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Customer Experience

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Customer Experience

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189 results found

  1. World of warcraft categories should be different from each other. Its whole different game and they are played by different group of people.

    5 votes

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  2. Why am I getting ads in a different language? My selected language for my twitch account in English. I'm tired of seeing 4 or 5 ads in a row in a different language. If anything will make an ad irrelevant, it's an ad in a different language so you can't even hear what's being advertised.

    5 votes

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  3. Stop changing/translating category names like 'JUST CHATTING' to 'CONVERSACIONES'. Have no sense in language terms.

    5 votes

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  4. What would be nice is an actual working system or way to submit bug reports without being re directed here by Twitch Staff. Or an option to make a bug report when making a Support Ticket.

    Because, even though it says "Help / Report a Bug". There is NO options to select in regards to bug reports.
    https://help.twitch.tv/s/article/how-to-provide-feedback

    Here is my bug report too just in case, (Changing password)

    Extra Information:
    - United States
    - Vivaldi (Chrome based)
    - Error message = "That password is to easy to guess"

    I would also like to add in some extra info about…

    5 votes

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    3 comments  ·  Other  ·  Admin →
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  5. The sort/filter dropdown on the Browse page (where you can sort by "Recommended" or "High to Low Viewers").

    I would like Twitch to reconsider its default setting "Recommended" to : High to Low Viewers

    Sorting by "Recommended" vs. "High to Low Viewers" can significantly affect what content gets discovered, and changing the default could have a big impact on the browsing experience.

    As well as tremendously help out new streamers.
    As this setting by default COMPLETELY removes them from all categories.

    To change the default drop down from " Recommended " to " High to low viewers "

    It applies…

    4 votes

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  6. Stop letting twitch scam small streamers by letting people sub to them and not paying them out because they are not partner or affiliate (twitch.tv/psynsitive, i got 3 subs the other day and they wont pay me!)

    4 votes

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  7. Hasan Piker, Denims, Frogan, MikefromPA, BadEmpanada and Noah Samsen have all used their platforms to spread antisemitism under the cover of antizionism for almost 600 days. Some of whom have repeatedly called to escalate violence, others openly praising terrorist organizations and reading out the manifesto of the murder who executed two people in DC while defending the murder. 600 days of little to no repercussions for inciting violence and permitting hatred of Israelis and the Jewish people. Will more Jews have to die before anything happens on Twitch, or will Twitch continue to give these antisemites a platform from which…

    4 votes

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  8. While the latest version of the Twitch mobile app reincorporates the Following page to the Home Screen, it doesn’t make it the default tab. Instead, it directs to the Live tab when opening the app. I would recommend either making the Following page the default tab or add a tab under Settings > Preferences to allow users to set either the Following or Live page as the tab that appears when opening the app (with one of the two serving as the app default).

    4 votes

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  9. Do not advertise the political channel of a failed US politician on a UK user. Especially when the UK user has selected MUSIC channels. It is disgusting to the normal people who live in the rest of the world.

    4 votes

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  10. Please let me turn off the feed feature in the app, I want to browse twitch the way I have for years and not like Facebook reels, it’s inefficient and annoying, keep it for people who want it but let me turn it off, it’s annoying and I haven’t been watching Twitch because of it and I’d rather go watch them on YouTube because it’s annoying as heck

    4 votes

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  11. I would like to, as an owner of a chanel can do, to block a chanel and never see it again, not even recomended.

    4 votes

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  12. Categories are so important to drawing in new viewers. My channel is focused on the classic DOOM game. The DOOM categories need to be cleaned up. The most common one used for classic DOOM is DOOM-2016. Instead, I recommend you consider consolidating the DOOM channels into DOOM-CLASSIC and DOOM-MODERN. Thank you!

    4 votes

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    5 comments  ·  Other  ·  Admin →
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  13. I do not agree with the new sexual content policy, as due to people being naked on streams Twitch has allowed it to be ok but when Vtubers show any under boob or are wearing a bodysuit Twitch wants to get mad and ban them and I don’t think that is fair as big corporation VTuber get away with it but y’all wanna go after a streamer with a smaller view range and I don’t find that fair at all as most of Twitch is made of VTuber communities. So if your gonna change the policy you should allow it…

    4 votes

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  14. I can click the delete button on the prime gaming boxes after i claimed then, but the last one always can not be deleted. I have to refresh the page / the stream to make it disappear, which makes me in some circumstances watch the ads again.

    4 votes

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  15. Everything I use the twitch app for ( Live followed channels and followed channels) keeps getting pushed further and further down on the page and it’s getting ridiculous. I understand the advert at the top but can it be shrunk down to a reasonable size? It takes up half the page itself. And we truly need an option to opt out of “stories” and “recently featured clips”.
    If we want to see these extra clips, we go to that streamers page. Options for the user is always better and the app is simply just too cluttered in its current state.

    4 votes

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  16. Web browser experience > Whale browser (made by NAVER) is one of the active browsers used in Korea and the users are mostly 10s to 30s (which means this browser's target is very young) , but Twitch is not working on Whale browser. Please add Whale browser as a working browser so more Korean users can access and enjoy Twitch! Thanks!

    4 votes

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  17. People who already have Twitch Prime should be automatically given verified account status. Amazon already has the information about the viewer through their prime subscription. This should be a simple matter since Twitch is linked to the customers Amazon to give customers Prime inside of Twitch. This would simplify verification for many viewers of Twitch and expose less personal data to potential hacks.

    4 votes

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  18. I agree that at the very least affiliates should have some sort of access to admin live support.

    I am constantly having my stream sound blacked out. I pay real money every month for my audio and video content how do I stop twitch from ruining my content. and as such ruining the ideas that I am trying to get to my viewers.

    Honestly chat support should be offered and if no one wants the job lets discuss salary.

    4 votes

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  19. Okay, 1) I don't like how the "suggested channels" show up on the desktop website. It's usually the "more popular" channels and channels I'VE ALREADY WATCHED. Don't say "We might think you'd like this channel." If I"VE ALREADY WATCHED IT. I like how the mobile app is set for it.
    2)Where is the feedback button? I shouldn't have to look in "Settings" or check other menus, click on "Help" and then search for Feedback. Good or bad, let US TELL YOU WTF IS GOING ON.
    3) The amount of ads you've tossed in is cancerous
    4) F Amazon
    5) It'd…

    4 votes

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  20. How about Twitch having its own community discord server where the entire Twitch community can meet and discuss, debate, and contribute anything?

    I myself have long thought and wondered why Twitch does not have its own Discord partner server.

    Well first of all why do I come up with the idea? A Discord server simply gives a huge area for a certain community. People can write with each other, give each other tips in topics made for it. And generally exchange about and with Twitch. I also think that it should be no problem for Twitch to get a partner…

    4 votes

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