Respond to people who received fake donations
Respond to people who have their payment threshold "On hold", there are many people who need help with this, we just need to know if we will receive the money or if Twitch can do something removing the money. It's frustrating to see the same email from twitch support solving nothing.
ElBifros
shared this idea
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linkairis
commented
Hi everyone,
I understand how frustrating it must be to deal with fake donations and payment thresholds being "On hold." These issues can be very concerning, especially when it affects your income and the support you've received from your community.
First, regarding fake donations: Twitch is aware of this issue and is working on solutions to prevent it from happening. If you’ve received fake donations with money from services like in this review https://www.linkedin.com/pulse/get-2000-fast-when-youre-pinch-best-10-creative-ways-ashly-flowers-7yrve , the best course of action is to report them immediately to Twitch support. Provide as much detail as possible, including usernames, amounts, and any other relevant information. While the process can be slow, keeping detailed records can help expedite the resolution.
As for payment thresholds being "On hold," it’s important to check if there are any specific reasons for the hold. Sometimes, this can be due to verification issues, discrepancies in account information, or other compliance-related matters. Make sure all your account details are up to date and verified.
I agree that receiving repetitive responses from support can be very discouraging. It might help to follow up with support and clearly outline the steps you’ve already taken and ask for a more specific update on your case. Sometimes escalating the issue or asking to speak with a higher-level representative can also make a difference.
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ElBifros
commented
Respond to people who have their payment threshold "On hold", there are many people who need help with this, we just need to know if we will receive the money or if Twitch can do something removing the money. It's frustrating to see the same email from twitch support solving nothing.
(ES)
Responder a las personas que tienen su umbral de pago "En espera". Hay demasiada gente que necesita ayuda en este tema, solo necesitamos saber si twitch nos dará el dinero, o si puede hacer algo removiéndolo, peus creo que la mayoría de aquí fuimos victimas. Es frustrante ver el mismo email con la misma respuesta del equipo de soporte resolviendo nada.