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Customer Experience

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Customer Experience

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154 results found

  1. When you first sign into Uservoice forum it seems a bit dodgy as the warning tells you it's not part of Twitch which is confusing -

    For example I got a link this morning from a charity asking me to vote for their charity on Twitch - I went to vote and when I tried to vote it said do you want to allow access to Uservoice - Uservoice is not part of Twitch.

    Of course this caused confusion and having looked into it I realised it wasn't some kind of scam link (as being not part of Twitch had…

    3 votes

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  2. not sure what happened, but ever since the twitch data leak, the uservoice does not save login data - i always have to login again even with the save login enabled.

    3 votes

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  3. I pressed "report" on uservoice and I thought a confirmation pops up but it didn't, so yeah.

    A confirmation on here would be good, maybe where you can state reason. Because I just clicked on something

    3 votes

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  4. The popups on the mobile app completely change the viewing experience. Not only do we have to manually close the Subtember notification that appears and covers the top of every stream, a lot of partnered streams have an “Includes Paid Promotion” popup that appears at the bottom of the screen, and instead of disappearing it leaves a gray line across the bottom of the stream where the only fix is to change the orientation of my screen and change it back, or shrink the window and open it again. These popups are unnecessary and ruin the viewing experience.

    2 votes

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  5. I am honestly baffled by " Save your Streak " in the " For you " category. When I watch someone I am interested in what game they are playing. The " Save your Streak " info in the " For you " category removes this information, and even worse the channel is not visible in my " Followed channels " - therefore I cannot quickly and conveniently identify what the streamer is playing at the moment and decided whether I am interested or not. Please either add what game is currently being played in " Save your Streak "…

    2 votes

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  6. hi i love your site but i am not a fan of that yellow flame thingy staying in the follow channel box with the number of streaks by it under the name of your streamers if that makes sense. i liked it better when that wennt away. i have no idea why you changed it that is just confusing about if the streak is locked in or not. brfore when the yellow flame went away you knew your streak was sfe. it is also distracting for me

    2 votes

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  7. I’ve been thinking about why people often seem more attracted to chaotic, unserious streams than to serious or intellectually demanding ones, and I think part of the reason may actually be built into the structure of streaming platforms themselves.

    A stream is not just content being broadcast by one person. It is communication between the creator and the audience. But today, the creator communicates through video, voice, personality, identity, followers and the entire visual space of the stream, while the viewer can usually contribute only through short text messages in chat.

    Even if nobody intends it, that creates a kind…

    2 votes

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  8. For example, more options to customize the Twitch page. The "front-page carousel" is great, but it’s annoying that it shows me VODs for things I haven't actually watched. There should be a way to turn off the front-page carousel or modify it so those VODs don't show up in my history. P.S. It’s really poor design that users from my block list can appear in the front-page carousel.
    More options for working with the tag system; the current system is too cluttered given the sheer number of tags.
    We users need the ability to hide tags we have absolutely no…

    2 votes

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  9. TLDR version - on the just expired Audible Dungeon Crawler Carl Chat badge promotion - use the term "live channel" more prominently on streamer page, on the Twitch.tv/drops/campaign page and the blog page that pops up when you click "About This Reward"

    If indeed, the badges only qualify for subs purchased on live channels, how hard would it be to include that on the same line in the drops/campaign line before the Summary description "Earn up to 3 Audible Dungeon Crawler Carl Chat Badges. Buy 1 Twitch sub for EnchantedBigBoiBoxers badge. Buy 1 more sub for both PrincessDonutPink and PrincessDonutBrown…

    2 votes

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  10. Stop making **** annoying. Stop giving INSTANT ADS the moment somebody starts typing in chat, what the **** is that? Stop giving us banners that won't go away no matter what we do, what the **** is that? I'm actually less convinced to buy subs because the "bonus subs" banner won't go away above chat.

    2 votes

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  11. Remove AI Training - No one wants this, no one asked for this

    Twitch is a platform for people to interact and engage with people who enjoy similar interests - its disgusting to see this

    2 votes

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  12. Hallo, wenn ich auf der Twitch Appkanäle anschaue und dann ein anderes Kanal schauen will, kommt immer schwebende Fenster mit der alten Kanal. Das stört so viel macht keinen Spaß mit den App zu schauen. Überlegen Sie mal sie schauen Fernsehen und wollen den Kanal wechseln und der alte Kanal bleibt klein auf dem Bildschirm und sie müssen das extra schließen. Jedes Mal ich will das nicht mehr in mobilen Applikation

    2 votes

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  13. Stream preview for hovering over all channels in the side bar, so you dont have to leave your stream window to "zap" through your next streams.

    Thought of it so many times by now, as a quality of life feature on the plattform.

    2 votes

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  14. We need an improved GUI for the streaks that indicates whether the current watch time for today's stream was sufficient to maintain the current streak.

    2 votes

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  15. I couldn't access a stream of https://www.twitch.tv/lobanjicaa - Loba due age and/or region, I'm 31 years old male, I already sent a report with screenshot of my ID!

    I can not watch his streams also no access to his VIDEOS!

    2 votes

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  16. Hello. I’m here to share some thoughts on marketing.

    I believe that introducing “cheer screenings” would further strengthen community cohesion, leading to increased customer loyalty and higher repeat viewership rates.

    Specifically, currently, on “all social media platforms,” there is no feature that allows viewers to indiscriminately use their microphones to shout or cheer simply by meeting certain viewing conditions (and I suspect no such patent exists either).

    This is a promotional technique used in the film industry now, but I thought it could be applied to streaming platforms.

    2 votes

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  17. Idea: streamer channel ratings scored and sourced by
    Twitch %
    Chat %
    Critic %
    (I recently joined a Twitch survey on a recently viewed streamer and this idea spawned for that concept)

    Example: Imagine your first time on twitch and you want to find a stream , where to begin?
    Will the overall enjoyed by the twitch majority score help?
    Let's let all the percentage to be rated in category of
    Viewers in chat %
    Twitch affiliate or partner %
    Optional: % Desktop content critic streamer. %

    2 votes

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  18. Not everyone cares about streamers who are _______. Curated sections should receive the same treatment as categories: an option to hide them if we don't wish to see them.

    2 votes

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  19. I follow maybe 100 and sub to maybe 30. I need a performance schedule that is tailored to me. For example just like you show a schedule per streamer, I need such a display to show me who that I am following is going to be streaming and when. I know I miss streams that I would have gifted subs for if I had been there, but I just didn't have time to go through 100 streamers to find out if anyone would be coming on soon.. I like getting email notifications, but by then it is too late to…

    2 votes

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  20. EACH TIME I HAVE A LIVE PARTNER TO BECOME A PARTNER INSTEAD OF GETTING MY POINTS AFTER THE 75 AVERAGEOR HIGHER I KEEP LOOSING POINTS. SOMETHING SHOULD BE DONE ABOUT THAT

    2 votes

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