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Customer Experience

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Customer Experience

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189 results found

  1. Background play is utterly broken. Why is it every single time I tab out on my phone, live or vod the video playback breaks?

    3 votes

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  2. Make a social media-esque timeline of posts on Twitch so that people don’t have to rely on other platforms. ‘Twitcher’ if you will.

    3 votes

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  3. When i tap a video game I want to follow for example let's say I want to follow Tekken 8 video catagory and when I tap follow twitch say no or won't let me . I delete all the games I don't want to follow and it still won't let me unfollow or follow Tekken 8 - pls fix thx u and improve

    3 votes

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  4. Something similar to what YouTube uses. An ability for users to show off channels they follow, so that people who would want to could go check those channels out and vice versa. I think it would improve the overall engagement and growth of all Twitch channels. Especially for those smaller channels who are just starting out. Or even go further and allow users to display all channels they follow on their own channel pages, so users who do view their channels can see and if they want to, go check out those specific channels.

    3 votes

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  5. Have the dev team add a "Access-Control-Allow-Origin" header to fix the CORS issue that is preventing my player for working. Here is the Javascript console error.

    Access to fetch at 'https://video-weaver.ord03.hls.ttvnw.net/v1/playlist/CvcFOP3YiNjIn6-BI1caHBrD1Z1E7LgoOYaRrS56tgJ-0crcu7YLR8iUOD8xhKvQrAzhhyWVjULY8dVHe3SNWSlVk7DHVwGwnQTZcmtOBdhTnf4LlqrQlZ7HSDvwNa3Xml_SeP68xaCYlVfYkpsg5FSp43lF-ax1Kdl7D2VoD38FEVcU5hbqdMu5ckCf6mc7lXfJos8vqNduKQNfoU7oYoi0RFjinHQ8F8NjxqjXRlUn0cePSU6e7owURm2L6EWhXnOSt45aexmlS3tQU43C5TxjWjJl-6M44COuOIutybMKTjzBR83tD49P0tubhQqsQnHX8cGsWf10bNxnq-o8Ztoc8-YJJ5BisBnia58TJXSVqPvwTsA_nxjCtEv8LyCEfkLiPNAHJaB-Uwu7iV3DwIBaHrUNA5Hl3M2y3iBvaT-hPH7GC7ahRwd-e5_de2G2uqJaKJMPrDXu2JXGTFrKdgSqdxcpv12vn46shghHizG6APTND3CxDFXZiyznu4rGkv55xUV_OiJMzo04d_eXef6HSd1R0gJ7LSagsWe8WiQ62znsk5nn3H7lqVKOsDV-H1X0XufpeMM8li74LNJXGiKNZsandcE-TMLN4nVoCbh-msjKOsvywdKFoCp9B89_zIgbF5rKYHICL4kvRHGgV4oceYvWpYG4wn-yyXsHqZyuzJDFOiYqerBcuFv-UCXwugG3aBxcEgBLTdInwtFm_bzRKRcFciykHp0BwppArkSNJo6P2o5lqaG8LnJnvxjaRYQEVj7WGauHO0_5oSZbZiA8lqXhziedzJEqMmp4DqQVjQ0fpzC8VHPa0r4cdUvc81PTwQrrBkBiZL7H53hZATkq9IPbObnWU_Ufob0gr8h5GJTFsqyIpbQXq-y3P6x3ueFTjeWclcEfJxNbMwB6H1nidkBl5A_9gw77rGcM_rzvbwtZDZ53F3ScB9fTLzLnKgOpFvUeYvX0i94-OihiGUjv064Sre6J8TSww_IiUhAZ_V2Sh6BqlWaXGgzMWJVoGD3Sa3_ZMcsgASoJdXMtZWFzdC0yMKMI.m3u8' from origin 'https://www.twitch.tv' has been blocked by CORS policy: No 'Access-Control-Allow-Origin' header is present on the requested resource. If an opaque response serves your needs, set the request's mode to 'no-cors' to fetch the resource with CORS disabled.

    3 votes

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  6. The introduction of sub-drops on Twitch seems like a good idea on paper but the way Twitch has handled it is terrible. A page where a bunch of requirements in a list is all they offer and the rest is up to you leaving for vague situations and misrepresenting users to exploit the system for then Twitch support to tell you "We can't do anything" and send you the same list again.

    I think Twitch needs a dedicated drops filter system where Twitch shows you channels that guarantee to work with drops and sub-drops. If them streaming the game is…

    3 votes

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  7. On all pages after the area /p/ contains "© 2022 Twitch Interactive, Inc." in the footer section, I presume 2022 should be 2023.

    Example: https://www.twitch.tv/p/en/company/

    As you can see it's correct on the dev sub domain: https://dev.twitch.tv/

    3 votes

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  8. This is probably not a regular issue, but the last email I got from you guys had some error which made it look like complete spam when viewed from the iPhone default email client. There should be someone in the process to look over this since it's such a large mass email.

    Here's what I saw: https://i.imgur.com/3zTDHLJ.png

    3 votes

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  9. Make a Tribute channel that plays vod's from reckful and other fallen creators that no longer live on a rotation or random playlist that we can tune in to and enjoy.

    3 votes

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  10. i've had more days with viewcount glitches than i have without. today i was having atleast 8+ in chat consistently but viewcount dropped to 4 and i can't report the issue. any reporting of the issue gets met with an automated email essentially saying "you're too dumb to understand the difference between viewcount and chat list" even with pictures showing there's an issue.

    3 votes

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  11. I've been trying to find this one person to block them due to them gifting me a sub to a channel I personally don't approve of. I can't find them and I was hoping to be able to get in contact with someone from Twitch.tv HQ to remove the gifted subscription and to help me block the person.

    3 votes

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  12. Streamers are basically considered merchants/businesses and I think that viewers should be able to leave reviews and general feedback on their channel.

    3 votes

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  13. When we get error codes, it's inconvenient to always have to tweet about the error or have to rummage around the net for the codes meaning. help.twitch.tv's search doesn't give full explanation of codes and some don't appear at all. There should be a database search for directly looking up every error code on the site.

    3 votes

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    4 comments  ·  Other  ·  Admin →
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  14. This isn't an idea, just my user experience with what I assume is a recently released feature.

    I received a new message from Twitch in my Notification box. It said: "New to you: discover snowbikemike, a streamer we think you'll love." I've never seen this type of notification before, so I clicked through to his channel, but he wasn't live. I went to his most recent videos to see when he last streamed. I thought I might see that he'd been live 18 hours ago when the notification was sent, but no. His most recent live stream was more than…

    2 votes

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  15. On September 2nd 2026, the partnered twitch streamer, channel twitch.tv/centralcommittee, made a call to violence against another partnered streamer, twitch.tv/hutch, during a livestream on twitch.tv. CentralCommittee was reacting to a clip of Hutch's, where he was expressing his criticism and dislike for Hutch. During this segment of the livestream, he made this statement directed towards Hutch:

    "In Ancient Rome, they would declare someone an enemy of Rome, as an act in the Senate. And they would say it was a moral obligation, for every Roman, to do them harm in any way."

    In the context of the segment,…

    2 votes

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  16. Ability to turn off auto captions for clips for a viewer. Not streamer, not clip creator, but as a VIEWER!

    2 votes

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  17. A new User UI over the platform. It must be modern and simple.

    2 votes

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  18. Alphabetical. There like most others have said--no real way to search drops other than scrolling, a search engine would be nice--but also in alphabetical order would look better and help with searching.

    2 votes

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  19. Tengo una sugerencia y es que se pueda extender más los filtros de clips de un canal desde la perspectiva del usuario, actualmente solo se pueden filtrar clips de hace 24 horas, una semana, 30 días y de todo los tiempos. Pero hay veces que me gustaría buscar clips mediante categorías específicas como se puede hacer en los VOD's, también estaría bien el poder buscar clips mediante una fecha en específico.

    2 votes

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  20. Minha língua nativa é o português, mas recentemente comecei a estudar inglês e espanhol simultaneamente. Acredito que a Twitch seja perfeita para conectar várias línguas e culturas, por isso tenho assistido muitas lives em espanhol, só que os gringos falam muito rápido o que as vezes faz com que a gente perca o fio da meada. Gostaria que fosse adicionado legendas nos vídeos, não precisa ser necessariamente traduzidos para o nosso idioma nativo, mas sim, legendas na própria linguagem do criador de conteúdo, que sejam opcionais a nós espectadores, algo que possa ser ativado e desativado. Acredito que assim atrairá…

    2 votes

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