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Customer Experience

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Customer Experience

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154 results found

  1. Why not create a points store like Steam's, with profile customization, animated profiles, custom profile previews, and emote packs?

    The Steam community seems to have a lot of fun with the points store, where they can buy and showcase artwork from their favorite games on their private profiles. I think this could be a great way for Twitch to improve monetization, such as increasing Gift subs by hosting an event with 2x more points to spend on exclusive customizables for a limited time. This would increase community engagement with certain types of in-app purchases, as users would receive a global…

    3 votes

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  2. I propose there should be a Twitch Men Mental Health Guild / Twitch Mens Mental Health Guild / Twitch Men's Mental Health Guild as Men's Mental Health is overlooked and should be recognized on platforms like Twitch. A Men Guild / Mens Guild / Men's Guild in that regard would be helpful for all men, as men are underrepresented in mental health. A twitch male streamer / male streamers in general should be given a safe space to discuss male vulnerability.

    3 votes

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  3. lol stop banning creators for out of context clips - hasan wasnt calling for violence and its not outside of your terms of service and its ******** to cave to these ******* bad faith mass reports

    3 votes

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  4. I usually watch streamers because I enjoy that streamer and not because of any particular in-game rewards. Sometimes they will play a game that I would otherwise not care about and that game is offering Drops, which means that every so often, I get a notification about these Drops. I will never use them and have no interest in them. However, there does not seem to be a way to disable Drops solely as a viewer without also disabling them as a streamer. That is, the one option to disable Drops disables them as a creator AND as a viewer,…

    3 votes

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  5. Allow users to hide specific categories. For example I dislike slots category and I want to hide it from my interface!

    3 votes

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  6. It would be very useful to have a dedicated page where all the categories a user follows are combined (preferred option).
    Alternatively, there could be a specific filter in "https://www.twitch.tv/directory/all".

    Currently, if I want to see a stream from one of my 20 followed categories (but not a specific one), the only way to do this is to click on one in "https://www.twitch.tv/directory/following/games", then another, and so on... 20 times.
    It's not user-friendly, especially when categories are small and often have no streams available at the moment.

    // Originaly posted in the wrong forum (https://twitch.uservoice.com/forums/933812-safety/suggestions/49264427-page-where-followed-categories-are-combined…

    3 votes

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  7. I use Twitch on my tablet multiple times a day, and the new Interface has made navigating the starting page much less smooth and more clunky.
    My usual startpage in Twitch is the tab with channels that I follow, and it was always convenient to just open twitch and immediately see all the channels I'm following that are currently live.

    But since the update, Twitch will instead load a random stream from those right away. I first have to navigate back to the "following" tab, and then also disable the popup on the left that shows a list with live…

    3 votes

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  8. To give some background, I was looking through the Account Management forum and noticed at least two idea postings that, to my knowledge, have already been implemented (or partially implemented) on Twitch.tv but haven't been marked as solved or removed from the forum. Specifically, both ideas suggested removal of the mandate requiring usage of the Authy authenticator app when setting up 2FA. These appear to be out-of-date ideas because I myself in 2024 have 2FA turned ON using a competing authenticator app (i.e. not Authy).

    https://twitch.uservoice.com/forums/310228-account-management/suggestions/12287061-open-standard-2fa-with-qr-codes

    https://twitch.uservoice.com/forums/310228-account-management/suggestions/34831714-provide-backup-codes-for-2fa

    I found it strange that these were not marked as resolved or cleared…

    3 votes

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  9. sack everybody and replace with rational intelligent ppl

    3 votes

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  10. These price increases are getting out of hand.
    People are going to turn away from twitch, I have heard a few streamers already talk about moving to different platforms.
    People ARE going to stop subscribing with the latest price increase and I don’t blame them.
    It’s all well and good putting the discounts on for subbing multiple months in advance but not all viewers have that as an option.
    With these latest increases coming in, less people will sub to their favourite streamers, those that stream for a living will get hit and move platforms, twitch is going to lose…

    3 votes

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  11. Browse By Category 100% NEEDS and should default to Alphabetical sorting.

    3 votes

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  12. Currently on twitch you can click into a stream that is not live content. As this is the entire point of the website, this is undermining the site. What effect does this have:
    - bigger channels deflect views from smaller channels preventing the emergence of new major streamers: the life blood of this platform.
    - low effort channels surpass high effort channels that are always live. Particularly problematic are sexual streams on constant loops.
    - There are already vod services for watching missed content
    - Long term user disengagement will occur in the categories where this is most apparent
    -…

    3 votes

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  13. Be able to follow a channel and then set it up so that the Live section of the Following page only shows that channel if they are streaming selected games and/or categories. For example, only show boxbox if playing TFT.

    3 votes

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  14. The NES community would like an NES category to stream to and find streams to view for discoverability (similar to Retro). The Retro category has too far of a reach in content. Here's a 3x4 cover image that can be used, related to the large Best of NES community, although this is unimportant. (https://ibb.co/c1qsxKS) (https://discord.com/invite/gycdSQ2hPs)

    3 votes

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  15. In light of the hideous change to the Twitch policy please allow users to customise preferences to auto-filter out all known channels who can now also stream video highlighting their "breasts, buttocks or pelvic region" or failing that allow Channels to be blocked more easily with a single click when Browsing categories.

    3 votes

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  16. Ana the Twitch Admin shut down my suggestion with a response that did not address it, and in doing so proved exactly why it's totally wrong that users cannot report Admin accounts or Admin posts, or reply to Admins that have replied to us with bad information.

    We should always have the option to report Administrator posts. Administrators are people and they are fallible and the software should never, ever, ever assume an admin, mod, or employee is beyond reproach. Frankly that attitude is a big part of why Twitch support is so bad.

    In my experience the majority of…

    3 votes

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  17. The Customer Experience subsection of the UserVoice forum has some of the clearest consensus about ideas that Twitch needs to implement to make Twitch better and...tumbleweeds. There are no admins responding to posts with 100+ upvotes, no desire to actually improve the customer experience. Shame on Twitch.

    3 votes

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  18. As of this very moment when you go to the New World game section on Twitch, the top 3 livestreams aren't even livestreams. They're vod streams. That isn't what I'm on Twitch for. If I wanted to watch vods of these people, I make a conscious effort to do so and go to their channel and click on a vod of theirs. When I'm browsing the live section it's because I want to see live content. It isn't only annoying and deceptive towards the customer, but it's also unfair towards the livestreamers who are actually live at that very moment.

    …

    3 votes

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  19. There's a Korean translation error on the Twitch Uservoice webpage's comment section's date. There is always one extra "월" e.g. "1월월" instead of 1월.

    And when I were to submit a feedback via Twitch Help inquiry webpage, there were a few things that could be improved.
    1. If I choose Submit Feedback as a category/subcategory it automatically redirects me to this uservoice page. That kinda simple typo/translation error doesn't need any discussion, which is the main role of Uservoice; it just needs fixing. Twitch Help definitely needs a space to accept simlple feedback from users.
    2. And redirecting the page…

    3 votes

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  20. Lots of spam comments in uservoice as of late I have reported, some with links that could damage people's computers if clicked on. More needs to be done to insure that safety of users with regards to this.

    3 votes

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