There needs to be a live chat feature with Twitch Supports
There needs to be a Live Chat support feature or more conversation with a human person. I've literally have had my account hacked and can prove it if only to run around with an automated response 2 days later of no conversation and finally not even a notification of a "resolved" on my case. Literally no communication on Twitch's side to look at things. I just need to understand why things are with some explanation that is not mechanic.
Agreed comparing to other organizations, such as schools, offices, other companies. They give people the ability to schedule a meeting with an advisor to guide them through problems they need help with or simple questions. The advisors are able to set meeting for 30 min to an hour with client but as long day is scheduled and multiple advisors are involved. The Twitch system will be phenomenal.
I have a friend that is currently email banned from my channel and I have zero support on the issue. I have no idea what to do, no one I can actually talk to about the problem, and no way to really reach out and get a response. The bot I emailed has no idea what my issue is. Can I please get some real person interaction around here?
How about there needs to be a feature so that I can create a post here. Why I can create one in other areas but not this one is beyond me.
Please b9921, try to calm down. Indeed I told you that you could upvote this topic, but this isn't the only thing I said. I truly believe that a big company like Twitch must have a better support team, who should actually help their customer. I have my own issues with their support team, so I can definitely understand your frustration. However, insulting them won't solve anything, as they always ignore or close hateful topics.
Totally agree. Ridiculous that such a massive company only offers email support. Email support that seems to be run by robots and not even real people. Been unable to login to my account for months due to a 2FA issue, 6 tickets in and I get the same generic responses every time linking me to FAQ pages that don't even address my issue.
Please add a live support service on Twitch, because it is inconvenient for me when the bot responds to the ticket, you can make a delay in processing the application in 7-30 days