Show viewers everything a channel owner or moderator can see about them in chat
In light of features like shared ban info https://safety.twitch.tv/s/article/Safer-Together-Making-Twitch-Safer-with-Shared-Ban-Info , the suspicious user controls https://help.twitch.tv/s/article/suspicious-user-controls and users getting marked as suspicious (but not unmarked) as soon as a channel they are banned from raids another, I would like to request that you be more transparent about the effects of this terrible and poorly implemented "feature".
When I saw the announcement about it at TwitchCon EU 2022 in Amsterdam last year, it was already immediately obvious to me, that these features, intended to curtail harassment, are more than likely a poor aid, and much more likely to be abused as a vehicle for harassment instead.
Streamers on Twitch and their moderators, by and large, are not professional, and generally unable to recognize the difference between having a disagreement and harassment. This is made worse, when you consider that moderators are mostly chosen for their presence in the chat, which results in a significant majority of moderators being the type of person who is never busy, because they can't work due to a disability or mental illness. This leads to overaggressive ban behavior in certain channels. Banning viewers for "entertainment" as a practical joke (which might end up leaving you marked suspicious or restricted because the ban was so short, the task to unmark from unbanning completes before the task to mark from the ban), and a whole host of other unprofessional behaviors.
These "anti-harassment" features, as you call them, are wholly incompatible with the notion of "the channel owner is free to ban whoever they want, whenever they want" as well. Since now doing so, is likely to mark the banned user as "suspicious" in other channels over what can be something as simple and insignificant as personal differences. But the tools you provided are advertised as a anti-harassment tool. The impression of any channel owner or moderator who is faced with a "suspicious user" will be that this user is suspicious first and foremost, and they will not be lead to the thought of "innocent until proven guilty", but more often go as far as "this user is suspicious, it must be for a reasons, let's ban them just to be safe". It should hopefully be obvious what the future entails: There are now two channels this user is banned from, given time and more raids from these channels to other channels, the effects will amplify. Being on your best behavior, like your FAQ on these features suggests does not help. In fact, often enough, you will not even be given the chance. If there are people who are harassing you using these tools, they will even use phrases like "check the ban count" or "check where this user is banned in the mod view" to support their false claim of the user they are harassing to be abusive, in hopes that the user gets banned from a channel and the problem further amplified.
Since these details are only shown to moderators if they manually look at the viewer card or if you send a chat message in the channel, and a viewer may have reasonable interest in not calling this kind of attention to themselves, please provide a small alert, similar to the alert that shows when a channel is in follower or subscriber only chat mode, that shows the viewer this information before they try to talk in the channel. Viewers may also want to avoid to use bits, channel subscriptions (even if they only do so anonymously) and channel point redemptions, or even just watch the channel they are marked as suspicious or restricted from chatting in, because they do not want to render financial support to those who present as hostile against them or who emotionally support or side with their abusers and harassers.
Thank you so much.
🤔 why is this entry not showing on my UserVoice profile page anymore? Odd...