It came to my attention that with some Drops, it is unclear what to expect from the drop. A example is Marvel Rivals. When watching a livestream, you get a pop-up that indicates that drops are enabled. When you go to the Drop details, it says:

• Go to a participating live channel
• Watch a stream for one hour and claim your reward

However, once you have watched a stream for one hour, and you want to claim your reward, you are being redirected to the official website. You have to connect your Twitch account before continueing (which makes sense). But once you are connected, and trying to claim your reward, it states that there are no keys available.

So in short, we as a user a being "misled" by thinking you earned a reward by watching a stream, but actually there are no rewards available. We actually spent time watching streams on Twitch to fill up the progress bar, but without any results. This is just unacceptable.

It get's even worse. According to the website, keys are refreshed every day at 02:00 (in the morning) my time. But the website crashes and after 10 seconds, all the keys are gone.

If there is no guarantee to get a reward from watching streams, we have to be notified upfront (and not through an article somewhere on a different website). In the description of the drop, it should clearly have to state that you have a chance to obtain a key, but it is not a guarantee. In my opinion, this is crucial information regarding a drop & reward. People should at least be able to decide for themselves if they still want to participate in this, based on all the information provided.