Moments is a new way to celebrate channel lore and reward viewers for being part of the hype, live. With the click of a button, you can now turn major moments on stream into a commemorative chat badge that viewers will receive if they were watching live. The more moments a viewer takes part in, the higher badge tiers they unlock. Plus, newcomers can get to know your stream by clicking into these badges and viewing the defining moments of your community.
We look forward to hearing your feedback and if you have any questions please refer to our help article (https://help.twitch.tv/s/article/moments) Please note that this is a beta and is only available to a select amount of creators currently.
Note: If you are experiencing issues claiming Moments please leave us a comment on this post with the channel the error has occurred in. Thanks!
I like this feature over all, but there no way most viewers can claim them. Creators make the custom moment after their offline. Leaving 3 minutes to claim it might as well not have viewers claim it at all. If your still watching, not running it in the background and be staring at chat at the exact moment it goes through without any notice at all. Just let people have an option to auto opt in or give us 12-24 hours. Your trying to create moments from creators and viewers but this is a downer.
Couldn't get a moment on TheGrefg's channel, during the Esland awards, around the 6:10:00 timestamp.
Pressed claim but got an error (Your claim has failed), reloading the page didn't show again any message or anything.
Hope someone at Twitch staff could add it mannually, it would be very appreciated.
Couldn’t get a moment on 1/21/23 from MarkClarkk’s channel. Around 11:30pm
Nothing appeared for me to claim. Pretty bummed out. Hoping I can get it somehow.
Was watching and chatting around 2-2:30 am on Jan. 12 in JoshInJapan's channel when a moment that I contributed to didn't pop up for me. I wouldn't have even known it was there had I not gotten a Twitch notification for it (I can't even remember the specific time it happened since nothing popped up in chat and by the time I noticed the notification it was too late) .
Needless to say, I'm ****** off and I really hope someone at Twitch can add it manually or something, I hate that I missed my first moment
The clip editor has been broken for my moments for a while now. It works fine for regular clips, but moments don't actually let me preview my trimming and it didn't even trim it just now. Channel: @Invisibirbs
I was watching xQc finally beating forsen's MC speedrun just now and when I clicked claim to claim my moment I got a "Your claim has failed" error. Hopefully someone at twitch can manually add it to my moments, this was a too good of a glorious moment for Twitch not to give it to me due to a random bug.
It didn't popped up on the moment January 2th at around 1:47AM in shuee01 channel.
I'm ******, hope I can get it manually.
I created two moments during a stream yesterday as a moderator of a channel, and we (me or anybody else including the editor or the creator) are unable to edit the moments whatsoever. The dashboard page for moments isn't loading properly, it doesn't show the clip and there is no icon or any other part of the page that's clickable that would allow us to edit the name, clip, or any other part of the moment.
I tried using different browsers and devices but the page doesn't load properly for anybody from our team.
When will the "Moments" feature be fully accessible to the public? I haven't got access to this yet and I'm really dying to test it out.
AND again I lost a moment.
This moment on Aurateur's channel:
He had been talking about this coming moment for the past week so I was looking forward to it.
When I clicked claim, it said "Your claim has failed", which I did not pay attention to because every other time in the past, when this message appeared, I STILL got the moment.
But then I refreshed and checked by typing /user bundat
And clicked my badge, and I didn't have the moment. :(
This is the first time it didn't award me the moment after the message "Your claim has failed".
In the past it would always award the moment despite that message.
So sadly, I was unable to grab any error messages in console.
And once again I lost a moment due to the pop-up not showing up.
This was going to be my first moment on this channel, but I didn't get the popup at all,
The moment is in Atton_A's channel, this is the link to the moment:
I was even chatting saying there was no moment popup for me.
Here is a screenshot of the error (I tried to expand most of the fields on it):
It would be nice to create moments from VODs in case you missed creating them while being live and then giving the badge to everyone who was there watching, not only those who claimed it since sometimes people just step away for a minute so it feels unfair that they don't get the badge even tho they were there 99% of the time
I wish you didn't have to click to claim a moment, I feel like anyone watching should automatically receive a moment. Some people listen to streams and don't watch the screen the whole time. I missed a moment simply because I had switched my screen for a couple of minutes.
I absolutely adore moments and my community and I have been really enjoying them. I stream about once per week so I can use about a moment per stream. No advice or bug reports here, though it seems like they don't work for some of my viewers intermittently, I'm just excited to see them further developed and added to my stream deck.
Missed two aussieantics moments, not sure why but they didn't pop up for me or a lot of others in chat :(
The channel JustWulfGaming just recently used a moment in his chat and multiple users in chat, including myself, were given error codes when redeeming the moment. It was a very special moment for a lot of us, it was his 2 year twitchversarry
https://i.imgur.com/VOkZ7bA.png I clicked but it doesn't work, not sure if I claimed/visual bug or I didn't claim
I supposedly got a moment from channel MiaMetzMusic, which I discovered when a notification popped up saying "Nice! You earned a moment from MiaMetzMusic. Check it out." Whenever I click on the button to remove the notification and the associated red circle on the top-right, it instantly re-appears. The notification, despite being dismissed reappears on a page refresh. Whenever I click on the notification to claim the moment (something which I ultimately don't want to do, but what other choice do I have), it takes me to the channel page and nothing else happens. I imagine this is because the channel is set to sub-only mode for previous broadcasts. ' Though I reject the notion that I'd need to subscribe to someone I wouldn't usually do that for, just so that I can remove a moment of theirs.
So now, I have this non-dismissible notification for a moment I can neither claim nor reject, so the tab name is always indicating that there is a notification "(1) Twitch" on every tab I open of the website and the red circle comes back no matter what I do. To reiterate - I can't claim it, I can't reject it, I can't dismiss the notification of it.
The only worthwhile diagnostic information I could find is that the console fails an integrity check on reading the notification, spitting out the following error: [GraphQL] One or more GraphQL errors were detected on request 01GE6YSZ0JZPV5CFJZJX76WJ85. OnsiteNotifications_ReadNotifications: failed integrity check
Edit: On a whim, I tried opening it though the phone application and it still did nothing when clicked on, but I did manage to hide the notification itself. I imagine whatever the web client is doing is just utterly broken.
Ok, just now I encountered a different problem that lost me another moment.
I was clicking the Claim moment button and NOTHING was happening.
It was saying "failed integrity check"
I had the player open on two instances:
on the computer on the desk, and on mobile since I was in bed, if that would've caused any issues.
I got up from bed to click the Claim moment button on the computer, and it didn't work.
Checking the actual moment clip:
I'm even in the chat on the side (and on screen)
Hey there, didn't hope that this would happen, but I wasn't able to claim a moment while being active in chat. The notification just didn't appear for me in chat. I would be grateful if I could still get the badge. :)