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Customer Experience

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Customer Experience

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154 results found

  1. 7 votes

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  2. Add back the ability to see follow age, this has the chance to further harassment in small channels with low mod counts, before, regular viewers had the ability to see how long a person had been following and was able to inform if they weren’t following or had been following for such a short time that their behavior seemed suspicious such as trolling or botting, without this ability it makes smaller channels more unsafe

    6 votes

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  3. When i watch channels now, i get a message that i no longer have a badge for giving x amounts of gifted subs. Then it keeps pestering me about "just give one more and youll get your badge back".
    This i do not like, and will stop gifting any subs. Remove the badge, ok. Remove it and pester me for more gifts to get it back is just...
    I did not find a relevant place for this feedback so i put it here.

    6 votes

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    2 comments  ·  UserVoice  ·  Admin →
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  4. I honestly don't like the recap last year (2023) since you cannot see the numbers of messages sent, emotes sent, hours watched, bits cheered, channel points earned and months subscribed for my top 5 most watched streamers last year, unlike on the 2022 recap (which I really liked from all of my yearly recaps so far) on which you can see all of them! Bring those numbers or information back for this year's recap especially that I really like my top 2 most watched streamers for this year 2024! Thanks in advanced! I just want to say 2022 was my…

    6 votes

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  5. When viewing the following page you will see a recommend channels row. Unlick the main page you cannot select not interested from here. The same recommendations are not present on the main page so you end up with stuff you would rather not see

    6 votes

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    1 comment  ·  UserVoice  ·  Admin →
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  6. Uservoice would be a good idea, except it's obviously only here to ignore users and do nothing while making us feel like we're involved. Uservoice/fan feedback/etc. are always wastelands setup by huge heartless corporations to deceive their userbase. Would love for you to prove me wrong. Hope someone at twitch is reading these and making these ideas hit the ground!

    6 votes

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    0 comments  ·  UserVoice  ·  Admin →
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  7. Admins often close bug reports of issues people are having without addressing and fixing the problem first. There needs to be a way to report this and reopen tickets that shouldn't be closed in the first place.

    6 votes

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    2 comments  ·  UserVoice  ·  Admin →
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    Twitch responded

    Hey there, 

    I just wanted to give some context on this. We tend to close bug reports or reports of issues if there has not been any activity on the post for more than a year. If you are still experiencing a bug you are welcome to open a new thread so others can give their feedback as well. 

  8. No one cares about this feature. You wonder why you're losing money? It's because you keep implementing things no one asked for. No viewer has ever wanted this. ‘Psst! New stories you haven't explored yet’—seriously? I'd rather do just about anything else than watch a Twitch "story". No one on God's green earth has ever gone "let me go on Twitch to watch a story from my favorite streamer". Please focus on improving the core experience instead of adding unnecessary features.

    5 votes

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    0 comments  ·  UserVoice  ·  Admin →
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  9. Poor user experience
    Please fix the issue that allows raids to blocked Streamers.

    I have blocked several streamers who annoy me and ruin my mood just by seeing them.

    I find it very troubling to be forced to see these people because if another streamer raids these blocked streamers, Twitch's "block" rule doesn't work, and I end up in their stream.

    I find it very distressing as it worsens my day. Please fix this so that raids to blocked Twitchers are not allowed.

    5 votes

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    0 comments  ·  UserVoice  ·  Admin →
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  10. A barra de titulo e numero de viewers da live junto com a foto user profile no top da stream (live) ficou horrivel, se possivel queria uma forma de desabilitar essa nova versao para o meu usuario

    5 votes

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    0 comments  ·  UserVoice  ·  Admin →
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  11. First of all, it took me 30 minutes of incredibly frustrating searching and clicking to find this page. Suboptimal, to say the least.

    I would like to be able to manually sort the order of my followed channels as they appear on the left sidebar, rather than having to rely on viewer count or your ridiculously inept "recommended for you" option. At anything more than a couple of dozen followed channels, discovering if a specific one is live can be almost as frustrating as trying to provide feedback. Only having the "top" five options listed often means multiple clicks of…

    5 votes

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    1 comment  ·  UserVoice  ·  Admin →
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  12. This is just my suggestion and I'm not being rude here, and I'm just being honest especially I only watch a few streamers on Twitch (around 1 to 3 only - cannot mention them here for my privacy and especially on the unpopular opinion) and I don't like a lot of streamers especially as an INFJ and a misanthrope and I don't follow those nonsense trends like TikTok and the VTuber trends so I don't watch VTubers as well, especially that I already blocked 100 pages (10 streamers per one page, so that's 1000 something streamers already)... Please increase the…

    5 votes

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    2 comments  ·  UserVoice  ·  Admin →
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  13. As a moderator I get a lot of freedom regarding the layout of video and chat. One of the greatest features is the ability to lock chat below the stream video, instead of beside it.
    As a regular viewer you can switch to theatre mode to get chat to move below. But sadly this is only done if you squeeze your window to be narrow enough, or zoom in a bunch. This may look ok on a 1080p monitor, but at larger screens sizes like 4k it is utterly useless.
    Please just add a toggle to switch chat between beside/below…

    5 votes

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    0 comments  ·  UserVoice  ·  Admin →
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  14. It would be great to also give a monthly balance (reward) for Turbo subscribers. Especially with the new bits Power-Ups. this will make Turbo more attractive and gives a balance of bits to use and support streamers even more.

    5 votes

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  15. Until a couple weeks ago we where able to use twitch on Opera GX, what i loved to use due it was not that heavy for my PC while streaming but now a days we are not able to use it anymore due it is not suportted anymore.

    as you may guess my idea is to RE-add it as its in my opinion one of the better browsers and also user friendly at least more then chrome or the other browsers listed

    5 votes

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    0 comments  ·  UserVoice  ·  Admin →
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  16. I'm not sure if the problem is on my side, or if my IP got somehow banned, but I can't connect to twitch.uservoice.com without using a proxy.

    Right now I'm writing this ticket from a proxy IP 186.121.206.241 (Bolivia), and it works fine. But when I try to open twitch.uservoice.com without a proxy from my main IP 95.27.129.58 (Russia), I get a "ERRCONNECTIONTIMED_OUT" error in Chrome and "The connection has timed out" in Firefox.

    I should note that uservoice.com opens fine, and twitch.tv opens fine as well - only twitch.uservoice.com is not working.

    I would appreciate if someone…

    5 votes

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    1 comment  ·  UserVoice  ·  Admin →
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  17. Essentially when I sort the main directory and game pages by number of viewers it swaps back to the algorithmic sorting. I have it set this way for a reason and it has become very frustrating to have to keep changing it as I visit twitch often. I'm not asking the default be changed globally, just when we decide how we want it sorted it stays that way unless we change it.

    4 votes

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    1 comment  ·  UserVoice  ·  Admin →
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  18. It’s a pretty simple idea actually if somebody is blatantly racist ban them from the platform. It’s literally not that hard.

    4 votes

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    0 comments  ·  UserVoice  ·  Admin →
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  19. Viewers should be able to filter out streamers who are using vtuber models. While being a vtuber is becoming very popular on twitch, not everyone wants to watch vtube streams. Those who are streaming as a vtuber should have to check a box when going live confirming that they are using a vtuber model and then viewers can "hide all" vtuber streams. It shouldn't be as difficult as it is to find an actual human on Twitch. This can also provide an option to show only vtuber streams for the people who want that.

    4 votes

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    0 comments  ·  UserVoice  ·  Admin →
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  20. no reason to clutter up the drops inventory with with drops that are not available

    https://i.imgur.com/Y8KjEUI.png

    4 votes

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    1 comment  ·  UserVoice  ·  Admin →
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