Transparency and consistency with penalties, as well as an open source of communication
Over a year ago at Twitchcon 2019, twitch discussed and spoke about how when people are suspended or banned, that they would put in methods, procedures and other resources so that if someone did indeed get suspended from twitch, then they would be informed of their misdoings that led to them being punished.
Its been over a year, and while we are living in the 'rona era, that still doesn't excused that even before it existed, there was barely any signs that any of these were put into place. The only thing we got was a council that had controversy around it regarding its use of power.
There has also been issues regarding the consistency of these punishments, and without naming names, are blatant double standards which can question the validity of what is or isn't bannable. And finally, we don't have any communication for appeals other than twitter accounts. While most creators do have one, they shouldn't have to make one to try and get any communication.
My simple question is this. Will there actually be any changes in the coming future regarding transparency and consistency of penalties, or an open communication with twitch to discuss said penalties? And if there is, what is actually being done to help?
Hunkratti
shared this idea
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TheDagda91
commented
Twitch Doesn't Believe in the Equal Rights to Free Speech There's Only 2 Genders Male and Female, Twitch will Ban Anyone Who Opposes Them Stake a Stand Sue Twitch for the Right of Free Speech 4 All
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AbyssalTenacity
commented
They should at least have a dedicated official email for bans/suspensions, state the reason for it, then leave contact info/steps for further info/appeal.
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Notrance
commented
My idea is for Twitch to respect the length of the suspension they impose on the user. I don't know if I'm the only one to experience this, but informing a user via email about a 24-hour account suspension and then keeping that account suspended for 72 hours is a frivolous treatment of users. Sending information via e-mail about the duration of the suspension and then not complying with it is lying to the creators/users. I recommend that Twitch should be able to deal with such a situation and introduce compensation for this kind of disinformation.
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Hunkratti
commented
Over a year ago at Twitchcon 2019, twitch discussed and spoke about how when people are suspended or banned, that they would put in methods, procedures and other resources so that if someone did indeed get suspended from twitch, then they would be informed of their misdoings that led to them being punished.
Its been over a year, and while we are living in the 'rona era, that still doesn't excused that even before it existed, there was barely any signs that any of these were put into place. The only thing we got was a council that had controversy around it regarding its use of power.
There has also been issues regarding the consistency of these punishments, and without naming names, are blatant double standards which can question the validity of what is or isn't bannable. And finally, we don't have any communication for appeals other than twitter accounts. While most creators do have one, they shouldn't have to make one to try and get any communication.
My simple question is this. Will there actually be any changes in the coming future regarding transparency and consistency of penalties, or an open communication with twitch to discuss said penalties? And if there is, what is actually being done to help?