moment Badge claim button never popped up for me, despite being on stream for a couple hours. Was also actively chatting at the time.
The channel this occurred on was PointCrow https://www.twitch.tv/pointcrow
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xxp3e commented
I was on mobile watching "Pointcrow" and when i clicked on claim I simply didn't get it for some reason.
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Lycasta commented
Multiple viewers have told me on different occasions that they aren't able to claim moments on mobile. Would really like this to be fixed ASAP.
I know it's based on the clip system, but it would be great to make moments:
- longer clip overall, more like a highlight, up to 5 mins, but even 2 or 3 mins would be better.
- a longer "window" of video available for the clip
- longer time to edit them in (48 hours instead of 24 hours). -
RAVTagsta commented
Could not receive moment from 10 minutes ago on twitch.tv/xqcow despite chatting, watching and attempting to claim. Hope this can be fixed so I receive what I deserve.
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MrIceolator commented
I could not claim a Moment badge today on https://www.twitch.tv/xqcow Channel Like 2H in i think it was. Just said "Fail to claim the moment" 2022-04-05
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arash700 commented
It's way too hard to get to a stream's moments.
Please make a simple button for it next to channel points. -
Netcat commented
You need to add a feature where you can remove a "moment", even if it's timed, like it can only be removed within 3 days of creation and have it refund its monthly token. Had 2 separate instances now where moment clips got insta DMCA'd, but the moment is still under the badge with a non-existent blank clip. Was not even able to edit the clip title so it is just the stream title with an unviewable clip. This also still burned 1 of the 5 monthly moments and has happened twice already, as I said. Even if the clip gets nuked you should still make it possible to edit individual moment titles, or have it use a still image/thumbnail of the VOD or something along those lines.
Also, I created a moment in a channel and did not even get the notification in chat to claim it, as well as numerous other users reporting the same. I also believe the window to claim the moment should be longer.
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maureefer commented
I've missed the 2nd ever moment from one of my favorite streamers due to this bug. So annoying...
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cayla commented
Love this idea so much, but I have had issues with the moment claim not popping up for me while it works for others in chat. I've been able to claim 2 so far, but also missed 2 due to the pop-up not showing up for me in FireDragon stream.
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hardtshaped commented
Such a fun feature when it works properly! Ran into some bugginess using it on Feb 28 on my channel.
When I created my third Moment of the month (at which point 2 should've remained), twitch displayed a message saying I had 4 left to make before March 1. Not a big deal on its own, but that discrepancy is likely tied to the other issues that arose.Several times when I tried to create Moments that night I got red text that said something like "Error: Moment could not be clipped right now." Viewers said nothing showed up on their screens, so I figured nothing went through on the back end. However, it turns out the times I got the error did create clips. After stream--which ended in the wee hours of March 1--I found 4 extra clips made by my account.
The Moments page displayed "You have 2 Moments to capture this month. Moments refresh on April 1" even though 0 March Moments existed; the Moments page just showed 5 February Moments. It seems like somehow those failed "moments" were able to eat into my allotted number for March, even though they were clipped *in February* and not presented to viewers as claimable Moments. Two of those clips happened between my 4th and 5th Feb Moments, so it's particularly strange.
I was hoping with time this might get ironed out, but I've made 1 actual March Moment since then, and am now left with supposedly 1 Moment left before April, when there should be 4 remaining. I haven't deleted the extra clips from that glitchy February night in case they could be helpful to sorting this out. Thanks for all that you do & including me in this beta test!
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FenixPearl commented
We were testing on stream today and I think it's a great idea and chat was very participative, however I think that It would be nice to get a moment back if I decide to get rid of one that was made by mistake, specially since mods can claim it.
If it's supposed to work this way It didn't for me.
Having more moments per month would be advisable as well, or make it so they refresh every week so you don't go overboard with the claims.
Other than that we liked them :) -
GappyV commented
My main issue is not being able to edit Moments after a certain amount of time has passed. A 24-48 hour grace period to edit Moments would be FANTASTIC, so that the timing of the clip can be perfect without allowing the clip to be constantly messed with months down the line.
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insanesteamer commented
I had the pop-up for claiming a moment on xQcOW's stream today, but when I clicked the claim button it said, "Sorry, could not claim this badge right now." And now I don't have the badge. Was this a bug or did I do something wrong?
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truthh55 commented
Really like the idea but it currently has some bugs.
Bug 1: Some mods have issues using the feature
When setting up my stream (truthh55), I checked with my mods and one was able to see and use the feature, while the other was not. They shared a discord call to see if he was just missing something, but the feature was not enabled for him to do anything. After logging off and logging back in he was able to see the feature in mod mode but still had issues creating moments and was never able to use /moments.Bug 2: Not being able to edit Moments
After the stream was over, I went to the Moments tab and selected Edit on the moment created. When I did, all I was able to do was rewatch the clip and link it to my social, similar to a created clip. I was unable to edit it that night and check back again the following morning to see if I could edit it then to no avail. -
Lyfesaver74 commented
I just want to say I love the new feature, am proud to beta test it and am hoping any feedback I can offer might help.
1. Dynamic Limits: I like the idea of keeping a low-ish number to the amount of moments per month. It will help keep the frequency to popularity ratio at at a level that is balanced, I feel, but it would be hard to keep that balanced with a static number. For example a daily streamer could use 10 and still keep a nice balance while a twice weekly streamer could do it twice every stream.
The more you stream, the more moments you can earn, (this could be based of previous months # of streams)2. Badge claiming could be easier, and showing the badge immediately would help. If a viewer already has 3, auto replace the most common ones (say Prime badge) with the newly claimed Moment Badge and let go in and revert it back if they don't like, rather than the other way around and hide it until they change.
3. Longer moments.... 3 or 5 minute max? I dont think this will be very popular but will be very handy when it is needed.
4. Socials tie in so streamers can opt to have moments post to social medias right away