Give us more ability to talk to twitch admins in uservoice
When twitch admins reply to our ideas, we are not allowed to reply to them directly and we cannot report their posts. These are both huge mistakes.
For a start, I want the ability to report Twitch Support Admin posts because they so frequently lie or misinform while actively not helping users, and the user base needs a way to give feedback to the support team that you are failing to do your job, which is provide support.
Second if we could actually reply and get conversations going, maybe we could actually help you guys make your website better? Bcuz as things stand, UserVoice is pretty obviously just the place where Twitch shuts all the complaints down and hope they die. But your support is one of the worst on the entire internet, and this UserVoice feedback is where your userbase is trying to make things better....so listen to us here!
And twitch support admins absolutely must receive feedback from users when their replies to our ideas are bad to the point of being misleading, as they so frequently are.
Hello,
You can respond to Admin's public status updates. Please refer to our help article for more information: https://help.twitch.tv/s/article/understanding-feedback-updates#respond. Please remember, we can’t address or act on every piece of feedback we receive.
We do our best to share information we have for you, but UserVoice is not a replacement for the support that can be offered by our team via link.twitch.tv/GetSupport.
Admins on UserVoice redirect users to the help portal for support-based issues that are user-specific or require additional investigation that cannot be accomplished on the feedback forums. These forums are a dedicated space for feedback. Thank you for your understanding.