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← Account Management

How can we improve the account management experience?

Account Management: Account Creation

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Make email verification mandatory

With the ongoing outbreaks of follow and hate bots "raids", the creation of multiple accounts is simply too easy to abuse on the platform. Creating an account on Twitch does not require an authentic email address before using its services: watching content, following a streamer, sending messages in streamers chats, modifying the account details, etc.

Many streamers are being harrassed by bots and "IP Grabbers" by:
- Mass following streamers with inappropriate names and account details;
- Mass spamming chats with obscene languages and characters (ex: racism, homophobia, transphobia, nazi, etc..);
- Having extensions on their user profile which allows them to grab the IP Address of Twitch users, and broadcasting them.

At the moment, when creating an account, you do not need an authentic email address and you are not required to verify the account since there is a function to verify at a later time with "Remind me later" (Example of account creation: https://youtu.be/1waYtIUHkz4)

My proposition is the following:
Before using any of Twitch services, the account must be verified by email, and there should not be any way to by-pass this verification process. To sign-up to Twitch, the user should be inserting their email address, in which a one-time registration link could be sent out to.

Doing this will slow down the creation of fake accounts used to mass follow & mass hate streamers.
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AureleDeChrist shared this idea  ·   ·  Report…  ·  Admin →
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  • Still_Vill commented  ·   ·  Report

    I had a name that I deleted 3 years ago that I’m trying to reclaim. No one is using it and I STILL can’t claim it . I’ve confirmed no has been using it, or used it multiple times over the 36 months it’s been released

    Support is useless with the issue

  • Cendriel commented  ·   ·  Report

    So far it only seems that the only work around is have a verified accounts only chat for this. I've been using it and it does help weed out the burner accounts
  • Rez_Fox commented  ·   ·  Report

    Someone recently came into my stream and grabbed my ip, then through a derogatory comment at me. The next day after I changed my password, my authentication code for 2fa came from a standard phone number and not the normal 5 digit twitch text. Is that normal? Do I need to be worried? What do I have to do?
  • Kayajulius commented  ·   ·  Report

    I need help with follower botting, does anyone know what I should do? I was suddenly followed by 800 "people" with almost the same profile pictures. I feel really uncomfortable!
  • Leon2011 commented  ·   ·  Report

    es sollte eine richtige registrirung sein wo man sich komplett mit pass oder telefon regestriren muss so das man nur ein accoun haben kann und dann auch nur wenn alles past was mit der anmeldung ist und wenn man mit der person problemme hat das man die person melden kann und das es auch dann richtig geprüft wird und nicht wie es momentan so ableift es ist gerade echt nerfig mit den hoss oder bringt ein toll raus oder was weis ich das man erst follo machen kann wenn man minimum 1 tag dabei ist weil so einfach accoun machen und dann wieder löshcne sollte verhindert werden der accoun der noch da ist sollte nach 30 tagen erst gelöscht werden und auch auf den ein accound die obtion nur sein das man über seine maiil adresse nur 2 maximal 2 accounts haben darf und auch nur für sein kanal oder für was anders und auch nur wieder wenn man den löschen will auch nur nach 30 tage so das ihr ich hoffe das ihr das macht das die dann endlisch gegen die gesamten bots endlisch was machen kann das man nur noch echte zuschauer hat und keine bots oder sonstiges es ist einfach echt nervig bin wieder dabei zu sagen ich **** wieder auf bin seit 11 jahren bei twitch und muss sagen es wird echt immer schlimmer

  • CarrieTheOne commented  ·   ·  Report

    Please make it more difficult/time consuming for 'bad actors' to circumvent your systems and implement this change!
  • sventodd commented  ·   ·  Report

    I enjoy the content that is generated on twitch and if it means I will consistently get great content at the expense of doing a little bit of extra work - and honestly what is being discussed here is the minimal level of effort required for most platforms - then it is worth it.
    Protecting the creators, the ones that this entire enterprise is based on, is really the obvious choice.
  • aJive commented  ·   ·  Report

    Seems easy enough!

  • dahoppe18 commented  ·   ·  Report

    This should be a minimal requirement at the very least to prevent abuse.
  • OrangeRight commented  ·   ·  Report

    I didn't even know about the "remind me later" until recently, and it's confounding. E-mail verification should be the bare minimum. I agree with this.
  • RobotRalf commented  ·   ·  Report

    Having more authentic accounts should also be a positive for possible advertising partners.
  • StoicWolfGaming commented  ·   ·  Report

    There are several places that have this implemented, some so strict, that you can't post until you've verified your email. So this is a definite yes.
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