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Customer Experience

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Customer Experience

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6 results found

  1. If you look at 99% of company support Twitter pages, all of them have their DM's open as a way to allow issues to be aired/resolved. Twitch falls under the 1% that doesn't have DM's open. I think (and pardon my french) this is an asinine decision that should be rectified ASAP. A lot of users are being banned out of the blue and twitch is radio silent, these people do this for a living and should have a way to ask what's going on - opening Twitter DM's for the support page would be an incredible and humongous step…

    52 votes

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    Planned  ·  6 comments  ·  Twitter Support  ·  Admin →
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  2. My name is Andy Champlin. I run the Acme_Studios account on your platform. I was excited to hear that you guys are now allowing simulcasting in an attempt to remove exclusivity and that seems to be where you stopped as I read a few of your new rules concerning this that you didn't exactly remove exclusivity because I am not allowed to relay chat from other platforms, and I am not allowed to advertise my other channels. One, my brother and I want engagement from our viewers, and we don't believe that they should be restricted to just the one…

    2 votes

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  3. Xsolla employs people in Russia for payment processing and support. Since Xsolla is still supporting Russia, You should use an alternative.

    see:
    https://ain.capital/2023/09/15/xsolla-continues-to-operate-in-russia/
    https://leave-russia.org/xsolla

    Xsolla donated $100,000 to the International Red Cross for Ukraine.

    At the same time, Xsolla continues to work in Perm, Russia, For its 240 employees alone, Xsolla annually pays more than $2.1 million in taxes.

    2 votes

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  4. To make it so that when clicking a link on twitter iOS the link takes you directly to the twitch app rather just a twitch web page within the twitter app and then having to choose, independently, to go to the twitch app.

    2 votes

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  5. As an avid user of Twitch.tv, I've seen firsthand the disparity in treatment between large and small streamers. When a small streamer gets suspended, it often feels like they're left to fend for themselves with little to no support from the platform. On the contrary, some big Twitch.tv users have been suspended up to seven times with seemingly no significant consequences. This is not only unfair but discourages smaller content creators who are trying their best to grow their channels.

    Everyone deserves a second chance - or even a third - much like YouTube's three-strike rule. It's disheartening to see…

    1 vote

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    0 comments  ·  Twitter Support  ·  Admin →
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  6. The bot you have for twitter support doesn't work and replies with unrelated information to the issue.

    I have reopened this for the following reasons,

    1) This is true
    2) Your bot is not working correctly and gives incorrect info
    3) You are stopping people from upvoting who also has this issue
    4) You never commented
    5) Closing unresolved issues is just wrong and rude!

    1 vote

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