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  1. 46 votes

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    4 comments  ·  Customer Experience » Help Portal  ·  Flag idea as inappropriate…  ·  Admin →
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    Soullfire commented  · 

    Totally agree. Ridiculous that such a massive company only offers email support. Email support that seems to be run by robots and not even real people. Been unable to login to my account for months due to a 2FA issue, 6 tickets in and I get the same generic responses every time linking me to FAQ pages that don't even address my issue.

    Soullfire supported this idea  · 
  2. 192 votes

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    Soullfire commented  · 

    I'd like to warn everyone with my experience around this. Even though Twitch now allows you to use other authenticators, you CANNOT DELETE your Authy account that they created for you. It will result in you no longer receiving valid 2FA codes in whichever other app you chose to use. Twitch Support will not help you get back into your account.