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Creator Dashboard

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  1. Hello, my viewer count always shows 1 maybe 2 viewers, however you can clearly see multiple accounts in chat watching. So not including viewers that don't have accounts, why is my stream showing only 1 viewer?

    1,993 votes

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    416 comments  ·  Bugs  ·  Flag idea as inappropriate…  ·  Admin →

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    Hey everyone! Just wanted to pop on here to give some clarification. 

    Your Viewer Count reflects the total number of people watching your live broadcast, whether or not they have logged into a Twitch account. Your total Users in Chat reflects the number of logged-in Twitch accounts that are connected to your chat. In some instances, an account can be connected to your chat without watching your live broadcast - like chat bots, users in chat-only mode, or users in pop-out chat mode - which would then create a difference in your total number of Users in Chat and your Viewer Count. You can learn more about your Viewer Count and Users in Chat in this help article.

    Thank you as always for the feedback!

  2. What completes this? I've explored every inch of the new dashboard multiple times in the hopes of unlocking this achievement, and it still shows I haven't unlocked it. is there a way to show what you have or have not done in order to show progress on this achievement? Might be nice to have some sort of list or explanation as to what you've gotta do...

    271 votes

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    16 comments  ·  Achievements  ·  Flag idea as inappropriate…  ·  Admin →

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    Closed  ·  AdminAna (Admin, Twitch) responded

    Hey,


    Sorry we missed this earlier, but looks like there was a bug related to a previous experiment which made getting this achievement difficult. You should now be able to unlock it by visiting your stream manager dashboard, but if you are having issues, please reach out to our team at help.twitch.tv to investigate.

  3. I have completed everything for Affiliate and not marking it as complete. I have streamed 7 days for longer than 2 hours and still showing 6 of 7. Would like assistance.

    139 votes

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    30 comments  ·  Achievements  ·  Flag idea as inappropriate…  ·  Admin →

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    Closed  ·  AdminAna (Admin, Twitch) responded

    Hi there,


    It can take up to 48 hours for Channel Analytics data to sync with the Achievements dashboard, so there may be a delay with the achievement completing. If you have further problems with it, please reach out to our team at help.twitch.tv. Thanks!

  4. "Explore your dashboard" is not updated for me

    72 votes

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    12 comments  ·  Achievements  ·  Flag idea as inappropriate…  ·  Admin →

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    Closed  ·  AdminAna (Admin, Twitch) responded

    Hello,


    Sorry for the time it took to review this. It looks like there was a bug related to an experiment which made getting these achievements difficult. You should be able to unlock the "Explore your dashboard" achievement by visiting your Stream Manager. If you are still having issues, please reach out to our team at help.twitch.tv to investigate.

  5. I tried to run a stream last night with the new Creator Dashboard as my chat interface, but when I went live I noticed Google Chrome was taking up over 50% CPU and around 40% GPU, causing my game to have massive performance issues. When I used Chrome's Task Manager, I found that it was the Creator Dashboard tab taking up the majority of the CPU. As soon as I switched back to the old Twitch Dashboard, my PC's performance improved tremendously.

    Something on the new Creator Dashboard is way too CPU intensive, and I'm not sure which component it…

    67 votes

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    Closed  ·  2 comments  ·  Flag idea as inappropriate…  ·  Admin →

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  6. Step 1 'Continue' button in Affiliate Selection section does not work. I'd like my problem fixed faster.

    İştirak Seçimi bölümünde Basamak 1 'Devam et' butonu çalışmıyor. Maillerime geri dönüş almıyorum.Sorunumun daha hızlı düzeltilmesini isterdim.

    64 votes

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    10 comments  ·  Affiliate/Partner Settings  ·  Flag idea as inappropriate…  ·  Admin →

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  7. Stream achievements regarding average viewers over 30 days does not match the statistics page.

    55 votes

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    Closed  ·  21 comments  ·  Stream Summary  ·  Flag idea as inappropriate…  ·  Admin →

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  8. no aparece mi canal en directo .si lo buscan mis seguidores el canal aparece y desaparece pero yo entro a mi cuenta normal y estoy en directo .q puedo hacer?

    53 votes

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    Closed  ·  9 comments  ·  Bugs  ·  Flag idea as inappropriate…  ·  Admin →

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  9. 39 votes

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    Closed  ·  2 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →

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  10. ¿Donde puedo ver los ingresos acumulados antes de recibir los cobros?

    37 votes

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    1 comment  ·  Affiliate/Partner Settings  ·  Flag idea as inappropriate…  ·  Admin →

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  11. I just want to get verified but not as famous because i'm a Xbox player and the lag is horrible my ping is 200 in Fortnite but when i'm not streaming it's 10

    36 votes

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    Closed  ·  2 comments  ·  Affiliate/Partner Settings  ·  Flag idea as inappropriate…  ·  Admin →

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  12. Yesterday I just did all the "Affiliate program" requeriments, it says on my dashboard that I can start now, but everytime I click on the button I get this screen:

    "sorry. unless you’ve got a time machine, that content is unavailable"

    what is happening?

    29 votes

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    Closed  ·  20 comments  ·  Bugs  ·  Flag idea as inappropriate…  ·  Admin →

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  13. I received a e-mail saying "the payout failed", so i try to follow the e-mail instructions:
    "Please login to your Payout Preferences and edit your details to correct this error.
    If you are a Twitch Affiliate, follow these instructions:
    Head over to the Settings tab of your live dashboard
    Click Change Payout Method
    Correct your payout information"

    But! My dashboard don't have the option Change Payout Method!
    I check with other streamers and they have the option! Why i don't have???

    26 votes

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    Closed  ·  0 comments  ·  Affiliate/Partner Settings  ·  Flag idea as inappropriate…  ·  Admin →

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  14. Not sure if this has been happening all along, but there are errors in the Stream Summary for me. For instance, I streamed from 6:50p - 10:05p tonight, but it tells me my stream went from 6:50-8:55, shorting me over an hour. Also, says I gained only 1 follower tonight, but I gained 4. Is this just a glitch tonight, or has this kind of thing been going on for awhile? If so, it's hard to trust the stats...

    25 votes

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    Closed  ·  19 comments  ·  Bugs  ·  Flag idea as inappropriate…  ·  Admin →

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  15. My channel cannot be found by category,game or even by typing my channel name, It's been 2 weeks since my channel disappears completely to followers even though I'm live my channel cannot be found unless people type my channel URL link, otherwise it banishes until I go offline. Stream is good and live but it disappears from every list on the site.

    24 votes

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    Closed  ·  6 comments  ·  Bugs  ·  Flag idea as inappropriate…  ·  Admin →

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  16. He vinculado mi cuenta de amazon prime a twitch, y no me deja suscribirme gratis a un canal.

    21 votes

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    19 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →

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  17. Twitch says I've made affiliate. I filled out the the tax form thing and still don't have a subscription button? System says my info doesn't match but it does. What now?

    21 votes

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    0 comments  ·  Achievements  ·  Flag idea as inappropriate…  ·  Admin →

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    Closed  ·  AdminAna (Admin, Twitch) responded

    Hey,


    Sorry about the time it took us to review this. For any help with onboarding, please reach out to our team at help.twitch.tv. Your subscription button should be activated as soon as you complete onboarding.

  18. Ayer consegui el afiliado y cuando pongo "empecemos" me aparece este mensaje:
    "Lo sentimos. A no ser que tengas una máquina del tiempo, ese contenido no está disponible."
    Espero ayuda, muchas gracias. De paso si alguien sabe solucionarlo le agradecería.

    19 votes

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    Closed  ·  1 comment  ·  Affiliate/Partner Settings  ·  Flag idea as inappropriate…  ·  Admin →

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  19. Never hide things behind clicks. Having to take an extra step slows things down also means we cant at a glance confirm the stream info is correct or change it on the fly. Clicks equal death when it comes to navigation

    19 votes

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    Closed  ·  DJFLuFFKiNS responded

    There were a few in here, some were addressed in other tickets. Some are being explored in other tickets.

  20. 實況預覽: 這個頁面就是垃圾,一個正常的實況主應該要使用他的直播軟體來看到自己現在並且毫無延遲的畫面來了解自己的狀況,我認為應該要新增一個X把它關掉

    活動摘要: 活動摘要這個頁面也是垃圾,如上所述如果實況主能夠使用第三方軟體來輔助自己的實況,讓自己的實況變的更優質的話,那何嘗不可,這個頁面也應該要有一個X可以關掉。

    快速操作: 設計這個的人應該沒開過實況,如果我要隨時能夠調整自己的廣告時間,我應該要有一個可以拖曳的按鈕,而不是把30/60/90/120/150/180秒的廣告都各設定一個按鈕讓我的畫面變成一堆方塊,還以為我在我的後台玩俄羅斯方塊。

    聊天室: 聊天室應該要新增一個按鈕或是可以讓他變成跟觀眾所看到的寬度一樣,實況主必須時刻知道自己的聊天室的狀況,若是寬度太寬,會出現實況主不認為洗頻但觀眾卻已經受不了的情況。

    最應該要可以根據自身情況拖曳的東西在新的介面被你們改到最上面去了,變成不能拖曳了。
    其中包含,現時實況時間、觀眾數量、訂閱者數量、訂閱積分等。

    我理解你們新的介面想要實況主體驗看看,但在自己的後台看到一個藍色的Bar無時無刻提醒你去使用一個史上最爛的介面,而且還不能把這個提醒給關掉,真是非常遺憾。

    19 votes

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    Closed  ·  DJFLuFFKiNS responded

    1. We’re working on the live preview issue
    2. Same
    3. We are exploring better was of doing this, the multiple buttons was a temporary solution.
    4. Addressing another ticket
    5. Working on a way to make this behavior easily accomplished.

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