Protect streamers by preventing any access to channel for banned users
This is not to take away from the improvements that have already been made, and are being implemented. The work that is being done is greatly appreciated.
However, further change is needed to better protect streamers for banned users. Merely preventing chatting is not enough to deter harassment, stalking, or intrusive bot behavior.
Most people are aware that measures often can be circumvented, that is not an excuse for the lack of protection that currently exists.
Streamers need a way to completely cut off a user from content. I believe the proposed measures are reasonable, and will also provide protection against abuse as well as preventing intrusive bots from squatting in channels without permission.
The proposed changes are:
1. A banned user is prevented from connecting to a channel's chat completely, which means their name does not appear in the list of viewers.
2. A banned user is prevented from viewing the stream itself, on site or using other means.
3. A banned user is blocked from subscribing and following, and will be automatically unsubscribed and / or unfollowed.
4. A banned user is prevented from viewing any other channel information and content, including the streamer's panels, VODs, clips, followers, and followed accounts.
5. A streamer must be able to toggle an option to treat logged out viewers similarly as a banned user, preventing any access until they log in.
Additionally, to prevent excessive account creation, the following measures should be implemented as well:
6. Accounts need to be verified by e-mail.
7. Limit the amount of accounts per e-mail, to 1 or at a maximum 2.
8. Limit the amount of accounts that can be created from a single IP address per day.
Thank you for your consideration.
We’re happy to announce that we have released an additional update to address these concerns. Streamers can now prevent their banned users from watching their livestreams. You can find and turn on this feature in the Moderation settings section of the Creator Dashboard, through the “Stop banned users from viewing stream” toggle.
Please note, this update 1). does not prevent users from watching livestreams from an incognito window or while logged out and 2). does not prevent users from viewing VODs, clips or highlights. We plan to explore extending the functionality of bans further, including but not limited to preventing VOD and clip playback.
In addition, we’ve made an update so that users that are blocked will now automatically be blocked from watching a streamer’s livestreams.
We will leave this thread open for your other points regarding preventing view of other content types and account creation.
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NightmareJoker2 commented
@Squeemeister I am not labeling all broadcasters as abusers. And it doesn't matter that the viewers outnumber the broadcasters, either. They, like the broadcasters, are largely not abusive.
The problem is merely, that these measures do not even work. You can make a new account, or open an incognito window (this option will not show you the chat history and channel point redemptions, though) and still watch or chat. Since this is the case, it is not at all reasonable to simply dismiss the issue in this way.
It is not okay to "protect" only the "streamers", and give the viewers none (yes, I realize some are both, even some more one than the other), going even so far as making it almost impossibly difficult for a viewer to file a valid report against a streamer or other viewers of theirs after having been banned. This is completely ignorant of human behavior. Streamers, just like viewers, are just people, and should all be given the same options of dealing with abuse.
However, because they often have a large audience, it is much easier for a broadcaster, their moderators and their other viewers to harass a viewer than the other way around: https://en.wikipedia.org/wiki/Mobbing
It doesn't even take anything special for them to do so. Just someone (broadcaster, moderator, other viewer) calling a viewer "annoying" can be more than enough to set off the bullies. Just like in school. -
wtf_bro99999 commented
This whole thing is stupid! It's almost like Twitch users don't want views so whats the point of streaming, plus if people are SO worried about a few people causing trouble, then they really shouldn't use the internet. There are people who get banned for no reason! Or being banned was an act of discrimination! This and the IP ban and only having one ban appeal ever, is BEYOND unfair and ridiculous! Its fine to have these things for those who were banned for using racial or homophobic slurs in chat but people who were banned for literally no reason or banned for being disabled is gross. Why aren't the ones who banned people for being disabled banned from the platform? What are you guys trying to pull?
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williamba30 commented
i like the idea of it but i wished for a feature to hide banned users from going to your channel instantly
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Grid21 commented
I still don't understand how to reply to comments on here, but yes, please apply this to Clips and VoDs and you'll have it made! Please! :D
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PaiSand commented
Next step should be prevent banned users to see VODs, clips and highlights
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TomzerSRP commented
This is a great change for the platform, but additionally I would like to have the option to "on/off" the ability for the banned user to watch the stream.
Some banned users are more harmful than others and the ability to choose the punishment per user would be a bit more balanced. -
Squeemeister commented
Nightmarejoker2, you are not wrong but the same would be true if you'd just said "There are bad people in the world."
What you've first failed to consider is that it's far easier for a viewer to cause anonymous mischief (of any sort) and secondly that viewers far outnumber streamers who are, in fact, in charge of their channels and can, in fact, do whatever they want as long as it doesn't contradict Twitch ToS.
The behavior you mention as being "a common occurrence" should not be condoned but can and should be addressed without preventing the protection of streamers as proposed by this suggestion.
Finally let me address this very, very confused sentence: "And then here you are, requesting that all the things broadcasters intentionally, and with informed consent, broadcast to the public internet, be hidden from those who they abuse by banning them from their channel, and worse?"
I gather you have clearly had some troubling experiences on Twitch, but in the sentence above, you have labelled all broadcasters as abusers. This is obviously not the case and not the intention of these proposed changes. As glacially as these changes are being rolled out, you've ample time to propose some well thought out ideas of your own to help prevent exactly what you're talking about. -
NightmareJoker2 commented
I see a few glaring issues with this. There are broadcasters, and moderators of some broadcasters who will abuse the moderation functionality to harass certain viewers, too.
To give an example: From the list above, item #1 is already implemented (actually has been a few years now). It is normal that streamers and their moderators think that it is their channel, that they are in charge, and that they are allowed to ban whoever they want, whenever they want, for any reason, or even no reason at all. It is then a common occurrence, that both the broadcaster, their moderators and the rest of the community make fun of, and bully the user who has just been timed out or banned, and their chat message purged from the chat. The chat being hidden from view while this is happening makes it incredibly difficult for a viewer to report this abusive behavior from the participating users to the community administrators for site-wide enforcement. And to make matters even worse, since July 2022, if the abusive users enjoy a large amount of trust in the community, the Shared Ban Info feature will now amplify their abuse by marking whoever they banned from their chat for any reason *other than* actual abusive behavior as suspicious in any channel they raid or that their channel editors (who are usually also moderators) raid (sometimes without the broadcaster's knowledge) and giving the target channel the false impression that the user they banned for personal differences is purportedly abusive, when that couldn't be further from the truth.I can tell you from personal experience, for having been harassed in this way on Twitch myself, that the existing requirements already make it beyond difficult (and expensive!) to bring this form of abuse to the attention of the community administrators. It is incredibly annoying to have to make a separate user account, with a different email address, to get another cellphone number to "verify" it with, just so you can report abuse in a channel you have been banned from with the message context.
I also live in Germany, and all the harassment and abuse related reporting options turning into legal reporting options under "Netzwerkdurchsuchungsgesetz", which essentially means they're going to the legal team, which almost always rejects them within minutes, since the abuse doesn't meet criminal threshold in their view, instead of the community admins doesn't help much, either.And then here you are, requesting that all the things broadcasters intentionally, and with informed consent, broadcast to the public internet, be hidden from those who they abuse by banning them from their channel, and worse?
Please stop spreading the idea that only streamers get harassed. Viewers get harassed, too, sometimes by streamers, even. What you are proposing is making a harassment victim powerless to do anything about it. And that is not okay. -
StormtrooperDan11 commented
When a user has been banned from a channel they should also not be able to view the channel either. Not sure why it is only the chat and not the video as a ban is a ban? I know impossible to totally stop them viewing as if autohosted or another account could still view it. At least make it a little harder for them, if someone is banned it might be that streamer is uncomfortbale with someone watching them. So this way is less likely they would be.
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Grid21 commented
Ok, since I don't understand how to reply to comments from anyone, I'll do it this way. THANK YOU for putting this feature into reality. I'm glad to know those who bullied me, won't be able to harass me. But the only issue I'd like to address is, what is to keep those who are banned from making other accounts to see the stream, or logging out to see it, or even using incognito mode on browsers to get around the ban or viewing? Did you make plans to deal with this too?
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Australis Fishing commented
Best way to protect streamers is to remove more than one account per email address
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DeadAgainDecky commented
Also we would love to see twitch address streamers who suddenly rise from a couple of hundred to a couple of thousand in a few months
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Gelaarsdecat commented
Hello Ana,
Great news that this is now "planned", but what does this mean? the original idea is from 2018 (5 years), will the switch from "planned" to "implemented" also take 5 years or can we expect it sooner?
Saying tuned and Thanks,
Laars -
bnshiy commented
Why do banned users still see my channel and thumbnail in the browse/category view? Why can't Twitch at least hide my channel from the channel list in category view? Sure, banned users have to be lucky to find me in the list, but still, why can't Twitch filter the list?
Am I wrong here? This should be addressed by Twitch.
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penumbrapremier commented
Some viewers that are banned per either Twitch TOS or a community rule break by a streamer or their mods can still view the stream and make clips.
A banned user can still use this to harass said streamer or community members, if you are banned, the page shouldn't be able to be seen by you, or at least the stream should be unable to be viewed.
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strongmissy commented
hi i agree with the ban and not able to still view the streamer thay have said things rong to get banned this will help the wonderful ladys that stream a lot as i see a lot that happenes in there chat pluse its not just kids its big kids that thay think there funny the adults as a 58 i have seen many changes in my life but bulling has stayed and it will be good to ban and thay stay bannd from a streamers chat room thank you
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australistv commented
Look nothing has been done for a long time and streamers still aren't being supported.
I know of other platforms where streamers have been harassed and the platform has taken action on behalf of the streamer which is how it should be.
Whether someone has issues for whatever reason they are it should not be an excuse to harass stramers who are supporting the platform by turning the camera on and engaging with their audience.
It's a dynamic environment in live streaming at the moment and there are far more options than ever before so a bit of care towards live streamers who support the platform would go a long way.
Trolls and people that target streamers severely reduce the capacity for streamers to earn for the platform and themselves and it is a serious issue across all categories on the platform
Time to step up. -
Aegis_of_Avalon commented
I agree with this, at least to my loose understanding of it.
A banned users shouldn't ever be allowed to access any form of content from the channel of which they are banned from, nor should a ban ever really be lifted.
The main problem with the current toxicity and maliciousness of the community is that exceptions are being created around proper behavioral standards. For this reason alone trolling has become an acceptable experience, but is roughly the same thing as online bullying.
The current system states to report and then block. Though blocking is seen as the main issue in perspective, as it stops the individual from being able to send messages.
Taking it a step farther, for example, the option that adjust settings to where one can disable the ability to receive messages, has also made this problem escalate.
Report, report, report. Never block. Ban from the experience sure, but let the distasteful messages keep flowing, so support can see to what extent the situation has gotten too, and just keep reporting the issue.
The problem is that this has been swept under the rug for far too long, that it has gotten out of hand, and is becoming a next to incontrollable experience.
Keep one's opinion to one's individual stream, and carry oneself with a respectable demeaner in someone else's.
A ban appeal shouldn't ever be looked forward too, fool me one's shame on you, fool me twice... well?
Though I don't believe in a lost cause, I suggest on asking support to be the mediator when requesting an unban.
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DarlanEdgar commented
Banned can no longer view the live. I'm experiencing an issue where I need to deprive my live to subscribers just to avoid screeners. it would be interesting if the person who is banned is no longer able to see the live but watch ads normally or infinitely.
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chris3487 commented
Bullying Happened to me on Twitch Over Year Ago In November and March and I want it to Stop