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Customer Experience

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Customer Experience

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189 results found

  1. N é uma ideia, mas tive dificuldade para encontrar onde eu deveria fala sobre. Vocês provavelmente já sabem, mas já faz um tempo que isso está acontecendo ent resolvi falar, a twitch está performando mal no firefox em vários sentidos depois dessa ultima atualização, mas coloco em destaque o problema com seguir e deixar de seguir pessoas, no firefox(ao menos na minha experiencia) não consigo seguir ou deixar de seguir alguém, além de que em algumas lives o vídeo simplesmente n carrega, espero ter ajudado.

    2 votes

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  2. The newly-revised Drops Campaigns page is an absolute user-experience nightmare and a regression of QoL on all counts.

    The change to how open vs closed drop campaigns are displayed is currently worse in every way than it was before.

    2 votes

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  3. It's incredible. People are trying to buy subscription and:
    - it's completely unclear how to buy them
    - it's completely unclear how to buy consecutive months
    - it's completely unclear that consecutive months will provide with a discount
    - it's completely unclear how to use Prime subscription

    Come on, do something.

    2 votes

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  4. There is a typo in the Terms of Sale in the 10th category, second paragraph, fourth line. It says deprecate instead of depreciate. Deprecate means to express distaste for something, which I'm pretty sure you weren't going for here.

    2 votes

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  5. Hi, I followed the rules and regulations from twitch report for malicious pranks but it seems we have a problem from the malicious pranks usually from sensitivity jokes and not added from dad jokes. Everytime when someone in a chat they use a dad joke as a greeting instead saying hi and hello. I got furious from way too much jokes around the twitch for entire world and people didn't care about sensitivity jokes because of this situation. I would like to any particular jokes including dad jokes to remove from chat for sensitive person because it might affected to…

    2 votes

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  6. Twitch Performance & Community Optimization – Strategic Data Blueprint

    Goal & Vision
    Twitch can significantly strengthen the connection between streamers and viewers without reinventing the platform – simply by making better use of the data it already collects.
    The goal is to:

    Increase viewer retention → longer watchtime, more interaction, higher monetization

    Improve community health → fewer toxic chats, more positive interactions

    Enhance platform value → more attractive for streamers, viewers, and advertisers

    Core Principle
    Every day, Twitch generates massive amounts of valuable data:

    Chat messages with timestamps

    Viewer join/leave events

    Moderation actions

    Interactions with clips, bits, and subs

    Topics…

    2 votes

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  7. Create a highly visible link (i.e. that automatically logs you in) to the desktop site from the mobile app. There are currently many features available on the desktop site that are not available on the mobile app.

    2 votes

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  8. On https://www.twitch.tv/drops/inventory, the "To continue the progress, go to a participating live channel" link is missing "?filter=drops".

    2 votes

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  9. I think the problem is that your devs use React which is slow piece of s***. They should move to some framework that uses signals and benchmarks well. Current speed is unacceptable for so how popular twitch is

    2 votes

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  10. Please do not allow gifted subscriptions to streamers I have blocked. If I blocked a streamer, I will not return to their stream, and they are blocked for a reason. Now their emotes appear while I am in other chats, and it is a bad user experience.

    2 votes

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  11. I should be able to open twitch and be logged in. Instead I usually if not often find myself logged out. It's disconcerting for the website to open and appear as if twitch has never heard of me when I've been a user for many years. I am using a windows PC with firefox browser and I'm just an average user, not a streamer, and there's no reason for me to constantly have to log in and verify myself with an authenticator app again and again.

    2 votes

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  12. I had a pop up for completing a survey. No problem i like doing surveys. The problem was the survey popping up in Japanese because i live in Japan, and I`m not Japanese. Maybe make the survey based on users preferred language rather than location?

    2 votes

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  13. Rebranding Twitch as a social network

    2 votes

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  14. I'm not able to start predictions, edit my channel settings, raid, and other things. I can TEMPORARILY fix it by deleting the Twitch site settings on Google Chrome, but as I said, that's only temporary and it'll come back one day. When I do that, I have to re-login and have to redo ALL of my FrankerFaceZ and BetterTTV settings

    2 votes

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  15. Let the people that use your website choose what language they want to view it in!! I never had issues with this, so why now all of a sudden?? Why would I want to change my language to Dutch, when I had to use this website in English for over 14 years?? What, now it's using geo-localization and we HAVE to use the languages that it provides for this country??? BS

    2 votes

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  16. **** prime gaming.
    I've had it for years now and after what twitch's money hungry ******* did it's COMPLETELY USELESS. Matter of fact, if I could PAY to CANCEL my prime gaming subscription, I would. I only have it because I have amazon prime, and let me assure you, I will never EVER use such a ****** ******* program. You should delete it and at least stop promoting it on twitch streams. Seeing what we once had and ******* "Zombies Ate My Neighbors And Ghoul Patrol" together makes me soooo ******* mad. Please delete this ****** *** program if you…

    2 votes

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  17. First of all, I do not appreciate that there is no "OTHER" option for CATEGORY: General, SUB-CATEGORY: Generic Issue; It's obvious why you don't have this option; It's because you don't want feedback on certain issues and that's straight up not ok to suppress the voice of your customers to suit what your company wants for itself.
    Secondly, and the main reason I'm submitting this feedback, is that my most watched channel HasanAbi is consistently at the very bottom of my recommended channels which makes absolutely no sense. My most watched channel should be one of two places: either at…

    2 votes

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  18. My fiancé, @virgo_va has been wrongfully suspended. He is a target of @6arakin who has severely cyberbullied my fiancé for a while now. And when my fiancé tries to defend himself, me, and our cat, he gets banned. He was denied an appeal, so if he doesn't get his account back with all of his followers and subscribers, I'm afraid we're going to have to take this to court. @6arakin's hateful and evil behavior towards others has been excused for too long, and that's not fair.

    2 votes

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  19. Localization Program Manager, Seattle

    I received an email today from a "no-reply" account, and my idea essentially is, your Careers/HR team should try harder. Not once was i contacted and i have an extensive resume of related experience. If I weren't qualified, then I would have expected a response from HR along these lines. Instead, my application...which was submitted weeks and weeks ago, I don't even remember when...just sat around as far as I'm aware. That is incredibly frustrating to the unemployed public, especially those of us who believe that we could be a benefit for your company to hire.…

    2 votes

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  20. Not even a week ago it would show streams from the only game I typically watch. Now it's showing every game under the sun because they have high viewership. Clicking "Not Interested" does nothing to stop this.

    How does this promote streamers with low viewers in the only game I watch?

    2 votes

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