Channels with high chat traffic are constantly plagued by malicious users engaging in rapid-fire ban evasion. When a troll is banned, they create a new burner account within seconds using disposable email addresses and immediately resume spamming and harassing the community.
​This forces volunteer moderators to waste hours manually deleting dozens of burner accounts in a row and repeatedly locks the entire chat into emote-only mode, ruining the viewing experience for thousands of users.
​Why current tools fall short:
​Disposable email accounts take seconds to create.
​Browser and mobile hardware/device fingerprint bans face severe technical and legal/privacy limitations.
​"Suspected user" detection is passive and cannot stop aggressive live spam.
​Proposed Solution:
Twitch must implement a carrier-grade phone verification and cross-account enforcement system:
​Mandatory Non-VoIP Phone Verification: Disallow virtual numbers, VoIP services, and temporary online SMS inboxes for phone verification on accounts chatting in medium and high-traffic channels.
​Channel-Wide Phone Number Bans: When a user is banned from a channel, their linked verified phone number must be permanently blacklisted on that channel.
​Block Future Accounts Tied to the Same Number: Any existing or future account attempting to post in that channel using the same verified phone number must be automatically restricted from chatting.
​Creating disposable email addresses is free and infinite; acquiring active, legitimate mobile SIM cards is not. Implementing phone-level channel bans will immediately deter repeat offenders, protect community spaces, and relieve volunteer moderators from burnout.