There needs to be a live chat feature with Twitch Supports
There needs to be a Live Chat support feature or more conversation with a human person. I've literally have had my account hacked and can prove it if only to run around with an automated response 2 days later of no conversation and finally not even a notification of a "resolved" on my case. Literally no communication on Twitch's side to look at things. I just need to understand why things are with some explanation that is not mechanic.
The Live Chat (beta) is live and available to all Partners & Affiliates. For reference, English Live Chat hours are Monday - Friday from 1 AM (01:00) to 5 PM (17:00) PST. Language support is also available during business hours for Spanish, German, French, Italian, Japanese, and Turkish. You can find the "Live Chat" button on the bottom right of our Help Portal page (help.twitch.tv).
The twitch support options are absolutely ignorant.
I want to make a report.
I agree that at the very least affiliates should have some sort of access to admin live support.
I am constantly having my stream sound blacked out. I pay real money every month for my audio and video content how do I stop twitch from ruining my content. and as such ruining the ideas that I am trying to get to my viewers.
Honestly chat support should be offered and if no one wants the job lets discuss salary.
A support avenue for the user to lean on as they dive into twitch. A bot could lead them to areas with info. or answer most questions and live help available within a few minutes would improve user satisfaction (at least this creator).
b4 you screwed up Xbox twitch, would get notifications on Xbox and clicking on the no the notification would take you right to the streamers page. now it take you to the home page. never needed home page b4. plus, go to a game that has been followed and no longer get to pick the language , WTF? back out of a streamers lobby and it takes you back to home page, now you have to go through all the trouble finding where you was b4. followed games use to list most people viewing 1st less people viewing last, now it's all over the place. WTF? pc isn't set up this way.. why ***** with what was working? Follow, Brouse, search n broadcast worked just fine, adding thew home in makes it all not work. If it's not broken, don't fix it! that being said, twitch on Xbox use to be able to follow a raid to next channel.. you never fixed that! use to be able the cheer on Xbox.. broken.. you never fixed that, while in game chatting twitch will make the game n voices of streamers choppy, another thing you have not fixed. the things that needed fix you didn't care about, what didn't need fixed you screwed up even more. WTF?
How can a company function properly when they have nothing in the way of customer support.
That would require Twitch staff to get off their ***** for once. Not going to happen.
> Billion-dollar company run by Amazon.
> Can't even have live support.
[Deleted User] commented
yes it would be very greatful if there would be a live chat option last time i face an issue with (https://apkcrowl.com/six-guns-mod-apk/)but get just an automatic reply so if there would be an live chat option many problems can solved without time wast.
Let me pay Twitch for priority support/live chat with Staff Team.
There are new spam-technics that need to be report directly to a twicht-moderator-member.
Not the basic "IA Report system" because it's seems ineffective, and the new category of spam isn't in the choice type report.
I'm talking about the new spam-streaming fixed picture others multiple accounts, at the same time online, and activate the maximum twitch-ads to trap the viewers if they enter they stream.
The new spam-streaming seem to have the same title "Come watch me on $category-name".
Also for the "Wrong category" report system, it is totally INEFFECTIVE.
Because there is a limit to report the same user 2 or 3 times per days.
And also because the IA-bot behind your report-system is totally INEFFECTIVE.
Some users are freely and willingly Spam-Streaming in the wrong game category during hours everydays, since manys months, and nothing happens to them.
Please put a twitch-human behind the "report wrong game category".
Or at least, put an automatic counter, if the users revieved xx amount of report for wrong game category, the twitch-human will analyze his online-stream.
For the "wrong game category" i'm talking about the streamer of "RPG game" (like World of Warcraft) in a totally wrong game category.
Or the New Spam-Streaming of "DJ Mixing" spamming their mixing others normal games categories.
Go away "DJ Mixing Spammers" !!
Could we get a live support system for streamers? Or a support platform where we can follow up on our submitted ticket?
As a streamer i've been a victim of trolling and as a result i got a ban of a week. I had no opportunity to defend myself in that matter and i had to guess what i did wrong. I've submitted an appeal, but after more than a month still haven't received an answer.
There is a large group of people tricking streamers into saying things and then report them for no reason. I know a couple of streamers who are considering switching to an other streaming platform (youtube) as a result of that.
I love twitch, but you have to do something and improve your support for streamers, especially for the little streamers and affiliates.
I agree with this because whenever I try to reply to the initial auto-email I get sent, I receive a kickback message telling me that the recipient's email provider has rejected it.
Also some users are willingly streaming in the wrong category,
and if we try to report them (multiple times) by the normal-report-system,
nothing happen, they continue new streaming in the wrong category.
One example : the people streaming "DJ mixing" in wrong category.
With a live-report-chat, we can explain (to a human) more precisely the problem, so he can check the user is doing this repetitively, and willingly.
What i was thinking, is a live-report-chat for twitch, with some real people from twitch in.
Maybe, it should be splitted by continent, and the differents "high traffic" peaks, at different time-zone.
But it should be avaible by "advanced reported persoon", that mean, if the user reported a lot of problems, and has a good rate of "real-useful reports".
So basic-users continue to use the normal-report.
And advancer-users can have acces to this special-report-chat.
Where we can explain some new kinds of advanced spam.
- new spambot sentences,
- new kind of follow-unfollow trigger with special user-names,
- and one recent thing i saw is a new type of spam "multiples streaming from different users, but they are only streaming the same things"...
I honestly agree, I am sick and tired of dealing with robots through Email. I asked the status of a suspension, had to make a case just to find out. Only for their robot support Email to send me how to get unbanned in a chat.
It would be great to have a live support for payment issues.
I resent having to sort thru so many topics just to verify I'm not duplicating an issue question. I WANT A LIVE PERSON TO TALK TO, PLEASE!
I've been reporting a certain evil user to Twitch for his constant harassment, bullying, and God knows what else, but the only responses Twitch ever sends are either report reception confirmations or error messages. It'd be a little better if Twitch ever told you why they took no action on bully reports.