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Customer Experience

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Customer Experience

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154 results found

  1. When I export a clip to youtube using the twitch tool, the audio of the final youtube short becomes incredibly loud and sounds awful, they are basically unwatchable.

    twitch clip with normal volume - https://www.twitch.tv/darrellsbar/clip/FlaccidSourBillPhilosoraptor-NmY1Vgb0xTmh9fOO

    exported, unwatchable short with ridiculously high gain - WARNING, INCREDIBLY LOUD https://www.youtube.com/shorts/TE-ff8w7Dpw

    whats happening here?

    2 votes

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  2. Changes in video viewership are not displayed correctly and engagement numbers are lower than the actual number.
    This doesn't always detect which tabs are open, it only counts when an action is taken, so only people watching are counted, and people playing with you are visible on screen. Not. No, because the count is omitted because it cannot be calculated.
    If not fixed immediately, this is an issue that will force changes to the basic affiliate marketing terms and conditions.
    Although there is a requirement for an average number of viewers, the system uses a system that cannot accurately measure…

    2 votes

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  3. Dear Twitch Team,

    I would like to raise a concern regarding usernames that violate Twitch’s Terms of Service. I have noticed accounts with names starting with terms like "Murder," "Nude," or "Terrorist," which are clearly offensive and inappropriate according to Twitch’s guidelines. While I am not targeting any specific streamer, seeing such violent or inappropriate names affects the positive experience that this platform strives to provide.

    I respectfully request that Twitch enforce its username policies more strictly to ensure a safer and more welcoming environment for all users. Strengthening this aspect of moderation will help maintain the community standards that…

    2 votes

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  4. There are persistent problems with search, discoverability, bots, and platform growth. I search for a small channel by its exact name, and it's not visible unless I click "Show 5 more channels." And if I type one letter wrong, it doesn't show up at all. Twitch needs new ownership or something.

    2 votes

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  5. Have Twitch make and run 24/7 Drop channels for every active drop category including option to gift subs

    2 votes

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  6. Hello, is there a sinclair ZX spectrum longplay Channel. There is some longplay channels, but none for ZX spectrum. I did search but found nothing

    2 votes

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  7. I'm talking about https://www.twitch.tv/directory/following/games

    So far it just shows the categories in alphabetical order. It would be nice if it could at least show 5 current streams of each category with "show more" button so you dont have to click on each category to see who might be streaming. Also sorting options for the categories would be nice too.

    Thank you!

    2 votes

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  8. This is so that users can access twitch in their workplace if websites of that category are banned. I use some twitch streamers as a sort of podcast in the background and twitch not being accessible at work is very annoying.

    2 votes

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  9. are you idiots or what?..why have you banned the channel "Sinicawho"?..it's not her fault - neither she chose to play that video herself, neither she knew what's going to be shown in the video..besides it's a video from youtube, not pornhub..first of all, how can she know what's the content of the video, n second, how can she expect something improper, especially when it's from a site like youtube?..it was i who ordered this video for her and others to watch, to be precise: "Miss Bashful X DBBD- Short King Spring" https://www.youtube.com/watch?v=83tp9wyHpfM, just like i ordered "Eartheater - Pure…

    2 votes

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  10. I’ve seen a lot of feedback provided, with a TON of upvotes, just to have zero acknowledgement whatsoever.

    Even if it is something that can not be accommodated, the “no” would be much more appreciated than silence.

    2 votes

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  11. The tooltip for the channel points is placed badly, as it prevents from clicking on the bonus symbol if active. The tooltip should appear left of the button instead of on the right side.

    2 votes

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  12. Why is twitch the only site where i constantly experience new issues? for the past year there have been constant issues when scrolling on the various parts of the site, often making this utility non functional, or like the recommended tab, jump randomly up and down. this is the ONLY site ive ever experienced issues, an you have several of em.

    i thought i was the only one but so many people i talk to have the same experience. And it kinda makes sense when i tried to provide feedback and have to jump so many hurdles to even find…

    2 votes

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  13. I'd like there to be a feature to enable an alert when a specific streamer starts streaming a specific game. For example, I don't need to know when Summit1G goes live, but I would like to know if it's live and starts streaming Valheim or Sea of Thieves.

    The stats for these alert notifications should be shared to the streamer, as an indicator of interest for them to play a specific game.

    2 votes

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  14. So if Twitch have a inbuild Ai speech to text system what the Watcher not streamer can activate and position in the picture you have a nice little feature but if you include a translator ai in this which the User/watcher is allowed to controle by habit or wish, turn off or on or position the window where in the pic the text is shown you may have a senstation and close the gap between languages. You may offer that as a service and also can monetise this.

    Actually some streamers like Piratesoftware uses a speech to text ai. due…

    2 votes

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  15. Men's mental health is heavily stigmatized by society and I would love to see a space that amplifies the importance of men's emotional wellbeing. This space would educate other men on how to be less toxic, and how to practice empathy with other individuals.

    2 votes

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  16. (Closed Caption) Hearing Impaired customers have a very difficult time reading the Closed Caption when Streamers turn on the Text to Speech Alerts for their Chat when they donate or use points for alerts. But Twitch Customer Service didn't take this into account. Any time a Text to Speech Alert is used on stream it disrupts the Closed Caption Subtitle feature for the Disabled and Hearing Impaired people trying to read what is being said by the Streamers. We need a way to be able to turn the Text to Speech Alerts off on our side. So that it does…

    2 votes

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  17. Channels are gaming twitch drops now, I've been cut off of a stream minutes before unlocking a drop several times now, furthermore the drops page is incredibly misleading and borders on bait and switch. These are marketing promotions and need to follow all applicable laws and regulations. Clean up your house before you get sued.

    2 votes

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  18. Please give us back 1080p for korea IP
    It already connected with foreing server.
    You don't need to limit traffic in korea anymore.

    2 votes

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  19. When you send out emails announcing subscription price increases, please tell us what the new price will be, rather than making us do a google search to find the information on a Twitch page not linked in the email.
    It smacks of subterfuge and customer disrespect, and generates negative feelings towards Twitch and Amazon.

    2 votes

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  20. Enormément de monde est actuellement sur mobile et je ne comprends pas pourquoi cela n'est pas prit en compte dans les statistques. Il faut se mettre à la page, quand la majorité des personne est sur téléphone et suit des lives via mobile. Tout le monde ne peut pas avoir d'ordinateur dans les transports ou chez des amis, par ex. Il faut prendre ces paramètres en compte.

    2 votes

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