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Customer Experience

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Customer Experience

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189 results found

  1. Twitch attire should be more equal with vtubers and vrchat since vrchat is a steam game and so is the software for vtubers also most vrchat users are in full body tracking and can move and show what they want in a private instance for stream so when they swap to a avatar with barely clothing and grind on the camera its kinda weird to not enforce some rule or attire update for that we know dan and many staff members have biases its no secret but that shouldn’t affect how to set attire policies equally

    2 votes

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  2. Estimado equipo de Twitch,

    Me dirijo a ustedes para compartir una idea innovadora que creo podría mejorar significativamente la experiencia de los usuarios durante los streams, aumentando tanto la personalización como la interacción.

    Actualmente, los streams en plataformas como Twitch permiten a los creadores de contenido transmitir múltiples fuentes de audio (por ejemplo, micrófono, juego, música de fondo) a través de software como OBS, que permite la separación de estas pistas. Sin embargo, en la transmisión en vivo, estas pistas se combinan en una sola señal de audio para el espectador, limitando su capacidad de ajustar el volumen de manera…

    2 votes

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  3. Bug - I’ve always gone through and hidden items I don’t want to clean up the Prime Gaming List on the website. 2 months in a row now items that I previously hid have come back again. Please fix this, it is ridiculously annoying, otherwise I’m just going to stop visiting the site. I can’t be bothered to sift through **** and remember whether I hid it or not months ago.

    2 votes

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  4. I would love the old Twitch Desktop to come back. It was really useful, and I miss it ever since it got removed. Sometimes, I don't want to open my browser to check who is live and what to watch. Also, it would allow to have notification on computer, as it doesn't seem to work right now with browser (at least for me).
    I also tried to install a browser that I dedicated to Twitch, but it got annoying quickly, I don't like having a browser always open when not doing anything on it.
    It would help me to check…

    2 votes

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  5. Would be really useful to have a feature that upon activating, disallows one to unfollow a channel as easily as it is now.

    2 votes

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  6. Drops should guarantee what it promises and not leave it to external rules. If watching 1 hour of streams means a beta key as reward, that should be guarantee and done through the twitch system and not leave it to a key limit from an outside site.

    2 votes

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  7. Make youtube section of twitch for videos. URL should look like this:

    www.twitch.tv/youtube/video12345

    2 votes

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  8. To be fair, I haven't hosted a drop, nor do I have insight into how they are configured by the developer, but I have noticed a common frustration among other users. For drops which are streamer specific and not open to general, the user still sees text such as the following-

    "To continue the progress, go to a participating live channel including /oniyadayo, /vodkavdk, /tw_rapid, /restiafps, and /berbatow"

    "Go to a participating live channel, including おにや, ボドカさん, 瑞皮, restiafps, Berbatow, and more"

    Where in the first example, "participating live channel," is a link to "https://www.twitch.tv/directory/category/apex-legends"

    and in the…

    2 votes

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  9. Gostaria de sugerir a equipe de suporte da Twitch que habilita-se novamente a pesquisa de usuários que tiveram suas contas invadidas e depois recuperadas. Recentemente notei que após minha conta ter sido hackeada, após a recuperação dela, ninguém encontra mais o meu canal na Twitch, ele não é recomendado e você também não consegue encontrá-lo na barra de pesquisa. Gostaria que o suporte resolvesse isso.

    2 votes

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  10. Customer service does not read my issues - they give some generic response that has absolutely NOTHING to do with my issues.

    2 votes

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  11. At the beginning of each month, Twitch currently displays for each user a "round up" of stats for the month, how many of that streamers streams a user attended, how many watch-hours they have, how many messages were sent, but I would also like to see a Contributions page, where a user can see some admittedly estimated statistics of their potential monetary contributions to a channel. Something like "You threw 1380 bits in April! You've been subscribed for 39 months, WOW!" or "Your Turbo Membership resulted in 3.98 in estimated ad revenue this month! So generous!"

    In my opinion this…

    2 votes

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  12. Whispers are now completely broken thanks to required phone verification!

    Twitch now requires phone verification to send a whisper to anyone, regardless of previous whisper history, or anything else logical.

    Since phone verification is never going to happen for me, I can never reply to any whisper I receive now.

    And I cannot turn whispers off.

    So, people keep whispering me to get help with things, and I have no way to tell them I can't even reply to them.

    If Twitch is not going to allow some sort of other account verification, or security settings, then Twitch should give…

    2 votes

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  13. I think twitch is being horribly inconsistent on its banning practices. It's bad enough you ban channels "by mistake" as that really throws the moderators into chaos. Worse, you ban channels based on random snitches who either are just trying to cause trouble or are trying to eliminate competition.
    I also don't like this policy of banning for "copyright violation". There are channels you don't touch that are showing more recent stuff that channels you've removed. Frankly, since these channels are generating ad revenue for you and nobody is downloading the content, I don't believe copyright is an issue, especially…

    2 votes

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  14. TOS Updates should point out what has changed. Since every website and its mother sends out those emails, there's just no way I can read through all that trying to see what changed. Can't remember pages & pages of dry text, either. The changes should be highlighted with some color. Give us all a break!

    2 votes

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  15. The sidebar UI design is really bad. Currently I have to stick with the sidebar and it doesn't work on far right. Is frustrating to use dexterity to catch with your mouse the sidebar. In fullscreen on web it should automatically click on sidebar when you go to the righest area of the sidebar. The sidebar is very annoying.

    2 votes

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  16. You need to add "Street Drivin'" and "Hard Drivin's Airborne" from Atari to the list of games you can select to stream. They were almost fully finished prototype arcade machines and I just fixed bugs in them on MAME and made them way more playable and Street Drivin' is now fully working and i got rid of major steering wheel bug in both of them and just 1 minor bug left in Airborne now but i think it might only be fixable through a game source code modification. They are IMO the best in the Hard Drivin' / Race Drivin'…

    2 votes

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  17. Please add the option to mute the streamers voice. Some of us just want the opportunity to enjoy the gameplay without the conversation, monologue, personal stories, etc.

    2 votes

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  18. When one of the people you follow on twitch host someone else, that channel should show up in the recommended channels.

    2 votes

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  19. Hi, I just struggled the last couple days with my favorite streamers. I just wanted to bring an idea where i can choose a maximum of 5 streamers as favorite which pop up on the first view if you open www.twitch.tv (only if you are already logged in).
    It doesn't matter if they are live streaming or offline, maybe i want to watch their latest streams or something else. Just to navigate easier to your favorite streamers channel some kind of a feature would be the best thing!

    Greetings
    Eren

    2 votes

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  20. Stop suspending channels without giving a reason for the suspension. 3rd time now twitch has suspended a channel i like and still no reason other then it was a mistake by twitch.

    2 votes

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