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Protect streamers by preventing any access to channel for banned users

This is not to take away from the improvements that have already been made, and are being implemented. The work that is being done is greatly appreciated.
However, further change is needed to better protect streamers for banned users. Merely preventing chatting is not enough to deter harassment, stalking, or intrusive bot behavior.

Most people are aware that measures often can be circumvented, that is not an excuse for the lack of protection that currently exists.
Streamers need a way to completely cut off a user from content. I believe the proposed measures are reasonable, and will also provide protection against abuse as well as preventing intrusive bots from squatting in channels without permission.

The proposed changes are:
1. A banned user is prevented from connecting to a channel's chat completely, which means their name does not appear in the list of viewers.
2. A banned user is prevented from viewing the stream itself, on site or using other means.
3. A banned user is blocked from subscribing and following, and will be automatically unsubscribed and / or unfollowed.
4. A banned user is prevented from viewing any other channel information and content, including the streamer's panels, VODs, clips, followers, and followed accounts.
5. A streamer must be able to toggle an option to treat logged out viewers similarly as a banned user, preventing any access until they log in.

Additionally, to prevent excessive account creation, the following measures should be implemented as well:
6. Accounts need to be verified by e-mail.
7. Limit the amount of accounts per e-mail, to 1 or at a maximum 2.
8. Limit the amount of accounts that can be created from a single IP address per day.

Thank you for your consideration.

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  • YoPeet commented  ·   ·  Flag as inappropriate

    Agreed, here’s some streamers that spread there bots through chats and adding this feature will prevent that from happening.

  • mellow commented  ·   ·  Flag as inappropriate

    Please Twitch make this happen! I feel there is little protection for streamers. Yes there is no stopping negative comments once in a while but constant harassment is real and something that has made me not even want to stream anymore. I am considering making a new account because I have people that are banned but still follow me just to see when I go live. Better measures need to be implemented to protect streamers too, not just the viewers.

  • blank commented  ·   ·  Flag as inappropriate

    Please make this happen, Twitch... Especially the automatic unfollow and preventing them to view the stream. In what world would ANYONE want a banned user following or having access to my channel?!

    I don't see how this is unreasonable. If you don't want to get banned from the stream, don't break the rules. You make it seem like Twitch admins actually respond to serious harassment violation but I can tell you, they do NOT carry out investigations or suspend the user **all the time**. If Twitch wants us to be responsible to moderate our chat, we need something more than a measly ban that does not even force the **banned user** to unfollow us or prevent them from viewing the stream. This is literally an invitation for them to stir more trouble.

  • Mysidia commented  ·   ·  Flag as inappropriate

    The actions such as blocking a user completely from even Read-Only access to stream and chat are extremely severe and unreasonable for mere chat rule-breaking --- Twitch broadcasts are supposed to be public content. I believe these options should only be available to Twitch site admin staff, and only in response to a serious Twitch ToS violation such as harassment has been reported that would warrant suspending the user from all access.

  • NIJAN MANUL commented  ·   ·  Flag as inappropriate

    seriously guys, you always "protect" viewers from streamers, but never think about tape drives! they write me so much shit on twitch and no one thinks about my feelings! and even after the viewer's ban, they continue to write me private messages or create new accounts, and even a confirmed kidney does not help! it is necessary at the block to completely deny access to those people who are not pleasant to the streamer!

  • Anonymous commented  ·   ·  Flag as inappropriate

    I was just thinking about this yesterday.
    I've been harassed for months by a single person that just doesn't get the hint. Tried adding me as a friend; declined, muting/blocking doesn't work because every time I turn around, there they are in the same places I am.

    Just to irk me even more they modded me in their channel (thankfully /unmod is a thing now) along with following me on Twitch and other socials. They just wont go away. There's only so much blocking/muting one can do before it starts to make you feel extremely uncomfortable.
    Also sadly reporting has done nothing.

    I fully back this idea.
    The harassment needs to stop & I think of this as the 'I don't exist to you' option.

  • Anonymous commented  ·   ·  Flag as inappropriate

    To ActiveB1t, the reason this is anonymous is because (as folks on the internet tend to do) is to label or malign people who would speak counter. Am I saying something 'negative'? No. I'm pointing out the reality of the situation. Yes, I realize this is due to harassment, but as a company their reach can only go so far.

    IP addresses are dynamic and can be shared by entire buildings meaning perfectly innocent users can get passed bad IPs. There are free services that offer unlimited disposable email addresses. I'm assuming that said person tweets when they go live or that they have a regular schedule for streaming? A person doesn't even need to be logged in to watch. I see point 5 you've made, but again, you're asking Twitch to enable private streaming for logged in users only; YT doesn't even go that far. They allow for a test 'Private' stream, a 'Public' stream, and an 'Unlisted' stream whereby only those with the link can view the stream (account or no account).

  • lexasaurus commented  ·   ·  Flag as inappropriate


    The limited amount of accounts per email is actually an extremely good idea. Yes, people could continue to go make new emails to make new accounts with. But setting up a new email, then making a new account and verifying the new email would take much longer than using the one email to make infinite accounts. Since the process would be significantly harder, I would probably deter a lot of people from trolling.

  • FriedPickles commented  ·   ·  Flag as inappropriate

    The limit amount of accounts per emal is pretty not good because they can make more emails and keep make more acc. but the rest is good

  • lexasaurus commented  ·   ·  Flag as inappropriate

    Please, PLEASE DO THIS. Twitch you need to do SOMETHING. I am constantly harassed by banned people coming back with new accounts. I once had someone come back with upwards of 12 different accounts over the course of an hour. That's at least one new account every 5 minutes. It was disruptive and upsetting, to say the least. I have had countless other issues with banned users that I wont get in to. But needless to say, I support this whole heartedly.

  • ActiveB1t commented  ·   ·  Flag as inappropriate

    To anonymous, if you've actually read the proposal you'll have noticed these are measures to help protect streamers from stalkers and harassment, which is made easier by the current state of the platform which allows near anonymous accounts.
    Other problems, however valid, have no bearing on this.
    How coincidental is it the only negative comment (so far) has been made by someone anonymous?

  • Anonymous commented  ·   ·  Flag as inappropriate

    Why put effort into measures that can be easily and quickly circumvented & most people are already aware of how to do this? It's like being a radio station - you can add all these preventative measures, but you can't stop idiots from calling the radio station short of taking away all the phones nearby. Even then, they can still listen to the radio.

    You're asking for a private streaming feature and it's just gonna cause problems down the road. There's enough issues with copyrighted stuff and trolls re-streaming adult stuff.

  • catfishsushi commented  ·   ·  Flag as inappropriate

    The complete cutoff from banned profiles is good security, as today, I had a Ubuntu Host Spider Bot named "electricallongboard" and other such Bots, turn back on my turning off of channel auto-hosting, and a bogus complaint about music rights in War Thunder, was there. This must STOP, who owns TwitchTV? the Rightful Creators? or the Bots?

  • Ravenhart commented  ·   ·  Flag as inappropriate

    This is a good idea but maybe it shouldn't be the same as banning. Maybe a "block all contact/communication" feature that could do all this. Banning from a chat is a lot different than blocking someone from everything. Accidental bans happen and making banning do all this effect too many innocent ppl in the end.

  • DancingViru commented  ·   ·  Flag as inappropriate

    I second all of this. The community guidelines imply that it's the streamer's responsibility to have the chat moderated but these kind of loopholes allow abusers to continue harassing & disturbing the broadcasters & the chat. Which is why it's essential for the broadcasters to have the option to deny channel content for different types of viewers!

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