Add a warning system to rule enforcement
The Twitch Rule enforcement system needs to be updated. The hardline enforcement is incompatible with the "per-case" approach when it comes to users being reported on the platform.
I believe that the system in its current state makes it too easy for bad actors to abuse the reporting system and use it as a means to remove streamers for violations that didn't happen, and I also believe that it makes it harder for streamers to defend the violations (via appeals), as when a streamer is suspended/banned they cannot review their VODs to see if or even when a violation took place.
This is why I suggest a Warning System or issuing warnings to streamers is a better approach. A per-case approach to a stream report would benefit more from a warning system, as that would allow more detail for that streamer as to what they did/didn't do, and would allow Twitch to communicate more info as to what the violation occurred and give them a chance to correct the issue and avoid it in the near future.
In addition to the warning system, the way a reported account in question is handled should be changed. Instead of removing the channel completely, the channel should be hidden from other viewers, and only visible to the channel owner and twitch, something like a "Restricted Mode". This will allow the streamer to review their own mods and see if a violation occurred. Features to the affected channel can be disabled and the stream key removed, to prevent further streams from happening until the appeal is accepted or the time of suspension has fully elapsed. In this "restricted mode" the streamer can also provide additional information to the Moderation Team, in addition to filing an appeal.
The sequence that I suggest when issuing a warning is as follows:
- Twitch Moderation receives a report on a user account
- Enforcement "suspects" a violation may have happened and sets the account to restricted mode. The streamer is unable to chat/follow/sub to/host in other channels, etc.
- Streamer can file an appeal, and provide additional information.
- If the Appeal fails, the account can stay in "restricted mode" until the suspension is lifted. Suspensions can start at 24 hours with a maximum of up to 30 days.
- If repeat violations, Unintentional in nature have taken place, the account can be moved to a longer suspension of time, 60 days minimum, to a max of 6 months.
Accounts that intentionally violate TOS, are permabanned.
The purpose of this warning system is to establish more communication between the streamer and Moderation, for the purpose to convey more details to the suspended streamer about the violations levied against them, and to allow the streamer to have a better chance to defend (Appeal) the alleged violation.
This system makes it less likely for bad actors to abuse the system.