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  1. Live customer service. Phone or chat box.

    53 votes

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    2 comments  ·  Customer Experience » Help Portal  ·  Admin →
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    blue_satin supported this idea  · 

  2. There needs to be a live chat feature with Twitch Supports

    162 votes

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    20 comments  ·  Customer Experience » Help Portal  ·  Admin →
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    blue_satin commented  · 

    Is extremely painful to see how a bot closes your ticket because is similar to another one sended one month ago, without even a decision by someone capable of thinking or deciding whether or not to intervene.

    Without a doubt, the support system requires a thorough review. In the current state it can't even be called support in some cases, without even the option to reply to a decision.

    blue_satin supported this idea  ·