I got hate raided and then reported and Twitch is doing nothing about it
I'd love it if there was a way for streamers to be able to contact twitch to look into hate raids who then report streamers.
On March 25, 2023, my birthday, I streamed a birthday subathon and just past midnight I started playing Sons of the Forest, with a friend, and this person hacked public servers. I had no idea this game had public servers, since I just jumped into the game my friend bought for me. He started using proximity chat to say something like "f*** **s" and "k n**s" all while he cloned my character and name. Then he posted in a world chat in the game something that said "k n*****s" with a huge swastika. I went to a BRB screen to try to figure out what to do, and then at the same time he did that, he reported my stream to you guys. I haven't done ANYTHING in life to be a detriment to other people and now my account is not in good standing with Twitch, and that's infuriating. Did anyone actually review the vod, or did the auto function just get me in trouble with no human interaction? THEN I tried EVERY avenue I could find to report it to Twitch, yet no one's responding. I lost a whole 22 hour vod over someone hate raiding me from a game and Twitch is doing nothing about it. Now I can't run reruns or auto-upload emotes anymore.
Can someone from Twitch do something about not being able to directly contact you guys? There's no direct way to have anyone from support to actually support the streamers.
Hi,
I am definitely sorry you had to experience that on-stream and on your birthday. Apologies if the process of how to reach the right team is a little confusing in this instance, as there are two separate portals, depending on what kind of help you need. At the moment, if you were reported (even falsely), you'd need to submit an appeal via https://appeals.twitch.tv/. This would put you in contact with our moderation team to examine the false report and hopefully enable you to rectify the Good Standing situation. Thank you.