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Viewer Count WRong Hello, my viewer count always shows 1 maybe 2 viewers, however you can clearly see multiple accounts in chat watching. So not including viewers that don't have accounts, why is my stream showing only 1 viewer?
1,993 votesHey everyone! Just wanted to pop on here to give some clarification.
Your Viewer Count reflects the total number of people watching your live broadcast, whether or not they have logged into a Twitch account. Your total Users in Chat reflects the number of logged-in Twitch accounts that are connected to your chat. In some instances, an account can be connected to your chat without watching your live broadcast - like chat bots, users in chat-only mode, or users in pop-out chat mode - which would then create a difference in your total number of Users in Chat and your Viewer Count. You can learn more about your Viewer Count and Users in Chat in this help article.
Thank you as always for the feedback!
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Affilate Onboarding Payout Setup Issue After completing step 4 of the onboarding process, I get the "Affiliate Onboarding Complete" screen but when I click out of it, the screen is still stuck at Step 4 as if I didn't do anything and says "NOT STARTED". I have tried to let it resolve on its own and also chose the "start over" option multiple times. All I get from your support are canned emails not really addressing the issue. Can this please be looked at? Really turning me off to this process as its been going on 6 days. This is also not a review issue.…
3 votesHello! Apologies for your experience with Onboarding thus far.
Step 4 of the Onboarding process typically takes a few minutes; however, due to the large multitude of factors, it is possible that the process may take a while to complete.
Thank you for your patience!
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pontos do canal Virei afiliada, mas não aparece para mim os pontos do canal(recompensa de espectador)
1 voteChannel points are only available for use after completing onboarding. It also may take a bit of time to access them following onboarding.
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18 votes
Hey there!
Thank you so much for this feedback. Just wanted to update this thread that the broken link issue has been resolved.
If you are still having link issues please reach out to our team at help.twitch.tv so they can further investigate what you are running into.
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help with partners Добрый день, уважаемый твич
Я очень люблю вашу платформу и становлюсь вашим компаньоном, но в последнем разделе для выплат у меня не заполняются два поля: Имя и Фамилия
Буду очень признателен за вашу помощь!
Всю душу вкладываю в реализацию моего твич канала
1 voteHey there!
If you are still having issues please reach out to our team at help.twitch.tv so they can further investigate this issue with you.
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how about mute the ******* audio thats actually copyrighted instead muting whole chunks ofmy ******* audio u ******* idiots how about mute the ******* audio thats actually copyrighted instead muting whole chunks ofmy ******* audio u ******* idiots
1 vote -
affiliate It's saying I still need an average of 3 viewers and it says I'm at 1.36 average viewers when the email that twitch sent me says I'm at 2.4 why is it not loading I need help, please!!
1 vote -
Achievments/ Build a Community I already have 57 followers but in the "achievements" tab - Build a community, it appears that I only have 36.
Would you help me?
1 voteHi,
Sorry for the confusion. It can take the Achievements dashboard several days to sync up with the Channel Analytics dashboard to verify that a certain metric for the achievement has been completed. If it has not yet been marked as completed, we recommend you reach out to our team at help.twitch.tv to investigate. Thanks! -
VIP able to Un-VIP themselves with chat command So I've noticed this that my VIPs can un-VIP themselves with /unvip [username]. One of my VIPs will tend to use it. While it has been funny for a bit, it's getting quite annoying. From the research I've done, the "/unvip [username]" is supposed to be broadcaster-only command. Is this actually supposed to be a command that VIPs can use or is this actually a glitch?
1 voteHey,
Thanks for bringing attention to this issue. You're absolutely right in the fact that the channel owner is supposed to be the only one who can add/remove VIP roles, so please reach out to our team at help.twitch.tv to have them help you out and investigate this issue. Thank you!
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tava com 35,89 dolares e hj consta 31,77 o que houve ? tava com 35,89 dolares e hj consta 31,77 o que houve ?
1 voteHi there, please reach out to our support team at help.twitch.tv for assistance with the issue you are experiencing. Thank you!
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Cannot use video producer tab as an editor When I tried to load the video producer tab, It said that there was an error loading data. If I tried to click anything else, It would say I don't have access unless I refreshed.
3 votesHey there!
Thank you so much for flagging this! This should be resolved now luckily.
If you are still running into any issues please reach out to our team at help.twitch.tv so they can further investigate with you.
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Why did I have almost 200$ y’all never paid me out and now it’s at 60$ I’d like that money I earned My money
1 voteHi there, I apologize for this situation. Please reach out to our team at help.twitch.tv as soon as possible so we can investigate.
Thank you!
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i cant finish badge when it is finished it it doesnt work when i reach 51 followers it says im at 48 followers pls help (: (in the achivement system )
1 voteHi,
It may take some time for the achievement to sync up to your channel analytics. We recommend waiting up to 48 hours for this data to catch up. If you continue to see issues, please reach out to our team at help.twitch.tv.
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afiliado toda vez que chega na ultima etapa do formulario de afiliado na parte do se pagamento eu preencho as coisas toudo certinho mas na hora que vai ir para a 3 etapa ele volta tudo do começo
2 votesHey there!
This is actually something our team at help.twitch.tv can help you troubleshoot. Please reach out there and they will be able to further assist you with this.
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1 vote
Hello! We normally recommend waiting around 48 hours for your statistics, such as followers and viewers, to update after a stream.
Hope this helps and thank you for your patience!
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1 vote
Hey there! We normally recommend waiting around 48 hours for your statistics to update after a stream.
Thank you for your patience and I hope this helps!
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1 vote
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Different follower count I'm trying to get to affiliate, but I'm running into a bit of an issue with it. I seem to have 2 different follower counts.
If I go to my Twitch channel, I see that I have 46 followers (only 4 away +.+)
If I check my Twitch Creator Dashboard, and my stream summary email, it says 41 followers.This has been going on for a while now. At first I didn't pay it much attention since I thought that it was a matter of waiting the 48ish hours that twitch staff always mentions, but this has now been going…
3 votesHey there! If you believe there is a mistake in waiting for your statistics to update, please reach out to our team directly at https://link.twitch.tv/AffiliatesOnboarding
Thanks!
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avarage viewers not matching up on my stream summary is says i have 2.7 but when i go on to me channel analytics is says i have 2.4 on the same stream
can any one help about this
1 voteHey there! We normally recommend waiting around 48 hours for your viewers to update after streams. Hope this helps!
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preciso de ajuda tenho 104 seguidores e no programa de afiliado aparece apenas 10 seguidores
1 voteHey there,
For something like this I would recommend reaching out to our team at help.twitch.tv so they can further investigate this with you.
Best of luck on becoming an affiliate!
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