I tried contact with Twitch BR, but without answer. So i think that i can't contact you all Twitch directly, so i will write here.

I'm Ukyo, a people that is hearing impaired and i have a request. The addition of the badges that can show that the people have hearing impaired, is disabled etc., so streamers can see and try to comunicate in way that is useful.
I'm tired of not receiving even a answer from streamer, even if i said that i'm hearing impaired.
There are few streamers that i feel comfortable in interact with they, and you can count it in your hands. Mostly uses extension called Stream Closed Captions, that is helpful, but i would say that is very confused since isn't even 60% precise. Yes, that's a failure that need to improve. Others streamers comunicate with me in Chat. As i said, i'm tired of not receiving a answer of streamers doesn't matter how much i'm saying i'm hearing impaired. They don't care about us. So, and if add badges like (Hearing impaired, muted, wheelchair), they would care? You all say that is very open about inclusion, but i never saw a action that is inclusive since 2017. That's very unfortunate.

One thing that i want to tell is about that i even received BAN for asking for inclusion! I will show the thread of my twitter that i talked about Inclusion, Badges, Reasons and, the ban! This twitter in this moment have more than 2,1k fav's and 706 Retweets. They want to help me and others people that have hearing impaired! Don't make it ignored, or Twitch will prove that isn't a plataform for disabled people and, resulting in an international embarrassment.

https://twitter.com/Ukyogirls/status/1322722332490780672

• The case that even is closed without justification - 04197241

Please, Twitch!

Accessibility is very important to not only me but also my stream and I'm sure a lot of people feel the same way. It would be amazing if we can get some warning tags for things from Epilepsy to Colorblind viewers. This would not only warn our viewers but can also save a life. The worst thing we want as streamers is to hurt our viewers and have no control over it. These tags and be pre implemented or something we can add given game reviews. These tags can vary and even help those with mental health with warning tags for possible triggering content in a game.

I have just discovered that for streams containing embedded closed captions (NOT via a Twitch extension), there is no way to display the closed captions when playing the stream on Android or when casting to a Chromecast.

I think it's great that Twitch has added captions support in the first place, but all of it is for nothing if someone who relies on captions is watching on the app or Chromecast.

To be extra clear, I am not talking about caption extensions - those show up in the app, but many streamers use proper embedded captions which seem to only be available in the browser player.

The app really should support displaying captions over the video similar to YouTube, and Chromecast definitely also can show captions so it should be supported there too.

I contacted Twitch support about enabling captions on Android/Chromecast and the only responses I have gotten are links to the help articles about captions and extensions. None of the help articles show how to enable captions on Android or Chromecast, so I have to assume it just isn't supported.

Many people think "closed captions" and subtitles are the same; they aren't.

CC denotes who is speaking (for ex: "Albert: I think it's rather nice out!").

Subtitles only show what is being said (for ex: "I think it's rather nice out!").

It might not be a big deal to most, but if you're deaf, this is huge. It's literally the difference between something easy to follow (actual CC) versus realtime subtitles that might not even accurately represent what's being said.

I know streaming isn't movie making, but imagine watching, say, The Witcher with the sound turned off, but with subtitles on. Even better, go do it. You'll notice two things quickly:

1) The irony of having to read lips despite having subtitles - it's the only way to figure out who's saying what (this is just about impossible for most people)

2) Strong physical/emotional reactions to things you can't see - because they're loud noises. Or suspicious noises (footsteps in a dark room, say). If you're deaf, you have no idea what the character is reacting to.

It's not only un-fun, but I've actually watched my sister kind of wither when getting frustrated with subtitles. It's difficult to see that and not say something :/

I'm not complaining. Having live subtitles is a wonderful feature. I know it's an inconvenience because of the [cc] you use to refer to the feature. But it's not [cc], and, though we try not to say anything about it, it really does need to be fixed (renamed).

As a creator, I can't truthfully put [cc] in my title's feed because it can't be [cc]'d by realtime subtitles. That means I can't use the tag. That means the deaf and hard of hearing might not find my content. Like my sister, for example, and the deaf friends I've made along the way from being in her life (which includes a couple gamer friends).

It's also dangerous to leave it as-is because people will eventually think subtitles are "[cc]". It will solidify the confusion between subtitles and closed captioning. Then, in the future, when others speak up about this problem, the argument will be: "But Twitch already has [cc]!!!"

Then the "subtitles aren't closed captioning" argument begins all over.

Please, please, please find a way to accurately represent the subtitle feature. I know the mistake isn't intentional. As a dev, I know how important it is to get accessibility right. I also know twitch is a behemoth to maintain, and that nobody can be everywhere at once to catch everything. Which I suppose is why we have these forums :)

Thank you.

The way Twitch currently works, it is very hard for an audience member to know if a stream they are entering could contain flashing images or lights. This is especially dangerous to viewers with a sensitivity to light. It could cause physical discomfort, pain, and in extreme cases death. Creators can be nice and warn their audience, however since new viewers can join at any time it is unreasonable to place the burden of constant warnings on a creator. So how do we fix it?
I propose a new simple feature that can create mass warning and help prevent this issue in the first place
Creators can check a box before beginning a stream that says something similar to "content may contain flashing images/lights." If this box has been marked, when a viewer enters the stream a pop-up will appear displaying the message. The pop-up needs to be closed via an "x" symbol to ensure sensitive viewers see the message. However this can be annoying and offputting to viewers without light sensitivities. On the audience side, a new setting under "preferences" appears. This turns the feature off for those who dont need it. The setting says something like
"Warn me about flashing images on/off."
However the default is the setting on so that light sensitive viewers know about the setting. To ensure non-sensative viewers know the warnings can be disabled, the pop-up also displays a separate message which says "these warnings may be turned off in settings." Lastly some creators may not mark a stream as containing flashing images. While it is impossible to rectify all cases of this it is easy to regulate some of it. If a game contains a flashing light warning and the streamer has selected that game as the stream category than the stream will automatically be marked and warn viewers.
While its absurd to ask creators to be responsible for these warnings as viewers are constantly joining at different points, a new feature similar to this one would improve the lives of many and make Twitch a more accessible platform.