Moderation: New (899 ideas) – Twitch UserVoice

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3 votes

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1 comment · Other · Delete… · Admin →
Warning system - Report warnings issued in chat to other moderators outside mod view

While dealing with two viewers arguing, I used the warning system to the viewers involved. During evaluation other moderators mentioned that they are not informed of warnings issued by me because these are only reported in mod view, which not every moderator uses.

Outside mod view, timeouts and bans issued by a moderator are visible in chat to other mods outside mod view, but a warning issued is not. Seems like an oversight and hope this is an easy fix to add this.

17 votes

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1 comment · Mod Tools · Delete… · Admin →
Ban the ableist slur ****** from the platform

Twitch draws the line with slurs and terms that are deemed offensive and some are not allowed on the platform at all. However the ableist slur/ word "***" / "*****" are allowed on this platform. It's very disheartening to see that such awful terms are allowed, especially when they are rooted in ableism. I've reported other content creators for coming to my stream calling me this slur and nothing happened. I see some of the top creators on this platform say it repeatedly in a single stream. Why are certain slurs not allowed, but ableist ones are? I'd love to see the TOS reflected to show that you do not allow ableism such as this word being used on the platform. Thank you for reading this.

Twitch draws the line with slurs and terms that are deemed offensive and some are not allowed on the platform at all. However the ableist slur/ word "***" / "*****" are allowed on this platform. It's very disheartening to see that such awful terms are allowed, especially when they are rooted in ableism. I've reported other content creators for coming to my stream calling me this slur and nothing happened. I see some of the top creators on this platform say it repeatedly in a single stream. Why are certain slurs not allowed, but ableist ones are? I'd…

2 votes

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0 comments · Other · Delete… · Admin →
"Zionism" is not a religious belief

The "political content" tag already exists, there's no reason to censor creators who want to discuss political topics such as zionism. It is NOT a religious belief or background, it is the support of a settler-colonial state established by the United Kingdom. In my opinion, the British had zero right to "give" that land to another group, and plenty of Jewish people feel the same. Israel is currently bombing and mutilating as many people as possible. Most rational people would call this a genocide, and these are discussions that must be had. To censor these discussions is truly throwing fuel on the fire of antisemtic conspiracies that Jewish people control everything, which they don't, but corporations literally censoring dissent is not a good look. Zionism is NOT the same thing as Judaism, and to imply so is deeply antisemitic. If a creator is criticizing Israel AND being antisemitic, sure, suspend them, ban them, I don't care. But there are plenty of creators and chatters who criticize Zionism, the political ideology, but shut down anybody speading antisemitic conspiracies or stereotypes.

The "political content" tag already exists, there's no reason to censor creators who want to discuss political topics such as zionism. It is NOT a religious belief or background, it is the support of a settler-colonial state established by the United Kingdom. In my opinion, the British had zero right to "give" that land to another group, and plenty of Jewish people feel the same. Israel is currently bombing and mutilating as many people as possible. Most rational people would call this a genocide, and these are discussions that must be had. To censor these discussions is truly throwing fuel…

230 votes

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9 comments · Other · Delete… · Admin →
I suggest added a feature that allows banned or timeout based on a set 'string' of characters over a term or phrase

I suggest added a feature that allows banned or timeout based on a set 'string' of characters over a term or phrase as simple add extra vowels an random characters to the start of end of word causes the banned terms to miss it. Exmaple: " Twitch = Scam" follow but something about a gambling site is something that get spammed in my Streamers chat often and simple ad and extra I and a like so " Twiitch = Scaaam " to get around the blockterms!
Also maybe the setting to auto-ban base on a string or term/phrase instead of just timeout out might be good!

I suggest added a feature that allows banned or timeout based on a set 'string' of characters over a term or phrase as simple add extra vowels an random characters to the start of end of word causes the banned terms to miss it. Exmaple: " Twitch = Scam" follow but something about a gambling site is something that get spammed in my Streamers chat often and simple ad and extra I and a like so " Twiitch = Scaaam " to get around the blockterms!
Also maybe the setting to auto-ban base on a string or term/phrase instead of…

2 votes

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0 comments · AutoMod · Delete… · Admin →
Cancel update for moderators - "Show Messages Caught by Channel Blocked Terms"

In the latest quiet update, Twitch introduced the “Show Messages Caught by Channel Blocked Terms” feature.
But it is completely useless and only disturbs moderators.

What is the point: The word is in the blacklist, but if a person sends it to the chat - the moderator sees it, but delayed by AutoMod.
Previously, such messages were not allowed into the chat in any way.

Because of this, the number of permanent bans and spam in the chat from AutoMod for the moderator and streamer has increased many times.

Yes, there is a setting in the chat settings for the moderator to disable this feature and it only works locally in native Twitch chat. But most moderators use 3rd-party chat clients, such as Chatterino - which is not covered by this setting. Let me put it this way - this feature doesn't even apply to the native Twitch chat, you still see AutoMod delaying such messages.

I suggest 2 options:
• Roll back this update completely.
• You don't have to roll back your feature, but stick it deep into the AutoMod of the channel so that the setting to display such messages works globally for the channel.

But in this function I, as well as many other moderators with whom I managed to communicate on this occasion, see no sense and consider it useless.

The blocklist exists so that words or symbols present in it do not appear in the chat in any way. Then why should the moderator be given the choice to allow it or not, if he has previously included this word in the forbidden ones.

In the latest quiet update, Twitch introduced the “Show Messages Caught by Channel Blocked Terms” feature.
But it is completely useless and only disturbs moderators.

What is the point: The word is in the blacklist, but if a person sends it to the chat - the moderator sees it, but delayed by AutoMod.
Previously, such messages were not allowed into the chat in any way.

Because of this, the number of permanent bans and spam in the chat from AutoMod for the moderator and streamer has increased many times.

Yes, there is a setting in the chat settings for the…

62 votes

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11 comments · AutoMod · Delete… · Admin →
Stop the most recent Automod changes which prevents posting normal words and emotes

It is becoming VERY annoying when 1 out of 8 of my messages doesn't get posted even though I'm using normal words and emotes I have always used (like the word "ah" or the LUL emote).

2 votes

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0 comments · AutoMod · Delete… · Admin →
Streamers calling Australians rapists and convicts is allowed why?

Why are Australians targeted abuse of streamers and why is it allowed? I will be contacting Australian advertisers and letting them know that Twitch allows this.

3 votes

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1 comment · Other · Delete… · Admin →
i have invisible users streamhacking

2..3..4..viewers and nothing but i know they streamhack
+ i have 1 user online but offline

twitch is clearly a bad bad tool for moderation

2 votes

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0 comments · Bugs · Delete… · Admin →
Ad Notification for Moderators

Adjust the "Ad Notification for Mods" setting to also include Editors. Right now, Editors are not considered Mods for the purpose of this setting. Or, reword the "Chat Notification" toggle description to include it's application to Editors.

2 votes

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0 comments · Mod View · Delete… · Admin →
Change how "Viewer Reputation" works

It has come to my attention that mods can see the global data of how many times an user has been banned or timed out... And I can see how that can be easily abused or misleading, and I advise keeping those stats ONLY to staff, and ONLY take measures on those metrics on confirmed reports of spammers or clearly malicious individuals.

Examples of cases:

• Mob Mentality - Some groups of streamers may gang up on a target for petty reasons and ban them even if they have not been on their stream at all. Example: Viewer A has been banned by Streamer A for reasons (that may be or not valid), Streamer B, C, D, E, F, all of which are mods for Streamer A, bans Viewer A in their own channels, but some of those (let's say Streamer E and F) banned without knowing the context. That alone got 6 bans on Viewer A when it should have been 4 at most, and maybe what Viewer A did ONLY applies to the rules in Streamer A's channel, but not on B, C, D, E nor F.

• "Just a joke" - Sometimes a streamer or mod bans (and unbans immediately after) or times out on a joke. I have seen this happen a lot, and is never of ill intent, it's always an inside joke in the community... But imagine what other mods will see when that user goes to another channel. They'll get the wrong impression... Example: Streamer A goes to Streamer B's channel and makes a silly joke, to which Streamer A asks his mods to ban him, and his mods are in on it that Streamer A and B are good with each other, so they ban and unban him immediately. Alternatively, asks to time them out for ten minutes. It will add strikes against Streamer A for... An inside joke. Of the group he is part of.

• Accident - Oh my... How many times I've seen this happen... A streamer is, of course, busy focusing with his game; a mod is on alert because of bots and the like, and accidentally misclicks the mod tools and times out someone for ten minutes (and apologizes and rectifies that mistake immediately). But the damage is done though... One particular case involved a mod banning the viewer instead of a bot because he was trying to ban a bot but mistook the name when entering the command.

• Joke Redeems and Commands - I've seen people set joke redeems or commands that involves the viewer willingly asking to be timed out. Although it's more often than not used for when the viewer slipped a backseat or spoiler and wants to erase their last message (particularly with the command "!seppuku" that some bots have, that allows the user to request the bot to time them out for 1 second and clear chat messages)

• Misbehaving Moderator - Sometimes a moderator may go rogue because of someone they have a vendetta with, and they may more aggressively moderate a viewer and even be called out by the streamer a number of times to "take it easy" and "it is alright, they slipped", or "only a purge is enough". Sometimes the streamer may have enough and demote or ban the mod, but sometimes they keep the mod around because they are accustomed to them or they have no one that they can trust to take the mod position at that time.

In other words, as is, Twitch created a sort of echo chamber between moderators that allows for spread of misinformation about a viewer's behavior by neither allowing the viewer check AND contest those stats, nor having a context behind the actions that resulted in those bans and timeouts being recorded in a global manner. And even if context is provided, how can one tell the difference between "viewer was being a **" (serious) and "viewer was being a **" (joke)?

So yes, those metrics are harmful as is. Perhaps could have those metrics go down over time if the viewer behaves elsewhere, and not allow a ban to be lifted and reapplied to extend the metric through an exploit. Like let's say for example: Streamer A bans Viewer A, Viewer A has that strike against them for a month (the ban stays indefinite), after a month that specific ban's strike wears off, Streamer A is aware of the strike wearing off and then unbans and bans Viewer A to try to renew/extend the strike before the month wears off, but it doesn't extend because Viewer A hasn't interacted in Streamer A's channel since, so Streamer A has "no valid reason to renew the strike".
For Timeouts, that strike should wear off faster (based on the duration of the timeout).

It has come to my attention that mods can see the global data of how many times an user has been banned or timed out... And I can see how that can be easily abused or misleading, and I advise keeping those stats ONLY to staff, and ONLY take measures on those metrics on confirmed reports of spammers or clearly malicious individuals.

Examples of cases:

• Mob Mentality - Some groups of streamers may gang up on a target for petty reasons and ban them even if they have not been on their stream at all. Example: Viewer A has…

3 votes

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1 comment · Mod View · Delete… · Admin →
🔞 Nudity Warning Feature. 🔞

You give the option to flag streams as sexual, yet when someone gets naked they get banned. Me and other people live for NSFW weather it be IRL or drawings. Which is why you shouldn't ban the streamers for get naked and instead give them the option to give out a nudity warning.

2 votes

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0 comments · Other · Delete… · Admin →
Keep up the good work - You’re 100% right on Hasan

I realize that there is a lot of noise on Reddit and from AIPAC funded folks (Torres) vis-a-vis Hasan. I just want to say that you are absolutely doing the right thing by continuing not to touch him. People are stretching really hard to silence one of the loudest pro Palestine voices on the internet instead of trying to stop a genocide. In this sense, Twitch has unironically acted as one of the bravest media outlets by allowing actual free speech that explains the history of the “conflict” and humanizes the people currently being genocided. This is moral courage. Thank you <3.

I realize that there is a lot of noise on Reddit and from AIPAC funded folks (Torres) vis-a-vis Hasan. I just want to say that you are absolutely doing the right thing by continuing not to touch him. People are stretching really hard to silence one of the loudest pro Palestine voices on the internet instead of trying to stop a genocide. In this sense, Twitch has unironically acted as one of the bravest media outlets by allowing actual free speech that explains the history of the “conflict” and humanizes the people currently being genocided. This is moral courage. Thank…

6 votes

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0 comments · Other · Delete… · Admin →
Streamer Standards - Enforcing Integrity Through Accountability and Incentive:
Clear Conduct Guidelines and Transparency Detailed Rule Display: Streamers must adhere to a visible code of conduct that includes prohibited behaviors, appropriate language, and rules for engaging with viewers. This code is displayed on their profile, accessible to both viewers and Twitch staff. Regular Compliance Training: Streamers complete periodic (e.g., quarterly) training to stay current on Twitch policies. This reinforces a clear understanding of expectations, with failure to complete training leading to temporary suspension.

Automated Monitoring and Consistent Penalties Automated Behavior Tracking: AI-driven tools monitor for language violations, inappropriate interactions, or content infractions in real time. If a streamer breaks a rule, the system immediately issues a predetermined penalty, such as a warning or suspension. Escalating Penalty Structure: Repeat violations result in progressively more severe penalties. After the first offense, consequences increase from temporary suspensions to possible loss of monetization or a permanent ban if offenses continue. Public Strike Display: Streamers' profiles feature a visible “trust score” or “strike” system, showing their history of compliance. This transparency promotes accountability and enables viewers to make informed decisions.

Public Accountability and Deterrence Announcement of Major Infractions: Serious rule violations result in a visible notification on the streamer’s profile or chat. Publicly announcing penalties emphasizes the consequences of misconduct and encourages viewers to expect accountability. Conduct Record Accessibility: Streamers with multiple violations display a record of past infractions, visible to viewers. This discourages misconduct and holds streamers accountable for maintaining community standards.

Incentives for Positive Conduct Reward System for Compliance: Streamers with a long history of positive behavior earn perks, such as prioritized placement on the Twitch homepage or exclusive features (e.g., advanced analytics or custom emotes). This incentivizes compliance by offering tangible benefits for model behavior. Recognition for Consistent Conduct: Streamers with clean records over time are publicly recognized as “model streamers” on a dedicated page, showcasing them as positive examples and encouraging others to follow suit. Reduced Monitoring for High-Trust Streamers: Those with a high trust score are monitored less rigorously, reducing the risk of false penalties and reinforcing that good conduct has benefits.

Structured Appeal Process Automated Appeals System: Streamers can view evidence of their infraction and submit a counter-argument if they believe it was made in error. Appeals are limited in frequency, focusing the process on genuine cases and minimizing abuse. Appeal Limits and Consequence Awareness: Streamers may only appeal a certain number of times per year. Losing an appeal could temporarily escalate penalties, discouraging misuse of the appeals process and promoting adherence.

Mandatory Standards for Viewer Interaction Defined Rules for Viewer Engagement: Clear guidelines define acceptable ways to interact with viewers, including prohibitions on encouraging harassment or sharing sensitive information. These standards ensure a safe and respectful community atmosphere. Feedback Monitoring: Patterns of negative feedback from viewers automatically trigger a review of the streamer’s behavior. Repeated issues prompt corrective action, encouraging streamers to maintain positive viewer interactions.

Monetization Linked to Conduct Revenue Tied to Rule Compliance: A streamer’s ability to earn revenue is directly linked to their conduct record. Violations can lead to temporary loss of monetization options, like ad revenue or subscription income. This incentivizes professional and respectful conduct. Compliance Reviews for Partners: Streamers in the Partner Program undergo regular compliance reviews to ensure they maintain high standards. Repeated violations or failure to meet conduct expectations could lead to the loss of Partner status.

Adaptive Rules and Community Feedback Annual Rule Updates: Twitch’s policies are reviewed and updated annually based on data and performance analysis. Streamers are notified of updates, emphasizing their responsibility to stay informed. Feedback-Driven Adjustments: While rules remain strict, feedback from streamers and viewers is used to refine standards, ensuring that guidelines evolve to stay relevant to platform norms.
Clear Conduct Guidelines and Transparency Detailed Rule Display: Streamers must adhere to a visible code of conduct that includes prohibited behaviors, appropriate language, and rules for engaging with viewers. This code is displayed on their profile, accessible to both viewers and Twitch staff. Regular Compliance Training: Streamers complete periodic (e.g., quarterly) training to stay current on Twitch policies. This reinforces a clear understanding of expectations, with failure to complete training leading to temporary suspension.

Automated Monitoring and Consistent Penalties Automated Behavior Tracking: AI-driven tools monitor for language violations, inappropriate interactions, or content infractions in real time. If a streamer breaks…
2 votes

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0 comments · Other · Delete… · Admin →
RU twitch moderation idea

Hey twitch, what do you think about add some people who moderate only streamers who speaking russian/most have russian auditory? Need people who understand russian language, give streamers correctly information about bans/rules, speak with community and moderate reports. This is huge problem right now.

2 votes

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0 comments · Other · Delete… · Admin →
stop being antisemitic

how about you dont block israelis from making accounts while leaving hasan -who praises terrorists on stream, unaffected.
are you antisemitic on purpose or by accident?

7 votes

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0 comments · Other · Delete… · Admin →
Moderator mode on Twitch mobile

It's absurd that mods in the Twitch app have half the functionality of moderators on the desktop version of Twitch. Literally on the Twitch app they can only ban, timeout, change the type of chat etc.

There are many other functions missing, including: making predictions, refunding channel points. To solve this problem I would like there to be a moderator view like there already is in the desktop version, which includes all the mod features and you can watch the live stream at the same time.

Please, this is probably one of the most useful features that should be added to Twitch.

It's absurd that mods in the Twitch app have half the functionality of moderators on the desktop version of Twitch. Literally on the Twitch app they can only ban, timeout, change the type of chat etc.

There are many other functions missing, including: making predictions, refunding channel points. To solve this problem I would like there to be a moderator view like there already is in the desktop version, which includes all the mod features and you can watch the live stream at the same time.

Please, this is probably one of the most useful features that should be added…

2 votes

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0 comments · Feature Request · Delete… · Admin →
Twitch made a mistake, asmond does not believe people should be bombed. he is NOT a bigot

from what limited information i have. i see
AsmonGold was banned for what he did not do.

https://x.com/ChurchOfGame/status/1846490663220617688

i have evidence that he did not say what people reported him for. he does not say that the people should be bombed at all.

He even rightly calls out the homophobia/ transphobia of the Catholic Church!

but it's part of a long standing hate of the man by people that have nothing better to do or some ideological *****.

they say he hates women. he does not.

So can you undo it? there's a lot of horrible stslander and and misunderstandings coming about BECAUSE OF THIS BAN.

Twitch should be responsible in dispelling misinformation and not listening to it when a streamer is arguably is false flagged. I do not have faith in the team because one of their biggest streamers directly harassed a woman and called her a future school shooter and female incel... and slandered her as racist when she WASN'T.

not at all. But Hasan is just dishonest like that. and what did he get? nothing.

and Twitch should be more responsible when making these bans.

i'm not a fan of this. There are people who explicitly violate terms of service. even bigger than asmondgold but get hit with a ban.

context should be key.

and unless i'm wrong this ban was done in error.

https://x.com/i/status/1846490663220617688

https://x.com/i/status/1846490663220617688

the videos for context are here.

full context https://www.twitch.tv/videos/2276712343?t=0h49m17s

I AM NOT THIS STREAMER.

there's some issues. maybe i over looked. however a ban and the rumors circulating... they're not being helped. and now it's ideological warfare between two camps.

one twitch sides with.

i'm not sure that this is a positive ruling especially so close to the death of Matthew Shepard.

Are we really going to play moral relativism and say anti lgbt parts of the world are "equal"? when they don't see any of us as equal?

Of course they dont' deserve to be bombed or genocided.

Hasan argues "culture can change" and the bombing is stopping that change. very good. but that' is not now.

are we really going to send THAT kind of message out there?

from what limited information i have. i see
AsmonGold was banned for what he did not do.

https://x.com/ChurchOfGame/status/1846490663220617688

i have evidence that he did not say what people reported him for. he does not say that the people should be bombed at all.

He even rightly calls out the homophobia/ transphobia of the Catholic Church!

but it's part of a long standing hate of the man by people that have nothing better to do or some ideological *****.

they say he hates women. he does not.

So can you undo it? there's a lot of horrible stslander and and misunderstandings…

2 votes

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1 comment · Other · Delete… · Admin →
Add an option for "safe" content in the content warning tags

I've recently experienced bugs where my stream will be stopped or blocked from viewing due to missing content warnings for game where there is no content being shown that requires a warning. The games being played were things like Palia and Fields of Mistria. After communicating through email for help on this with no advice or solution, my only assumption is that this is a bug. I feel like a good solution around this would be to add an option to specify that a stream's content is family friendly or safe for everybody or even the option for mild content warnings. If those warnings and the system that detects if they are missing are going to be based on ESRB ratings, then it would be helpful to have the rest of that scale available. It feels like the current maturity rating system as it is has flaws, as noted by the "Failure to classify content" style warnings viewers received that were unwarranted.

I've recently experienced bugs where my stream will be stopped or blocked from viewing due to missing content warnings for game where there is no content being shown that requires a warning. The games being played were things like Palia and Fields of Mistria. After communicating through email for help on this with no advice or solution, my only assumption is that this is a bug. I feel like a good solution around this would be to add an option to specify that a stream's content is family friendly or safe for everybody or even the option for mild content…

2 votes

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0 comments · Bugs · Delete… · Admin →
Allow editors to update more stream features

GIve editors access to update and customize channel points redemptions, sub emotes, channel rules, etc... to save streamers time. Usually editors already manage third parties addons, but missing the ability to update them on Twitch side is crippling.

68 votes

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6 comments · Mod Tools · Delete… · Admin →

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