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Customer Experience

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Customer Experience

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53 results found

  1. I'd like there to be a feature to enable an alert when a specific streamer starts streaming a specific game. For example, I don't need to know when Summit1G goes live, but I would like to know if it's live and starts streaming Valheim or Sea of Thieves.

    The stats for these alert notifications should be shared to the streamer, as an indicator of interest for them to play a specific game.

    1 vote

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  2. So if Twitch have a inbuild Ai speech to text system what the Watcher not streamer can activate and position in the picture you have a nice little feature but if you include a translator ai in this which the User/watcher is allowed to controle by habit or wish, turn off or on or position the window where in the pic the text is shown you may have a senstation and close the gap between languages. You may offer that as a service and also can monetise this.

    Actually some streamers like Piratesoftware uses a speech to text ai. due…

    1 vote

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  3. Men's mental health is heavily stigmatized by society and I would love to see a space that amplifies the importance of men's emotional wellbeing. This space would educate other men on how to be less toxic, and how to practice empathy with other individuals.

    1 vote

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  4. Browse By Category 100% NEEDS and should default to Alphabetical sorting.

    1 vote

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  5. (Closed Caption) Hearing Impaired customers have a very difficult time reading the Closed Caption when Streamers turn on the Text to Speech Alerts for their Chat when they donate or use points for alerts. But Twitch Customer Service didn't take this into account. Any time a Text to Speech Alert is used on stream it disrupts the Closed Caption Subtitle feature for the Disabled and Hearing Impaired people trying to read what is being said by the Streamers. We need a way to be able to turn the Text to Speech Alerts off on our side. So that it does…

    1 vote

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  6. When viewing the following page you will see a recommend channels row. Unlick the main page you cannot select not interested from here. The same recommendations are not present on the main page so you end up with stuff you would rather not see

    2 votes

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  7. Currently on twitch you can click into a stream that is not live content. As this is the entire point of the website, this is undermining the site. What effect does this have:
    - bigger channels deflect views from smaller channels preventing the emergence of new major streamers: the life blood of this platform.
    - low effort channels surpass high effort channels that are always live. Particularly problematic are sexual streams on constant loops.
    - There are already vod services for watching missed content
    - Long term user disengagement will occur in the categories where this is most apparent
    -…

    1 vote

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  8. Add an option where instead of sorting followed channels from High to Low, It'll show Low to High

    2 votes

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  9. Channels are gaming twitch drops now, I've been cut off of a stream minutes before unlocking a drop several times now, furthermore the drops page is incredibly misleading and borders on bait and switch. These are marketing promotions and need to follow all applicable laws and regulations. Clean up your house before you get sued.

    1 vote

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  10. Please give us back 1080p for korea IP
    It already connected with foreing server.
    You don't need to limit traffic in korea anymore.

    1 vote

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  11. When you send out emails announcing subscription price increases, please tell us what the new price will be, rather than making us do a google search to find the information on a Twitch page not linked in the email.
    It smacks of subterfuge and customer disrespect, and generates negative feelings towards Twitch and Amazon.

    1 vote

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  12. Enormément de monde est actuellement sur mobile et je ne comprends pas pourquoi cela n'est pas prit en compte dans les statistques. Il faut se mettre à la page, quand la majorité des personne est sur téléphone et suit des lives via mobile. Tout le monde ne peut pas avoir d'ordinateur dans les transports ou chez des amis, par ex. Il faut prendre ces paramètres en compte.

    1 vote

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  13. Be able to follow a channel and then set it up so that the Live section of the Following page only shows that channel if they are streaming selected games and/or categories. For example, only show boxbox if playing TFT.

    1 vote

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  14. The NES community would like an NES category to stream to and find streams to view for discoverability (similar to Retro). The Retro category has too far of a reach in content. Here's a 3x4 cover image that can be used, related to the large Best of NES community, although this is unimportant. (https://ibb.co/c1qsxKS) (https://discord.com/invite/gycdSQ2hPs)

    3 votes

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  15. 希望在觀看直播時,可以選擇聽遊戲音樂或直播主聲音或兩者都能聽到,因為有時候非常單純的想看遊戲內容但是直播主會很熱情的跟觀眾聊天,我認為對於只想觀看遊戲內容的觀眾有一定程度的困擾,非常多時候直播主的語言無法與觀眾互通,正因為這樣所以會更困擾。
    總結:
    希望能夠讓觀眾自由選擇能夠聽到的聲音來源,如:僅遊戲、僅直播主、或者兩者都收聽

    1 vote

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  16. Roller Derby Teams from across the globe are moving to twitch for live streaming. It would be nice to have video suggestions and to be able to search for other roller derby content on this platform.

    1 vote

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  17. When WoW Classic launched, WoW and WoW Classic were separate directories. Today they are one in the same. This merge category causes headaches for users trying to find a streamer playing the version of the game they're interested in watching.

    Sure, tags are there - but there aren't many streamers using the tags to deliniate which version they are playing. Currently, 24 streamers have Retail tagged.

    My suggestion is to separate the categories, for a few different reasons:

    1. User experience. Differentiating between the versions of WoW allow the user an easier path to finding a streamer that is creating content…

    26 votes

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  18. The whisper private messaging needs to be overhauled. It’s buggy and not user friendly. Notifications stay unread even when you read the message. Messages disappear from the window. The notifications on the mobile app when you’re watching a channel are annoying. You can’t dismiss them and it covers up the chat window. To me, this is the worst part about Twitch and needs upgrading. I always move to another platform to connect with others.

    2 votes

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  19. Viewers should be able to block video recommendations by blocking specific tags or catagories. This could also double as a parental control function. This should be able to be changed by the user as desired.

    2 votes

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  20. In light of the hideous change to the Twitch policy please allow users to customise preferences to auto-filter out all known channels who can now also stream video highlighting their "breasts, buttocks or pelvic region" or failing that allow Channels to be blocked more easily with a single click when Browsing categories.

    3 votes

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