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Customer Experience

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Customer Experience

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154 results found

  1. The whisper private messaging needs to be overhauled. It’s buggy and not user friendly. Notifications stay unread even when you read the message. Messages disappear from the window. The notifications on the mobile app when you’re watching a channel are annoying. You can’t dismiss them and it covers up the chat window. To me, this is the worst part about Twitch and needs upgrading. I always move to another platform to connect with others.

    2 votes

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  2. Viewers should be able to block video recommendations by blocking specific tags or catagories. This could also double as a parental control function. This should be able to be changed by the user as desired.

    2 votes

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  3. It is surprisingly hard to find creators in the LGBT community and other specific communities on Twitch. It is also extremely hard to find this page to submit any ideas.

    2 votes

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  4. [ES] Buenas, Somos Alejandro y Carolina.
    Analizamos Twitch para una tarea universitaria y nos gustaria que pudieran darle un Vistazo.
    Muchas Gracias.

    [EN] Hello, We are Alejandro and Carolina.
    We analyzed Twitch for a college assignment and we would like you to take a look.
    Thank you so much.

    https://docs.google.com/document/d/1fwWgTAaEOjBKgZQ2Un0P_L1NHapLYzaTivv17_Cn0rE/edit?usp=sharing

    https://www.canva.com/design/DAFrklnGcuQ/DHaktwUbtosnW48czjS_4A/edit?utm_content=DAFrklnGcuQ&utm_campaign=designshare&utm_medium=link2&utm_source=sharebutton

    2 votes

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  5. Would give a better experience to lots of people who are clearly not ok with how twitch is working over the past years. Also people could openly eleborate why Twitch is seen as bad now instead of poeple discussing this on other platforms. Twitch needs to answer all those accusations instead of just ignoring them!

    2 votes

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  6. Viewer goes to Streamer X's channel and checks their schedule. They can tap the specific stream and have it added to a viewer custom calendar. This would also send a push notification to their phone when the streamer is live or a reminder at a specified time. As streamers add a show to their schedule an option for the viewer to say "remind me of all streams" or "remind me of this stream only"

    2 votes

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  7. Recently I had an experience where I was locked out of my account due to 2FA and a changed number which had been changed on twitch.

    At the end of the ticket I was paranoid that I wouldn't get my account back - instead of reassuring me and giving me further options, my response was "There's nothing we can do this ticket is closed".

    It would be good if Twitch can recommend a more detailed (Less automated) response on what kind of ticket/option you can utilise to help set up your next ticket is the issue was not resolved initially.

    2 votes

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  8. In-regards to the user voice forums I'd like a way to award valid and constructive feedback with something akin to a "Like" with comment sorting options. Sub commenting options akin to a "Reply" to continue the discussion further. It would lead to further in-depth discussions on how twitch can improve as a whole.

    2 votes

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    3 comments  ·  UserVoice  ·  Admin →
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  9. Hi Twitch team,

    I'd like to suggest a feature called Twitch Shuffle that automatically switches between a user's favorite live streamers at a customizable time interval.

    Viewers could select their favorite creators, choose how often to switch streams, and automatically skip anyone who is offline.

    This would make watching Twitch more convenient, help viewers discover new creators, give smaller streamers more exposure, and potentially increase watch time across the platform.

    I believe Twitch Shuffle could be a simple but powerful addition to Twitch that benefits both viewers and creators.

    Thank you for considering my idea!

    1 vote

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  10. Get rid of the "Shopping" and "Gambling" category. If I wanted to shop, I'd visit Amazon. I come to Twitch to watch people play games, create things, and to have a sense of community. Not to watch scammers shill their terrible products or watch 30 year old techbros attempt to entice kids into gambling. PLEASE. Stop trying to turn things I love into a marketing maneuver.

    1 vote

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  11. Include a timestamped link to the VOD when you are gifted a subscription in the notification. An easy way to click the notification and be linked to that moment. Rather than having to scroll through the VOD.

    1 vote

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  12. There are annoying and intrusive buttons that overlay the right side of the screen on mobile that need to be removed.

    1 vote

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  13. 希望在觀看直播時,可以選擇聽遊戲音樂或直播主聲音或兩者都能聽到,因為有時候非常單純的想看遊戲內容但是直播主會很熱情的跟觀眾聊天,我認為對於只想觀看遊戲內容的觀眾有一定程度的困擾,非常多時候直播主的語言無法與觀眾互通,正因為這樣所以會更困擾。
    總結:
    希望能夠讓觀眾自由選擇能夠聽到的聲音來源,如:僅遊戲、僅直播主、或者兩者都收聽

    1 vote

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  14. Roller Derby Teams from across the globe are moving to twitch for live streaming. It would be nice to have video suggestions and to be able to search for other roller derby content on this platform.

    1 vote

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