Skip to content
Translate Ideas and Comments
Choose language:
There was an error during translation
← Twitch UserVoice

Customer Experience

How it works:
  • Choose a relevant category for your idea and check to see if any other users have already submitted this suggestion before creating your own
  • Be clear with your suggestion, and provide examples and solutions to the problem you are posing. Suggestions without actionable feedback may be closed without comment
  • Upvote existing ideas, as opposed to creating multiple similar requests
  • Be sure to share your suggestion with others to gain more support!
  • Note: Suggestions are not guarantees that we will take action on an idea. We will try our best to communicate why an idea may not work, but may not always be able to share that information.
If you need help:
This forum is for ideas only. If you need help, please check out our help portal for tons of articles that may answer your questions. If you still need help, you can reach out to our support team in the help portal as well!

Appeals or commentary on suspension decisions, support requests, suggestions disparaging others, and non-constructive feedback will be closed without comment.

Customer Experience

Categories

JUMP TO ANOTHER FORUM

(thinking…)

How can we improve the customer experience on Twitch?

(thinking…)

Enter your idea and we'll search to see if someone has already suggested it.

If a similar idea already exists, you can support and comment on it.

If it doesn't exist, you can post your idea so others can support it.

Enter your idea and we'll search to see if someone has already suggested it.

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback

4 results found

  1. There needs to be a live chat feature with Twitch Supports

    There needs to be a Live Chat support feature or more conversation with a human person. I've literally have had my account hacked and can prove it if only to run around with an automated response 2 days later of no conversation and finally not even a notification of a "resolved" on my case. Literally no communication on Twitch's side to look at things. I just need to understand why things are with some explanation that is not mechanic.
    195 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    30 comments  ·  Help Portal  ·  Admin →
    Completed  ·  Ana responded

    Hi all,

    The Live Chat (beta) is live and available to all Partners & Affiliates. For reference, English Live Chat hours are Monday - Friday from 1 AM (01:00) to 5 PM (17:00) PST. Language support is also available during business hours for Spanish, German, French, Italian, Japanese, and Turkish. You can find the "Live Chat" button on the bottom right of our Help Portal page (help.twitch.tv).

  2. stop censoring "***" and "******", especially in terms of identity

    Right now petitions on this site are being censored when we use terms like "sx", "sxual", "bis*xual", etc. We are using the terms to discuss out identities and the identity tags. They shouldn't be censored!
    51 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    1 comment  ·  UserVoice  ·  Admin →
    Completed  ·  mouse responded

    I believe this should be fixed now. Unfortunately, existing threads/comments cannot be uncensored automatically, but any newly created content should not censor words that contain “sex”. Thank you for letting us know!

    I’ve asked our friends at UserVoice to look into removing any similar terms from their filter, but please feel free to create another thread if you find anything else is censored that shouldn’t be, and I will make sure to take care of it.

  3. Improve "How to Edit Info Panels" Doc

    I'm completely new to Twitch and am not familiar with any of the menus or layout.
    I wanted to add a description for my channel and determined what I wanted to add is called a "Panel" on Twitch. I went to Twitch's official documentation "https://help.twitch.tv/s/article/how-to-edit-info-panels" to figure out how to add a Panel. However, the documentation is not correct. In the "Create or Edit a Panel" section, the first instruction states that the "Edit Panels" switch is "in the top left of your channel page underneath the video screen". That is wrong. The "Edit Panels" switch is in…

    2 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    0 comments  ·  Help Portal  ·  Admin →
    Completed  ·  Ana responded

    Hey there, thanks for raising this. The location of panels depends on whether the channel is online or offline. If it's online, panels appear under the video player; however when offline, the panels can be found in the About section. We've updated our help article to clarify this. Thanks!

  4. Allow user feedback on Public Status messages on Feedback Ideas

    Turn on status feedback by ticking the 'Enable reactions' box when posting Public Status messages so that people can respond with a thumbs up/down and provide a feedback message to your status updates, as shown in the uservoice documentation.
    https://feedback.uservoice.com/knowledgebase/articles/146658-public-status-updates-for-ideas
    https://feedback.uservoice.com/assets/207781114/Image%202019-01-17%20at%201.03.10%20PM.png
    https://feedback.uservoice.com/assets/207781186/Image%202019-01-17%20at%201.03.59%20PM.png
    1 vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    Completed  ·  0 comments  ·  UserVoice  ·  Admin →
  • Don't see your idea?