I tried contact with Twitch BR, but without answer. So i think that i can't contact you all Twitch directly, so i will write here.

I'm Ukyo, a people that is hearing impaired and i have a request. The addition of the badges that can show that the people have hearing impaired, is disabled etc., so streamers can see and try to comunicate in way that is useful.
I'm tired of not receiving even a answer from streamer, even if i said that i'm hearing impaired.
There are few streamers that i feel comfortable in interact with they, and you can count it in your hands. Mostly uses extension called Stream Closed Captions, that is helpful, but i would say that is very confused since isn't even 60% precise. Yes, that's a failure that need to improve. Others streamers comunicate with me in Chat. As i said, i'm tired of not receiving a answer of streamers doesn't matter how much i'm saying i'm hearing impaired. They don't care about us. So, and if add badges like (Hearing impaired, muted, wheelchair), they would care? You all say that is very open about inclusion, but i never saw a action that is inclusive since 2017. That's very unfortunate.

One thing that i want to tell is about that i even received BAN for asking for inclusion! I will show the thread of my twitter that i talked about Inclusion, Badges, Reasons and, the ban! This twitter in this moment have more than 2,1k fav's and 706 Retweets. They want to help me and others people that have hearing impaired! Don't make it ignored, or Twitch will prove that isn't a plataform for disabled people and, resulting in an international embarrassment.

https://twitter.com/Ukyogirls/status/1322722332490780672

• The case that even is closed without justification - 04197241

Please, Twitch!

Accessibility is very important to not only me but also my stream and I'm sure a lot of people feel the same way. It would be amazing if we can get some warning tags for things from Epilepsy to Colorblind viewers. This would not only warn our viewers but can also save a life. The worst thing we want as streamers is to hurt our viewers and have no control over it. These tags and be pre implemented or something we can add given game reviews. These tags can vary and even help those with mental health with warning tags for possible triggering content in a game.

I use a TTS reader to read chat to my headphones, and mix it in with game audio and music. I've toyed with running two concurrent streams from my computer so that legally blind viewers could open both and have chat read to them in real-time, but it hasn't been stable enough. Not sure if possible, but if a secondary audio channel could be utilized by the broadcaster, those needing chat read to them could turn it on and control its volume to be able to keep up with chat.

Alternatively, an in-page TTS reader might also be a good solution. Again, not sure how feasible, but it would be lovely.

Some people enjoy watching streams of games they enjoy/have an interest in purchasing but don't want to follow that specific channel (for whatever reason).
However, there's a certain little pop-up that covers the bottom portion of the stream, pointing at the follow button, that says "Come here often? Come back to [insert Streamers name here] channel FASTER by hitting that follow button" (with a bunch of hands pointing down at the follow button like we can't see it).

See, some of us just want to watch a stream, chill out and not feel pressured to follow/sub/whatever and I wouldn't have a problem with the pop-up so much IF it only showed up once per stream .. but it seems to show up every few minutes.. pressuring you to follow.. insulting you for not following.. why haven't you followed?.. you're still here, you should follow..
Follow..
Follow..
FOLLOW NOW!!!
WHY HAVEN'T YOU FOLLOWED YET?? You JERK!!!...
...
MAYBE... because everyone has follow alerts. So, IF you follow then you announce your presense, which the streamer tends to try to strike up conversations, and you feel pressure to say more... which is fine and dandy. It's kind of the point of broadcasting yourself. You want interaction. but sometimes, as a viewer, you want to just lurk, and the constant pressure to follow does a number on those with social anxiety who want to .. just Lurk

Selectable font sizes for chat that are separate from zooming the entire page with Ctrl+Mousewheel Up would be awesome, even if they don't evenly break. A really cool idea that I've had for a while is actively scaling text fonts, so things like "lol" fill the width of the chat frame, as opposed to longer messages being somewhat smaller.

Additionally to this, simple color-specific modes for different eye conditions - black on yellow, high contrast white on black, yellow on blue - would be immensely helpful.

A pie in the sky addition to this would be selectively highlighting chat messages from established friends or the broadcaster, or highlighting messages from VIP's for the broadcaster if they are the visually impaired one.

I've noticed that closed captioning automatically filters swearing. To be honest, this is less than ideal. It assumes your hard of hearing and hearing impaired users need to have language filtered for them, to a standard which non-hearing impaired users don't. An important part is all language translated accurately as possible, otherwise you are directly deciding what language is more important for the disabled client. If a person wants to engage with streamers that swear it should be their choice whether or not they want to see that content, not chosen for them.

Please note: How to handle slurs within closed captioning is a topic of debate, and I do not mean those, I mean words like **** and ****. If these words are okay for twitch, they should be okay for disabled people to have transcribed.

Currently there is only 3 text alignment where you can only select "Left, Center, or Right" so whenever you select neither of them, the captions does not line up neatly to the same width of the box.

We should have another option called Justify where it would line up all the text nicely which is more tidy, what justify looks like can be seen here - https://www.w3schools.com/cssref/playit.asp?filename=playcss_text-align&preval=justify

Also, I'm surprised that dyslexia font is not included in the font section. Please add dyslexia font, it will be beneficial for those people as well.

What do you guys think? I would love to see those options added in the Closed Captions Options.