Skip to content
Translate Ideas and Comments
Choose language:
There was an error during translation

Customer Experience

How it works:
  • Choose a relevant category for your idea and check to see if any other users have already submitted this suggestion before creating your own
  • Be clear with your suggestion, and provide examples and solutions to the problem you are posing. Suggestions without actionable feedback may be closed without comment
  • Upvote existing ideas, as opposed to creating multiple similar requests
  • Be sure to share your suggestion with others to gain more support!
  • Note: Suggestions are not guarantees that we will take action on an idea. We will try our best to communicate why an idea may not work, but may not always be able to share that information.
If you need help:
This forum is for ideas only. If you need help, please check out our help portal for tons of articles that may answer your questions. If you still need help, you can reach out to our support team in the help portal as well!

Appeals or commentary on suspension decisions, support requests, suggestions disparaging others, and non-constructive feedback will be closed without comment.

Customer Experience

Categories

189 results found

  1. The system already in place for cases is horrendous. Twitch Support on Twitter can't always answer questions given by their guidelines page and a lot of the time cases get closed without an actual reply.

    Please provide a better messaging system so we can actually talk and voice our opinions for the higher ups, especially with sensitive matters such as legalities for music and fair usage on media as well as problems with accounts.

    9 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Other  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  2. When browsing Twitch, we should be able to hide streams based on the tags associated with the stream. I'm tired of seeing things I don't want to. Tag filtering takes advantage of technology you've already implemented so it should be an easy lift.

    8 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    2 comments  ·  Other  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  3. Blocking should actually block people like all other social platforms. If I block a user, their stream still shows up in the list if I browse anywhere other than recommended and I can usually still click their streams. Upon researching this, they can also still see me at times too. Blocking seems pointless if you can't truly, fully block someone and have zero visibility between them and you.

    8 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Other  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  4. I am requesting that Twitch allow creators enrolled in the DJ Program to retain clips and VODs from streams clearly designated as non-DJ broadcasts. Many DJs also stream gaming, production tutorials, interviews, and other content unrelated to the program’s licensed music, and disabling these features across an entire channel unnecessarily limits growth and discoverability. A stream-level designation would preserve all DJ Program restrictions while restoring standard clipping and VOD features for verified non-DJ content.

    7 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Other  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  5. Currently, there is a SCP: Containment Breach with 75.2k followers but a much smaller SCP Containment Breach category that people often mistake for the real one (the IGDB page for the non colon one was delisted and wasn't even showing the real game!) It would be better for everyone to remove the fake / duplicate category.

    7 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Other  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  6. I noticed there is no way to turn off the annoying autoplay on the home screen. I assume it was left purposely unaccessable to try and 'promote smaller streamers', but instead it only makes me close the Twitch tab the second I hear the loud and irrelevant stream; I am informing the company as to why I don't use their services at all. Maybe put in the ability to pause autoplay from the homescreen?

    7 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    3 comments  ·  Other  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  7. Let us follow as many games and people we want like YouTube

    7 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Other  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  8. "Search Tags"
    Why are you allowed only one Search Tag instead of multiple tags? It would be better if multiple tags are allowed like how streamers list multiple tags on their platform.

    7 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Other  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  9. A lot of us have seen the recent news about Twitch forcibly making everyone opt in to generative AI scraping on their platform. Twitch, if you don’t roll back this change, you will lose thousands of users (including me!) One of your spokesmen even said “If we made people opt in [to using AI] no one would opt in” (paraphrasing here obviously). Did you ever consider WHY no one would want to opt in to this?

    Reconsider these plans. And while you’re at it, terminate ALL generative AI features and content on your platform!

    6 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Other  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  10. When the streams are "stream together", is it technically possible to have an option so that when you create a clip on one of the channels, it includes all the "POVs" of the other streams at that exact moment.
    Whether in the same "clip" or a separate "clip" but visible together on a new page/feature?

    6 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Other  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  11. Can you guys make a "favorite games" or "Followed games" type thing where if you follow a game you get notified that there are drops going on for that game? or at least put [Drops] before or after the game name on the browse page? Something to indicate there are drops going on for that game without having to click on it or be in the games discord keeping up with their announcements...?

    6 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Other  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  12. A button to mute or lower the volume of music.

    It would work that a streamer can connect theirs twitch account with a music platform account like Spotify
    Then in a stream if the streamer has music on there would be a button to change it's volume!

    It would really help people that either dislike the music the streamer listens to, or they are sensitive to that type of music, or that they just rather to listen to their own music.
    There's a couple of streamers I would watch, but I don't purely because of the music!

    6 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Other  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  13. Please revert the new update.

    PfP, name, stream title, category, tags, viewcount and timer belong below the stream.
    If you don't want to, at least give the user more customization options.

    Ty

    6 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Other  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  14. Summary: The new UI is a step backward, highly disliked by both streamers and viewers alike because it un-centers the video capture causing you to have to scroll to properly see the video on the page, it squishes the stream titles so you can't even see the full title anymore and if a streamer has tags it just takes up more space making things messy and un centered. Please take the new UI down immediately and revert back to the normal interface or at least make it optional.

    • It breaks up the "text data blocks" (used to be video-text, now…

    6 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Other  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  15. I'm only able to auto-renew subscriptions with money, It would be nice if I could auto-renew prime subscriptions as well.

    6 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Other  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  16. I loathe wasted space for notifications on things that I couldn't care less about. Stories are the personification of this idea. Why did you put stories ABOVE Followed Channels? You're attempting to tell us that you think we want this first-and-most. We don't. We came to get the content we want and Stories are just a big, fat waste of empty space that's infuriating to look at and think "there's no way to say stop trying to push stories to me". F-

    6 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Other  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  17. I use the video space much more than live, and my default page is "continue watching". I simply want to be able to remove videos from the ones shown that I no longer want to watch.

    6 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Other  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  18. Can you please add the ability for users to categorize their follow list!

    Currently we can only sort by recommended or high view count. I would be better if users could customize streamers they follow into groups.

    i follow many streamers as a social media manager. i would like to sort my viewers by grouping them into a category that i can name

    example monster hunter streamers, my filipino streamers into one category, valorant in another on my followers list.

    5 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Other  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  19. I use the Drops & Rewards page to see if my games currently have drops. However I sometimes can't remember if I've gotten a drop or not. Could you add an indicator (icon or something), maybe next to the game name so we can see it at a glance, to show if we've already gotten the drops from that campaign?

    5 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Other  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  20. (nobody): "..."
    (Twitch): "oh you want a new interface for no reason right??"

    How about y'all actually listen to feedback and do maybe ONE thing users actually ask for, instead of literally having a bot suggest nonsense changes that do absolutely nothing to improve service. This is 100% you making cheap, easy changes so that you can claim to be actively working on the site for investors. Just a shred of decency and sincerity would be so nice to see for once PLEASE.

    5 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Other  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  • Don't see your idea?