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Customer Experience

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Customer Experience

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154 results found

  1. On the drops inventory page in the Twitch mobile app, there is no sorting in the list of obtained drops. They are randomized for some reason. There should be options for sorting (sorting by date, by game, ascending, descending) to make it much less of a nightmare to navigate. This would be useful to keep track of drops obtained. I often double-check to confirm I've earned the drops from a stream I just finished watching.

    4 votes

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  2. Chat overlay function is entirely not useful(at least on mobile). The actual part of the chat being overlaid is very useful and I like it alot; the "buttons" on the left block so much content and are so frustrating that I do not use the function whatsoever. If I want to follow, subscribe, emote, type something, or cared enough about channel point to collect then I would keep chat open. Removing everything on the left, and going further to have the option to set where the chat appears (top right, bottom left, etc) would make the function immeasurably better.

    4 votes

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  3. I’d like to suggest a feature that builds upon the current raid countdown functionality, allowing viewers to toggle raid participation on or off entirely through their account settings.

    While the existing countdown feature is helpful, there are situations where viewers may prefer to disable raids altogether. For example, some users might want to remain on the current stream until it fully ends, manually choose their next destination, or exit Twitch without interruptions.

    Proposed solution:

    1. Add an account-wide toggle in the settings to enable or disable participation in raids.
    • When turned off, the viewer would remain on the current channel’s offline…
    4 votes

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  4. Please include an image of a male and female silhouette with a contrasting color used to show exactly which portions of a body or vtuber model need to be covered to avoid falling afowl of the rules regarding apparel. The rules are not being understood well by many creators, and a visual aid would guarantee that they understand them.

    4 votes

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  5. Your app is patheticly slow outside of firesticks. The fact that amazon does that on purpose to their apps that aren't being run on firesticks, as an incentive to buy a firestick, is blasphemous. Makes me never want to pay another dime to this money grubbing subsidy ruined by amazon that cares more about Just Chatting and IRL garbage than the games that built this platform.

    4 votes

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  6. The new TikTok style of feed is not good. I have always scrolled through my followers list that was sorted by view count. Now I have to click a following button and there’s no option of sort. It also doesn’t show titles so I can’t see what exactly the streamer is doing in the game. It also doesn’t show a preview of the stream. My time spent watching has gone down drastically. I understand things have to change and the TikTok thing is fine. I can just not use it but please rework the followers page. Many streamers I watch…

    4 votes

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  7. Add an option where instead of sorting followed channels from High to Low, It'll show Low to High

    4 votes

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  8. Recently I've been getting suggestions for streams with the category "Probably Artificial, Hopefully Intelligent: AI powered streams and related discussions" and there is no option to mark as not interested. I'm not sure why AI streams are being allowed to begin with, other than some backwards attempt at farming ad revenue (which is a problem in itself) but twitch shouldn't push AI streams on people over actual streamers who are actively working on making their stream entertaining. If they wanna show off your programming skills there are plenty of other websites they can use, without actively harming a community of…

    4 votes

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  9. A UserVoice Manager explained to me that in order to connect to the API of the Twitch UV, an API client has to be created by an Admin in the Admin Console. From the documentation that I could find, Idea Collection API would be the one required - not Admin API or Helpdesk API.

    If there was an extension made that could be added to the Official Twitch channel, that would be really handy.

    Additionally, I would like to be able to add it to my own channel, in order to be able to show the UVs I've created to…

    4 votes

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  10. The main page says "Welcome to Twitch's feedback and suggestions forum!"
    But then under "If you need help:" it says "This forum is for ideas only."
    Yet this is where you're send when you go to leave feedback on the support page.

    If Feedback is being referred to as "ideas" that might be something to consider.

    I wanted to give feedback about something, but now I don't know if it would be breaking the rules or not because of semantics.

    4 votes

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  11. Its incredibly annoying to watch enough for a drop, but then because it ends right after the tournament day i cant claim it even though i watched enough. so if i get a drop just before the deadline, but im not fast enough, i cant claim it anymore. make it possible where drops can be claimed after they arent available anymore, but the requirements are met, i have no clue why it isnt like this in the first place.

    3 votes

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  12. Clutter near Channel Points/Sub Drops/Drops

    I am pretty sure this is a system-wide style design issue from Twitch, but is anyone else facing this when you have a large amount of channel points, plus there is a sub drop/drop icon (this one is those and slow chat) where it pushes the chat up?

    Used to be a BTTV issue, but that was fixed by them, then last week when Twitch changed more things

    Its occurring in channels where people are Moderators too

    3 votes

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  13. Maybe I'm in a small minority of viewers here, but PLEASE let me turn off all watch streak notifications. I understand why watch streaks are a thing and I'm sure some people really like it, but I genuinely could not care less about streaks and I'm so sick of getting these popups that linger in the chat box until I click to close them. Apologies if it is already possible to disable this and I just couldn't find it.

    3 votes

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  14. How much more lively and in the moment would it be if you could cheer bits more frequently?

    Currently, if you have some extra money to spend on bits, you can buy them and use them whenever you want.

    But what if for watching a streamer, subscribing, etc., you mined a small amount of bits, maybe gain 1 bit an hour and 100(+?) bits a month for subscribing. So that way, we can have more frequency of cheering the streamer when things go right.

    Thoughts?

    3 votes

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  15. couldn't access a stream due my age (i'm 44) and/or region

    there is no reason why i was refused access or there is nothing showing why. more details should help users and streamers to know what is causing it.

    for my case i'm a game server owner and i need to monitor streamers to protect them from being stream snipped which ruins the experience for them and the audience.

    3 votes

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  16. Please provide an option so that a user can disable all the Watch Streak notifications and messages in every location.

    3 votes

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  17. Let us do what most other sites allow: Go to a user's page and BLOCK them. No contact, no recommendations, no getting routed to their stream when someone else's ends.

    3 votes

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  18. Add a search bar and/or a favoriting system to the “All Campaigns” portion of drops and rewards. With Twitch being a stable of gaming and new games coming out every day it’s annoying having to scroll through all the other games to find the one or two you’re looking for. This would be solved by the previously mentioned search bar/favorites system. Thanks.

    3 votes

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  19. Hello Twitch Team,

    I would like to request the addition of new game categories for Time Takers and Ncore. These are new titles that I and other players have started playing, and it would be great to have official categories for them so we can stream and find communities more easily.

    As a Filipino-Chinese-Spaniard streamer from the Philippines, I mainly play Crossfire (inspired by and similar to Counter-Strike by Smilegate), and I’m excited to also stream these upcoming games. Having proper categories for Time Takers and Ncore will help visibility and allow players worldwide to discover them on Twitch.

    3 votes

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  20. It would be nice if V tubers, people who use anime avatars, typically little girls, children, with big breasts, could have their own category and the option to blur their streams in the same way that we can blur other content such as sexual themes or gore. If gooners want to goon, they'll find a way. There's no reason why 7/10 of my recommended channels are all Vtubers, especially when I block them Everytime I see them.

    3 votes

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