Alerts: Viewer Interactivity Custom Sub Settings Broken for going on 7 months now
Unfortunately since I can't find a way to submit a ticket and everything leads me back to this page from the alerts page for getting help, I'm just going to post it here I guess.
The Viewer Interactivity that allows subscribers to choose their image and sound is a really cool idea, but I haven't been able to update or make changes to mine since September of 2023. I still have Sub-tember/Early Halloween options set that I can't replace and on top of that, for whatever reason, all of my viewers tell me that it doesn't allow them to choose a sound, only an image, causing the Subscription to make no sound at all and often get missed if I'm mid-game.
I've tried refreshing on different Web Browsers such as Chrome, Firefox, and Opera GX
I've tried changing them one at a time to ensure its not some issue with the webpage timing out.
No matter what I do after I change them and then save, when I refresh the page they are back to what they were. I can't even disable them! I've waited patiently since its a new system but at this point if it's not fixed soon I'll just have to leave Twitch Alerts behind no matter how much I love it because its doing my audience more harm than good.