21 results found

1. Content Classification Label overlaps PFP and Streamer Name in Mod View

   When in Mod View and the streamer has Content Classification Label, the "Intended for certain audiences" box floats on top of the profile picture and streamer name. Thus you cannot click on those elements because they are covered.

   The issue remains on 1080p or 1440p resolutions with default mod view.

   If you full screen the video, the "Intended for certain audiences" label moves to the right and no longer covering any default overlays.

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   0 comments  ·  Mod View  ·  Delete…  ·  Admin →
   Completed  ·  Ana responded

   Hi DraleZero, thanks again for submitting this feedback. The team was able to replicate and fix this. Cheers, have a good week!

2. Blacklist the word "schizo"

   I urge Twitch to blacklist the word "schizo" from its platform due to its offensive nature and potential to harm individuals with schizophrenia. While the associated 3rd-party emote ("SCHIZO") may be popular and contribute to normalizing the use of the word, it is essential to focus on the term itself rather than the content of the emote.

   Schizophrenia is a complex mental disorder affecting millions worldwide. Living with schizophrenia is challenging, and many individuals with the condition may not even be aware that they have it. The casual use of the term "schizo" on Twitch contributes to stigmatization and "otherizing" of those affected by this disorder.

   I understand that Twitch has little power over 3rd-party apps and extensions; this request is not about removing the emote itself, but blacklisting the word it is named after to promote a more inclusive and respectful environment on Twitch. Some users might be upset about the potential change to the emote's name, however, it is crucial to consider the broader implications of using a term that can be offensive and harmful to a vulnerable group of individuals. To further accentuate that this request would not result in censoring anybody--an alternative word like "CRAZY" could be used to depict the same message, using the same GIF; this suggestion is far less offensive and does not specifically target individuals with any particular mental disorder.

   It's important to mention that users cannot see 3rd-party emotes without the use of an app or extension, meaning that many users will only see the word "SCHIZO" being spammed in chat (especially in the native Twitch mobile app). Blacklisting this term will help reduce the potential for misunderstanding and perpetuation of stigma surrounding schizophrenia. Regardless of whether the word is used in association with an emote, it's presence on the platform is not conducive to the site that Twitch is intended to be, as it is predominantly used in a derogatory manner and is strongly opposed by mental health experts. That being said, I recognize that many if not most chatters using the term today may not fully grasp the implications of their choice of words and likely do not intend any harm or offense (not to mention that they must type "SCHIZO" to depict the intended emote).

   In conclusion, I urge Twitch to blacklist the term "schizo" to prevent further stigmatization and discrimination of people living with schizophrenia. By doing so, we can create a more understanding, empathetic, and respectful environment for everyone, including those living with mental health conditions like schizophrenia. Making these small but meaningful changes will encourage more thoughtful consideration from 3rd-party emote makers when naming their emotes and ensure that emotes, in general, do not contribute to the marginalization or "otherizing" of vulnerable individuals.

   I urge Twitch to blacklist the word "schizo" from its platform due to its offensive nature and potential to harm individuals with schizophrenia. While the associated 3rd-party emote ("SCHIZO") may be popular and contribute to normalizing the use of the word, it is essential to focus on the term itself rather than the content of the emote.

   Schizophrenia is a complex mental disorder affecting millions worldwide. Living with schizophrenia is challenging, and many individuals with the condition may not even be aware that they have it. The casual use of the term "schizo" on Twitch contributes to stigmatization and "otherizing"… more

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   2 comments  ·  AutoMod  ·  Delete…  ·  Admin →
   Completed  ·  Ana responded

   We have increased the severity of the word “schizo” in AutoMod, so it is now caught at lower shield levels.

3. Improvement on Shield Mode

   I do like the idea and the concept of the shield mode however, it does need an improvement.

   I am not a fan of the shield mode being automatically activated without a warning first, I have seen other moderators that I work with accidentally activate it which has caused all sorts of problems, especially if you consider some of the settings are at the highest at default.

   Could we perhaps have a dialogue box asking if we are sure we want to turn it on first? I also would like to see a link in the dialogue box that directs moderators to the shield settings in a different tab. This will make things much easier as it means that we can look at the settings without having to automatically turn on the shield mode.

   I do like the idea and the concept of the shield mode however, it does need an improvement.

   I am not a fan of the shield mode being automatically activated without a warning first, I have seen other moderators that I work with accidentally activate it which has caused all sorts of problems, especially if you consider some of the settings are at the highest at default.

   Could we perhaps have a dialogue box asking if we are sure we want to turn it on first? I also would like to see a link in the dialogue box that directs… more

   13 votes

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   2 comments  ·  Mod Tools  ·  Delete…  ·  Admin →
   Completed  ·  AdminShimesaba (Product Manager, Twitch) responded

   As of Feb 21, you will now always see a confirmation modal when activating Shield Mode from the "Shortcut" in chat. This modal previously had a "Don't show me this again" option which we have removed.

   Feel free to open a new request if this doesn't address your concern.

4. uncensor the word disabled, it is not an offensive or dirty word, we should be allowed to identify with being disabled

   I was shocked to learn today that twitch won't allow the word 'disabled' in twitch titles. As someone who has been told not to call myself disabled and made to feel ashamed about being disabled, this has absolutely disgusted me. If we can use the word disabled in tags, why can't we use it in titles? I was trying to use the word disabled to let my viewers know that my disability was bad that day, which is important to me so that viewers know not to push when my disability is worse/so they understand why my behaviour is the way it is. I cannot think of a reason to censor the word disabled, and it only seems to be deemed as inappropriate in certain contexts? I had to reword my title to get the word disabled uncensored.

   I was shocked to learn today that twitch won't allow the word 'disabled' in twitch titles. As someone who has been told not to call myself disabled and made to feel ashamed about being disabled, this has absolutely disgusted me. If we can use the word disabled in tags, why can't we use it in titles? I was trying to use the word disabled to let my viewers know that my disability was bad that day, which is important to me so that viewers know not to push when my disability is worse/so they understand why my behaviour is the… more

   12 votes

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   Completed  ·  0 comments  ·  AutoMod  ·  Delete…  ·  Admin →

5. Chat Verification Criteria should also prevent users from following

   Regarding chat verification, it is good that you can set it to email/phone verification if an account is newer than a certain period of time, however I have confirmed that while this prevents an account from chatting, this does not prevent an account from following a channel without verifying.

   In the past I have been harassed by people (and seen people harassed) by users who never said a word in chat. Their method of harassment would be to create an account with revealing information about the streamer and simply hit follow. They would be banned, however the account would be deactivated shortly after and a new one created in its place where the process would be repeated, infinitely if a VPN is utilized. Most streamers use some kind of notification system, either in chat or on the screen (or both), some have events lists that keep the information on stream.

   The way that the current verification system works does not protect streamers from this very insiduous method of harassment. Please make it so verification methods also extend to follows. I do not want people following me if their account is less than a week old (unless they can verify via their phone)

   As a side suggestion, please also make it so users can submit suggestions and feedback anonymously. Most streamers method of dealing with harassers is to ignore them, however they risk being brigaded, or seen to be susceptible to harassment if they raise it here.

   Regarding chat verification, it is good that you can set it to email/phone verification if an account is newer than a certain period of time, however I have confirmed that while this prevents an account from chatting, this does not prevent an account from following a channel without verifying.

   In the past I have been harassed by people (and seen people harassed) by users who never said a word in chat. Their method of harassment would be to create an account with revealing information about the streamer and simply hit follow. They would be banned, however the account would be… more

   571 votes

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   49 comments  ·  Chat Verification  ·  Delete…  ·  Admin →
   Completed  ·  AdminTwitch Staff (Product Marketing, Twitch) responded

   Follower verification is now available, and more information can be found here: https://help.twitch.tv/s/article/follower-verification

6. Remove "queer" as a banned word

   Queer is not a slur. It is how a HUGE number of people identify, ESPECIALLY by those who are non-binary or exist outside of the gender spectrum.

   It is used by prominent politicians, organizations, medical offices, artists, creators, and members of your own site.

   By banning this term from panels, bios, and elsewhere on channels, you are actively participating in discrimination against the LGBTQIA+ community.

   It's LITERALLY what the Q in your "LGBTQIA+" tag stands for.

   Remove this word as a "banned word." Stop limiting queer creators from existing on your platform.

   94 votes

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   20 comments  ·  AutoMod  ·  Delete…  ·  Admin →
   Completed  ·  mouse responded

   Update: UserVoice has removed “queer” from their filter. You should now be able to use the word on this site.

   Unfortunately, it seems as though the change was not retroactive, so I’ve corrected this manually by removing the stars in each of your posts. Very sorry for the trouble with all of this – thank you so much for your patience.

7. Allow us to use the word autistic in our About section.

   I am an autistic person and this affects how I communicate. I want to ensure people are aware of this when joining my stream, and so I've always had it in my "about" section. It's a diagnosed disability and integral to who I am.

   I went to update my about info recently and it kept failing moderation. Turns out it's because I can now no longer use the word autistic in my bio.

   This is really ableist erasure. I know some people use "autistic" as an insult but the correct answer isn't to censor people using it legitimately. It's to effectively moderate reports of people misusing it.

   Please remove this filter so I can disclose my own neurodivergent traits to people as I see fit.

   I am an autistic person and this affects how I communicate. I want to ensure people are aware of this when joining my stream, and so I've always had it in my "about" section. It's a diagnosed disability and integral to who I am.

   I went to update my about info recently and it kept failing moderation. Turns out it's because I can now no longer use the word autistic in my bio.

   This is really ableist erasure. I know some people use "autistic" as an insult but the correct answer isn't to censor people using it legitimately. It's to… more

   23 votes

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   5 comments  ·  AutoMod  ·  Delete…  ·  Admin →
   Completed  ·  Twitch responded

   Hey all! Thank you again for bringing this feedback to our attention. Just checking back in to let you know that we have updated our system and you are now able to use autistic in your about section.

8. Mod Comments on User Card

   Have Mod Comments on the user card so when a viewer is being disrespectful or inappropriate in one stream then watch another stream, the moderators know what type of viewer is watching.

   For example. if a viewer come into the stream but has a mod comment saying " User has been inappropriate on many occasions", the moderator can be prepared and take the best course of action.

   6 votes

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   0 comments  ·  UserCard  ·  Delete…  ·  Admin →
   Completed  ·  AdminShimesaba (Product Manager, Twitch) responded

   Hi MrRage, this feature was added to our site in early 2019. You can bring up the viewer card for a user by typing /user [username] in chat, and, if you are a Mod in that channel, there is a "Comments" tab you can use to add comments that will be viewable only by other Mods.

9. Unban Request: Automatically add notes to the Mod Notes/Ban Section

   Although we enter notes with the new unban system for deny or approve, these aren't shown in the Bans or Mod Comments in the User Card - please have these shown here as well for good record keeping. Additionally, including when a request was submitted and who approved/denied it would be useful, it is only shown in Mod Actions at this time.

   101 votes

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   5 comments  ·  Mod View  ·  Delete…  ·  Admin →
   Completed  ·  AdminShimesaba (Product Manager, Twitch) responded

   We recently updated the viewer card logs to include unban request context. You can find it in the Mod Actions tab. Please open a new request if you have additional needs in this area!

10. Please allow the ability to disable "Unban requests"

    Please allow the ability to disable "Unban requests"

    or provide a way to replace the link with instructions for how to apply for a unban

    We have an existing system on CohhCarnage's channel, and would prefer to use that system over the inbuilt Twitch system, but we cannot turn off the inbuilt Twitch system.

    295 votes

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    32 comments  ·  Mod View  ·  Delete…  ·  Admin →
    Completed  ·  Twitch responded

    Hey all!

    So sorry I missed this thread, but we do now have this live on the site!

    You can easily turn off unban requests in your Dashboard under Settings – Moderation.

    Thank you so much for this feedback and please let us know any other changes you would like to see to Mod View or other Safety settings.

11. Prohibited words in title

    Why is blm now a prohibited word? It's been in my stream title up until recently when it tells me the word is not allowed. This is not the first time I've not been allowed to use regular words or certain acronyms. Please explain.

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    Completed  ·  0 comments  ·  AutoMod  ·  Delete…  ·  Admin →

12. Add a "Change Stream/Game Title" Button

    Nice and simple. Make it easier for mods to update the stream/game title, rather than relying on commands.

    2 votes

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    0 comments  ·  Mod View  ·  Delete…  ·  Admin →
    Completed  ·  AdminShimesaba (Product Manager, Twitch) responded

    This was added a few months ago; it’s in a drawer under the player. If you don’t see it, click the […] button in the player widget header.

    Also note that only Mods who are also Channel Editors can edit the stream title/game.

13. Nega-VIP "Problem user" mod-visible chat badge or flag

    I would love to have a toggle-able chat badge or flag we mods could use to mark people that warrant extra watching. New chatters who set our troll senses tingling, or folks who have said problematic but not ban-worthy things, for example. Like the negative equivalent of a VIP badge. The badges would need to be removable, for people who turn out to be okay after all.
    Some problem users disappear when timed out, then show up later after we've forgotten about them or when different mods are around. A chat badge would let them stand out instantly. And paired with a "mod comment", I feel this would help us make better-informed decisions on how to interact with or discipline them.

    The markers should only be visible to people with mod-level authority in the channel. Mods, the streamer, twitch staff.
    I absolutely DON'T want to single these people out to the rest of chat. It would encourage trolls, hurt people we mis-judge, and attract negative attention to them from everyone else.

    I would love to have a toggle-able chat badge or flag we mods could use to mark people that warrant extra watching. New chatters who set our troll senses tingling, or folks who have said problematic but not ban-worthy things, for example. Like the negative equivalent of a VIP badge. The badges would need to be removable, for people who turn out to be okay after all.
    Some problem users disappear when timed out, then show up later after we've forgotten about them or when different mods are around. A chat badge would let them stand out instantly. And paired… more

    25 votes

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    3 comments  ·  Mod Tools  ·  Delete…  ·  Admin →
    Completed  ·  Twitch responded

    Heya, as AgentDave7 shared, we released the "Suspicious User Detection" feature in late 2021. https://safety.twitch.tv/s/article/Using-Machine-Learning-to-Curb-Ban-Evasion

14. Manage Request Queue

    I'd like the possibility of being able to manage the Channel Points Request Queue as a widget on the mod view instead of having to open the queue in an external window. Everything else in mod view is extremely convenient now and this is the one thing that is bugging me about it. Thanks greatly for your hard work

    11 votes

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    0 comments  ·  Mod View  ·  Delete…  ·  Admin →
    Completed  ·  AdminShimesaba (Product Manager, Twitch) responded

    Hey Just__Legend and everyone, we added a Mod View widget for the rewards queue a few months back. Let us know if you need any updates to it, and thanks for the request.

15. The grammar is wrong on the activity feed in mod view

    Using mod view as a mod

    "such and such followed you"

    No they followed the streamer I am moderating

    8 votes

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    0 comments  ·  Mod View  ·  Delete…  ·  Admin →
    Completed  ·  AdminShimesaba (Product Manager, Twitch) responded

    I think this was fixed several months ago. Thanks for requesting and sorry for not updating sooner.

16. Like with "Email Verification" add Phone Verification!

    As a moderator of a few channels, we've had a massive issue with one particular troll using a VPN to evade bans. This is a massive issue for us because; this user will spam hateful messages, racist slurs, bullying/harassment and even spam the streamer's private personal info. This has been such an issue, that some people I know have had to take a long break from streaming or quit altogether!

    I implore you Twitch. Please add an option to enable Phone number verification!
    I believe this will strongly deter users from ban evading, as it commonly costs to use phone number changers, and takes a lot longer to set up!

    With this, it is unlikely that trolls would find a phone number changing software that is both fast and free.

    Alternatively, having an option that forces chatter's accounts to be older than a day, would also help greatly!

    Please Twitch! This issue has gone on for so long and it really destroying streams!

    As a moderator of a few channels, we've had a massive issue with one particular troll using a VPN to evade bans. This is a massive issue for us because; this user will spam hateful messages, racist slurs, bullying/harassment and even spam the streamer's private personal info. This has been such an issue, that some people I know have had to take a long break from streaming or quit altogether!

    I implore you Twitch. Please add an option to enable Phone number verification!
    I believe this will strongly deter users from ban evading, as it commonly costs to use phone… more

    52 votes

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    10 comments  ·  AutoMod  ·  Delete…  ·  Admin →
    Completed  ·  Twitch responded

    As mentioned by MonicaElleRose, phone verification was implemented to heighten channel security! You can review the update in our blog post: https://blog.twitch.tv/en/2021/09/29/securing-your-chat-with-phone-and-email-verification/

17. Label new users making it easier for mods

    Dear at @TwitchSupport as a mod it would be great if ANY user who has an account that's less than 30 days old had a special symbol next to their name. 95% of the users I have to delete a message, timeout or ban are new user accounts. A symbol would make it easy to spot new user accounts in a busy chat and make it easier for mods to be on alert. ESPECIALLY when there is something going on like a new movie with spoilers or now the new thing is WW3 chatter blaming America ALSO if I ban someone they should never EVER be able to donate and continue to send nasty messages. All of this isn’t asking much and it would help keep @Twitch chat SAFE.

    Thanks in advance for your help

    Dear at @TwitchSupport as a mod it would be great if ANY user who has an account that's less than 30 days old had a special symbol next to their name. 95% of the users I have to delete a message, timeout or ban are new user accounts. A symbol would make it easy to spot new user accounts in a busy chat and make it easier for mods to be on alert. ESPECIALLY when there is something going on like a new movie with spoilers or now the new thing is WW3 chatter blaming America ALSO if I ban… more

    76 votes

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    4 comments  ·  Mod Tools  ·  Delete…  ·  Admin →
    Completed  ·  Twitch responded

    Heya, we released First Time Chatter highlights for mods & streamers to see new users to the community. You can check out the help article here: https://help.twitch.tv/s/article/first-time-chatter-highlight

18. Let mods send highlighted messages for free

    The new channel points are pretty fun, and the ability to highlight messages is great. I'm using it frequently when moderating to make sure all the users see certain messages (like instructions on how to vote on something, announcing that the streamer will be right back, reminders about backseating not being allowed, etc).

    It would be nice if it didn't cost any points for us mods to use that feature though, because there are situations where we might need to use it but don't have enough points available. Alternatively, add another similar feature available for mods only that isn't dependent on channel points at all.

    The new channel points are pretty fun, and the ability to highlight messages is great. I'm using it frequently when moderating to make sure all the users see certain messages (like instructions on how to vote on something, announcing that the streamer will be right back, reminders about backseating not being allowed, etc).

    It would be nice if it didn't cost any points for us mods to use that feature though, because there are situations where we might need to use it but don't have enough points available. Alternatively, add another similar feature available for mods only that isn't dependent… more

    110 votes

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    1 comment  ·  Mod Tools  ·  Delete…  ·  Admin →
    Completed  ·  Danky responded

    Hey everyone! So sorry for catching this late.

    We have released a new command for mods: /announce

    This new command will help mods important messages stand out in chat! 

    You can learn more from our blog here.

    Thank you all for the feedback as always!

19. Twitch should allow mods and streamers to repop up the chat Rules for certain user to remind them if they didn't respect it.

    Twitch should allow mods and streamers to repop up the chat Rules for certain user to remind them if they didn't respect it.

    204 votes

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    4 comments  ·  Mod Tools  ·  Delete…  ·  Admin →
    Completed  ·  AdminTwitch Staff (Product Marketing, Twitch) responded

    Streamers and mods can resurface chat rules for a specific user by sending them a chat warning. More information about chat warnings here: https://help.twitch.tv/s/article/how-to-manage-harassment-in-chat#SendChatWarning

20. Make it possible to flag all links for moderator review instead of replacing them with '***'

    Currently the only possibility for managing links is to disable them all together. This replaces them with '***' in chat for everyone but the sender. Add an alternative to make AutoModerator hold all links for review instead so mods can allow them on a case to case basis. If no mod is there the result would be the same, no links in chat.

    619 votes

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    8 comments  ·  AutoMod  ·  Delete…  ·  Admin →
    Completed  ·  AdminShimesaba (Product Manager, Twitch) responded

    This update went out today! You can find the "Hold Hyperlinks for Review" setting in the AutoMod section of your moderation settings. If you previously had the "Block Hyperlinks" setting enabled, that selection has been carried over to this new setting. You can now also add domains and individual URLs as blocked or permitted terms.