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I can´t upload a thumbnail

When I upload a thumbnail it is shown in black, it does not load the thumbnails of my streams correctly.
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TeToRReNTe shared this idea  ·   ·  Report…  ·  Admin →
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  • miguel_guz_ commented  ·   ·  Report

    I come from the future and it works great for me
  • catajocs commented  ·   ·  Report

    Wanted to confirm it works now for me and yesterday got an answer to my support ticket telling me there was no estimated time available for it to be fixed but when I tried after reading that, it just worked like a charm! Thanks!
  • Martial_God commented  ·   ·  Report

    Same thing, can't upload a thumbnail and "It just show a grey square instead of the given thumbnail" and twitch support just ignoring or deleting the threads. Also tried on different PCs with different Browsers and different internet providers.

  • AlexRZ2 commented  ·   ·  Report

    Same here. It's a bug and they are not solving it.
  • catajocs commented  ·   ·  Report

    Same issue for me... It just show a grey square instead of the given thumbnail. Twitch support told me to clean cookies and cache on my browser... which I already tried several times but it happens from 3 different computers using Chrome, Edge and Firefox... so I don't see this related to a issue on my computer.
  • ds_dungeon commented  ·   ·  Report

    I have been experiencing the same problem in the last few weeks, and it seems there is no way I can solve this.
  • Multiplayerit commented  ·   ·  Report

    I can't upload correctly my own Thumbnail JPG image for Highlight videos.... if i try to save it, i display a "blank" image... please fix it!
  • radiant897 commented  ·   ·  Report

    My past two streams have no thumbnails and all the say in the editor is "video thumbnail" but no picture is showing up???
  • radiant897 commented  ·   ·  Report

    My past two streams have no thumbnails and all the say in the editor is "video thumbnail" but no picture is showing up???