I am writing to inquire about a pressing issue with your recent Holiday Hoopla event. Have the emote rewards for this event been properly distributed? Over the past week, I have participated in multiple shared chats and joined the same streamer's Holiday Hoopla activities on several occasions. I can guarantee that I have spent well over 20 hours in shared chats this week, participating more than 5 times. Yet, there seems to be a significant inconsistency in the reward distribution.

Some friends, streamers, and fellow participants have received all the emotes, while others, including myself, have not. For instance, I received three "Lights" emotes but did not get the "CatintheChat" emote. Meanwhile, some others received two "Lights" emotes and "CatintheChat," or varying combinations. What exactly is happening here? Could you kindly clarify the actual criteria for receiving the rewards and publish a detailed explanation on your blog? It is utterly unreasonable for multiple users to have to fill out customer service forms only to receive vague or insufficient responses.

We took this Holiday Hoopla event very seriously, yet the outcome has been confusing and disappointing. Why wasn’t this event designed as a drops-based system to begin with? Should we assume that Twitch has no intention of properly managing events like this? Not only is this Holiday Hoopla event problematic, but even the shared chat UI itself is poorly implemented. Has Twitch decided to outsource quality assurance to its users? How can such basic features be so flawed?

I hope to receive a proper and detailed response, as well as clarification of the event’s rules. Thank you in advance for addressing this matter seriously.