There needs to be a live chat feature with Twitch Supports
There needs to be a Live Chat support feature or more conversation with a human person. I've literally have had my account hacked and can prove it if only to run around with an automated response 2 days later of no conversation and finally not even a notification of a "resolved" on my case. Literally no communication on Twitch's side to look at things. I just need to understand why things are with some explanation that is not mechanic.
Hi all,
The Live Chat (beta) is live and available to all Partners & Affiliates. For reference, English Live Chat hours are Monday - Friday from 1 AM (01:00) to 5 PM (17:00) PST. Language support is also available during business hours for Spanish, German, French, Italian, Japanese, and Turkish. You can find the "Live Chat" button on the bottom right of our Help Portal page (help.twitch.tv).
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AtomicStriker86 commented
Agreed comparing to other organizations, such as schools, offices, other companies. They give people the ability to schedule a meeting with an advisor to guide them through problems they need help with or simple questions. The advisors are able to set meeting for 30 min to an hour with client but as long day is scheduled and multiple advisors are involved. The Twitch system will be phenomenal.
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Slaaan commented
I have a friend that is currently email banned from my channel and I have zero support on the issue. I have no idea what to do, no one I can actually talk to about the problem, and no way to really reach out and get a response. The bot I emailed has no idea what my issue is. Can I please get some real person interaction around here?
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TheGamingGoose commented
How about there needs to be a feature so that I can create a post here. Why I can create one in other areas but not this one is beyond me.
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geekos5536 commented
Please b9921, try to calm down. Indeed I told you that you could upvote this topic, but this isn't the only thing I said. I truly believe that a big company like Twitch must have a better support team, who should actually help their customer. I have my own issues with their support team, so I can definitely understand your frustration. However, insulting them won't solve anything, as they always ignore or close hateful topics.
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Soullfire commented
Totally agree. Ridiculous that such a massive company only offers email support. Email support that seems to be run by robots and not even real people. Been unable to login to my account for months due to a 2FA issue, 6 tickets in and I get the same generic responses every time linking me to FAQ pages that don't even address my issue.
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FckOffSnowflakes commented
Many people need help on this platform daily and i feel like we dont have much communication with you guys so a live chat support would really help out also people who get their accounts banned dont hear from you guys for like 2 weeks and its just not very good so yeah id think this is a very good idea and would help twitch alot
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blue_satin commented
Is extremely painful to see how a bot closes your ticket because is similar to another one sended one month ago, without even a decision by someone capable of thinking or deciding whether or not to intervene.
Without a doubt, the support system requires a thorough review. In the current state it can't even be called support in some cases, without even the option to reply to a decision.
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vboykozp commented
Please add a live support service on Twitch, because it is inconvenient for me when the bot responds to the ticket, you can make a delay in processing the application in 7-30 days
Thanks.
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vboykozp commented
Add a chat to support on Twitch, because due to the complexity of the ticket, I have to wait months for an answer. I want to talk to a real employee, not a bot that will automatically respond to messages, because of this, there are some difficulties in solving the problem.
Microsoft Support is more efficient than yours, you can call, live chat and email. Once again: I don’t want the bot to answer me, do Twitch for the better. -
Tac0B0b commented
Twitch needs live customer support. Either a phone center or live chat. Twitch is way to big a company not to have this. The automated system is ancient and poorly made.