Add a Moderator Complaint form to report bad faith Channel Mods
There should be an option on Twitch to report moderators that are going on power trips and abusing their power. There are some viewers on Twitch who are getting wrongfully and unfairly banned from chats, or are getting sent derogatory messages from a moderator after sending an unban request. If a mod abuses their status as a moderator, then there should be some sort of form that allows viewers who have been unfairly banned and even been picked on by certain mods to send a complaint to have the specific mod in question investigated, even if they don't actually know who banned them. I was banned a long time ago from a chat and after sending an unban request stating that I have changed, a mod said I was 'dictating what they should do', and that the decision is final. That is completely out of the line for a mod to say and I was nice to them the entire time but then they backstab me and treat me with disrespect. There should be an option to report mods that do this kind of derogatory behavior through a Twitch request form where you can report a mod guidelines violation. Seriously, there needs to be some sort of form to report moderators that deny unban requests with out of line and derogatory responses or unfairly ban innocent viewers for completely idiotic, barbaric, and dumb reasons, or even for no reason at all. Coming from a user who was sent a degrading message from a mod about my unban request being denied, this is a feature that definitely needs to be added to the site immediately. I mean, come on. Reddit has one, so why can't Twitch?
Oh, my god. This has happened to me...a lot!!! Many VTubers have mods that don't even give me a second chance. Just warnings and that's it! Recently, I've been banned from from a VTuber chat on Twitch because of too many pet names. Glwd already gave me a warning and I thought I complied, but the night after that, which I got banned, they didn't even tell me WHERE I slipped because it happened when my back was turned. The don't even give ya a heads up saying that you are doing it again and they just exaggerate about multiple viewers feeling uncomfortable. It gets worse, I was only whispering to some of the regulars what happened, but then one of her mods, just ambushed me and yelled at me, saying that I was not sorry and I ALREADY "had my second chance and blew it" when he should know it was NOT true!
Another time this happened was a while back, when a certain mod was pestering me because of a mistake I made on one of the chats she moderates. Because of that, I was banned from several chats before I could even introduce myself. You know how much preemptive bans hurt? A lot! Mods need to be more understanding. If not, then they need to learn the hard way.
This needs a lot more votes. Ill start this by saying that Trust just shouldn't coming with a price tag. These mods come in teams and sell trust to streamers for moderation status in their Discords and Twitch channels, get streamers to relinquish all their rules, tell them they dont have to apply them and to just put blind faith on these people to control the discourse.
Streamers PAY these people which I just can't fathom. This means, no set standards/protocol to abide by other than their own on top of the Discord ToS. This means, if a person simply doesn't like you, and they become a mod, they can perform some mental gymnastics to terminate your presence on that server. Some act like they're the only ones in the channel, and if this were IRC, founding channel ops would've reprimanded them for actions like this.
They get pretty simplord and flagrant toward users, and ruin the Twitch experience for personal reasons outside of Twitch/Discord ToS. I'm not going to name names, but they'll take things out of context just to take unnecessary actions toward users.
These servers that have no rules, it takes a special kind of stupid to think that members are not walking on eggshells. Over 3/4 of the server hardly say a word, feeling like they're not part of any conversation, and only the "royalty" of that server have anything to say at all. That or they're ignored. Its clique mentality. Thats just my observation. Then, have the nerve to say "good vibes only". Ya sure. Real good vibes people >_> smmfh
Toxic positivity left and right, which is a real psychological term.
They shame you for being real and honest. None of this is good for engagement.
Simply, dont pay these people. At all. Create your own server rules in accordance with the platform ToS. Set your own standards and only rely on people that you have close relationships with IRL to moderate in tandem with them, because these little moderation "teams" that manipulate large streamers to idiotically pay them out of convenience are getting out of line.
That is what I'm saying!!!! I've had serious beef with a certain mod who literally banned me for sarcasm and asking legitimate questions. I also tagged his little pansy soft self a few times and oh boy he didn't like that. A real L bozo who was trying to prove his big boy status and white knight for his streamer queen if you get my drift. I totally agree with you tho this **** should not be allowed to continue and personally I think a report submission system like you said would be good or perhaps be able to just vote a mod out if multiple people on the channel including the mods are getting sick of him.