52 results found
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Publish dates on Blog articles! Publish dates on articles so people know whether the article is up to date. That is WILD that you don't publish the dates. Turn it on. Stop hiding it.
Example: https://help.twitch.tv/s/article/multiple-encodes?language=en_US
4 votes -
contacted twitch multiple times for help with problem that mods and channel owner can't help actually help someone when they contact twitch support
4 votes -
Needed help and kept being returned with articles I needed help asking a question and when attempting to find the category for it to be placed under other for broadcasting issues there is no category for what is related to my question. I'm only given articles for other issues not dealing with my questions as well as not able to email support in the help center doesn't alway work when the issue isn't there.
4 votes -
4 votes
What do you mean by re-direction? Please let us know how we could improve this. Our support team is directly available via the Contact Support link when browsing the Help Portal. Thank you!
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Hire an actual support staff How about fixing your help page so that when someone is trying to submit a ticket for an issue that you don't have options for in the drop down menus they can do so without being forced to select from the drop down which then takes them out of the ticket page and to some bs help page for that topic. Bogus nonexistent support.
4 votes -
Respond to people who received fake donations Respond to people who have their payment threshold "On hold", there are many people who need help with this, we just need to know if we will receive the money or if Twitch can do something removing the money. It's frustrating to see the same email from twitch support solving nothing.
4 votes -
Lots of advice but no actual suggestions on how to set certain things up on you channel More in depth info on how to get to affiliate status/partner status, ways to accomplish that
4 votes -
Provide Watch History Info Can't tell you how many times I've wished I could find a streamer I just lost bc they are playing some other game and rarely play whatever I found them on. Watch history would be incredibly helpful even with some basic functionality.
But if it's implemented like this website or the new Twitch mobile update then don't bother xD
3 votes -
Changing pop up message on some streams for "claiming your sub" Notice in the middle of some streamers live stream, when my cursor hovers in the middle, a pop up comes up that says, " CLAIM your sub". This happened to me previously on another streamers page and thought someone gave me a sub and i was CLAIMING it. It wasn't. If you click it, it immediately uses your PRIME sub for that streamer. That is very misleading. I was checking out a streamer and thought someone in chat, like many do, gave me a sub. If someone is new on twitch or not on much or hasn't seen it, they…
3 votes -
Clarification in Channel-Specific Ban Article (for user safety) I respect a channels right to ban users from their chat for any reason, without explanation.
I am just looking for some clarification in the community guidelines or documentation for what a channel can demand from a banned user to facilitate the ban being removed.
I have seen some channels direct users to their discord or other off-site resource which can be fine in most cases.
I have seen channels require essays or some other assignment which I have seen be a positive experience that builds communities.
I have also seen a few instances of the channel demanding a sum…
3 votes -
upgrade your contact page I wanted to contact you to ask why do I see the schedule on all channels only from 9 to 14 and not all the 24 hours of the day and I couldn't contact you because your contact page is useless
3 votesPlease provide constructive feedback about how the contact page could be more helpful. Thanks.
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Typo on Help Portal Guys you made a typo here:
https://help.twitch.tv/s/article/Managing-Roles-for-your-Channel?language=en_USit says: "o manage your Roles" instead of "To mangage your Roles"
3 votes -
Update the Twitch Chat Badges Guide https://help.twitch.tv/s/article/twitch-chat-badges-guide
This help article needs an update to reflect:
- New gift badges
- Bit Badges over 1M (yes they exist)3 votes -
please provide instructions on how to perform a traceroute to twitch on linux systems please provide instructions on how to perform a traceroute to twitch on linux systems
3 votes -
Mobile When I follow someone on twitch on mobile, my phone freezes, and there’s no way to turn off captions. Also when scrolling through emotes it constantly shakes making it difficult to pick emotes. If possible can you please fix these issues.
2 votes -
Broken Link to Legal Page DJ Program FAQ (https://help.twitch.tv/s/article/dj-program-faq?language=en_US) contains a broken link in the "Do Not Play Pre-Release or Unreleased Music" section. The "Music Guidelines" link points to https://www.twitch.tv/p/en/legal/community-guidelines/music which comes up as 404 - Page Not Found.
2 votes -
Uncloseable Pop-up telling me "You're not live yet. Start your stream then come back to co-stream" I was watching a stream that had 2 co-streamers, and a semi-transparent black pop up covered the top left of my stream saying "You're not live yet. Start your stream, then come back to Co-Stream. Learn More".
There is no button to remove this overlay, and clicking learn more also doesn't remove it. Refreshing also doesn't remove it. It's ridiculous to ever have any element cover a stream. I'm trying to watch an esports tournament and can't see a bunch of important info due to this, and even if I wasn't this is an unacceptable design.
2 votes -
ISSUE with the Contact Us Form. My Idea: Someone should fix this issue. There is an issue with the Contact Us form. The form gives a list of your transactions so that you can select the relevant option. However, if you do not select one, the form will not submit and it gives a warning: Select the relevant transaction OR INDICATE THAT IT IS NOT IN THE LIST. The issue is that the form does not have any way to make that indication.
2 votes -
Extend recaptcha timeout Extend the timeout on the recaptcha on the support contact form. I had to check the box again at least 5 times while trying to type my message (the recaptcha kept stealing focus while I was typing).
2 votes -
Typos for some hype train emotes on Twitch website On https://help.twitch.tv/s/article/hype-train-guide#emotesntitles
Level 2: Henlo should be HenloThere, Level 3: Rawk should be RawkOut, Level 4: Behold should be BeholdThis
2 votes
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