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  1. Hello, my viewer count always shows 1 maybe 2 viewers, however you can clearly see multiple accounts in chat watching. So not including viewers that don't have accounts, why is my stream showing only 1 viewer?

    1,993 votes

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    416 comments  ·  Bugs  ·  Flag idea as inappropriate…  ·  Admin →

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    Hey everyone! Just wanted to pop on here to give some clarification. 

    Your Viewer Count reflects the total number of people watching your live broadcast, whether or not they have logged into a Twitch account. Your total Users in Chat reflects the number of logged-in Twitch accounts that are connected to your chat. In some instances, an account can be connected to your chat without watching your live broadcast - like chat bots, users in chat-only mode, or users in pop-out chat mode - which would then create a difference in your total number of Users in Chat and your Viewer Count. You can learn more about your Viewer Count and Users in Chat in this help article.

    Thank you as always for the feedback!

  2. After completing step 4 of the onboarding process, I get the "Affiliate Onboarding Complete" screen but when I click out of it, the screen is still stuck at Step 4 as if I didn't do anything and says "NOT STARTED". I have tried to let it resolve on its own and also chose the "start over" option multiple times. All I get from your support are canned emails not really addressing the issue. Can this please be looked at? Really turning me off to this process as its been going on 6 days. This is also not a review issue.…

    3 votes

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    3 comments  ·  Bugs  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello! Apologies for your experience with Onboarding thus far.

    Step 4 of the Onboarding process typically takes a few minutes; however, due to the large multitude of factors, it is possible that the process may take a while to complete.

    Thank you for your patience!

  3. Virei afiliada, mas não aparece para mim os pontos do canal(recompensa de espectador)

    1 vote

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    1 comment  ·  Affiliate/Partner Settings  ·  Flag idea as inappropriate…  ·  Admin →

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    Closed  ·  AdminAna (Admin, Twitch) responded

    Channel points are only available for use after completing onboarding. It also may take a bit of time to access them following onboarding.

  4. 18 votes

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    3 comments  ·  Streamer Community Survey  ·  Flag idea as inappropriate…  ·  Admin →

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    Hey there!

    Thank you so much for this feedback. Just wanted to update this thread that the broken link issue has been resolved.

    If you are still having link issues please reach out to our team at help.twitch.tv so they can further investigate what you are running into.

  5. Добрый день, уважаемый твич

    Я очень люблю вашу платформу и становлюсь вашим компаньоном, но в последнем разделе для выплат у меня не заполняются два поля: Имя и Фамилия

    Буду очень признателен за вашу помощь!

    Всю душу вкладываю в реализацию моего твич канала

    1 vote

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    2 comments  ·  Bugs  ·  Flag idea as inappropriate…  ·  Admin →

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  6. how about mute the ******* audio thats actually copyrighted instead muting whole chunks ofmy ******* audio u ******* idiots

    1 vote

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    Closed  ·  1 comment  ·  Bugs  ·  Flag idea as inappropriate…  ·  Admin →

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  7. It's saying I still need an average of 3 viewers and it says I'm at 1.36 average viewers when the email that twitch sent me says I'm at 2.4 why is it not loading I need help, please!!

    1 vote

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    Closed  ·  1 comment  ·  Affiliate/Partner Settings  ·  Flag idea as inappropriate…  ·  Admin →

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  8. I already have 57 followers but in the "achievements" tab - Build a community, it appears that I only have 36.

    Would you help me?

    1 vote

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    0 comments  ·  Achievements  ·  Flag idea as inappropriate…  ·  Admin →

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    Closed  ·  AdminAna (Admin, Twitch) responded

    Hi,
    Sorry for the confusion. It can take the Achievements dashboard several days to sync up with the Channel Analytics dashboard to verify that a certain metric for the achievement has been completed. If it has not yet been marked as completed, we recommend you reach out to our team at help.twitch.tv to investigate. Thanks!

  9. So I've noticed this that my VIPs can un-VIP themselves with /unvip [username]. One of my VIPs will tend to use it. While it has been funny for a bit, it's getting quite annoying. From the research I've done, the "/unvip [username]" is supposed to be broadcaster-only command. Is this actually supposed to be a command that VIPs can use or is this actually a glitch?

    1 vote

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    0 comments  ·  Roles  ·  Flag idea as inappropriate…  ·  Admin →

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    Closed  ·  AdminAna (Admin, Twitch) responded

    Hey,

    Thanks for bringing attention to this issue. You're absolutely right in the fact that the channel owner is supposed to be the only one who can add/remove VIP roles, so please reach out to our team at help.twitch.tv to have them help you out and investigate this issue. Thank you!

  10. tava com 35,89 dolares e hj consta 31,77 o que houve ?

    1 vote

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  11. When I tried to load the video producer tab, It said that there was an error loading data. If I tried to click anything else, It would say I don't have access unless I refreshed.

    3 votes

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    3 comments  ·  Bugs  ·  Flag idea as inappropriate…  ·  Admin →

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    Hey there!

    Thank you so much for flagging this! This should be resolved now luckily.

    If you are still running into any issues please reach out to our team at help.twitch.tv so they can further investigate with you.

  12. 1 vote

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    1 comment  ·  Channel Analytics  ·  Flag idea as inappropriate…  ·  Admin →

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  13. it doesnt work when i reach 51 followers it says im at 48 followers pls help (: (in the achivement system )

    1 vote

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    0 comments  ·  Achievements  ·  Flag idea as inappropriate…  ·  Admin →

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    Closed  ·  AdminAna (Admin, Twitch) responded

    Hi,


    It may take some time for the achievement to sync up to your channel analytics. We recommend waiting up to 48 hours for this data to catch up. If you continue to see issues, please reach out to our team at help.twitch.tv.

  14. toda vez que chega na ultima etapa do formulario de afiliado na parte do se pagamento eu preencho as coisas toudo certinho mas na hora que vai ir para a 3 etapa ele volta tudo do começo

    2 votes

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    2 comments  ·  Affiliate/Partner Settings  ·  Flag idea as inappropriate…  ·  Admin →

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  15. 1 vote

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    Hello! We normally recommend waiting around 48 hours for your statistics, such as followers and viewers, to update after a stream. 

    Hope this helps and thank you for your patience!

  16. 1 vote

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    0 comments  ·  Affiliate/Partner Settings  ·  Flag idea as inappropriate…  ·  Admin →

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    Hey there! We normally recommend waiting around 48 hours for your statistics to update after a stream.

    Thank you for your patience and I hope this helps!

  17. 1 vote

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  18. I'm trying to get to affiliate, but I'm running into a bit of an issue with it. I seem to have 2 different follower counts.

    If I go to my Twitch channel, I see that I have 46 followers (only 4 away +.+)
    If I check my Twitch Creator Dashboard, and my stream summary email, it says 41 followers.

    This has been going on for a while now. At first I didn't pay it much attention since I thought that it was a matter of waiting the 48ish hours that twitch staff always mentions, but this has now been going…

    3 votes

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    1 comment  ·  Bugs  ·  Flag idea as inappropriate…  ·  Admin →

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  19. on my stream summary is says i have 2.7 but when i go on to me channel analytics is says i have 2.4 on the same stream

    can any one help about this

    1 vote

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  20. tenho 104 seguidores e no programa de afiliado aparece apenas 10 seguidores

    1 vote

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    0 comments  ·  Affiliate/Partner Settings  ·  Flag idea as inappropriate…  ·  Admin →

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    Hey there, 


    For something like this I would recommend reaching out to our team at help.twitch.tv so they can further investigate this with you. 


    Best of luck on becoming an affiliate! 

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