Email My Subs Disabled
We are aware that the “Email My Subs” feature allows creators to send content that violates our TOS. To provide the community the tools to help keep them safe, we are temporarily disabling the service while we upgrade it with the safety and moderation features we expect in all creator and viewer touchpoints.
We would like to take this opportunity to hear your ideas around making this feature either safer or more effective! Leave your comments below.
any updates on this? It has been almost a year, I would like to have this feature added back.
I think that Twitch needs a native way to post updates:
Say a stream is delayed or rescheduled or there is an upcoming event in the stream for one reason or another, there should be a 'creator feed' or push notifs that people can opt in or out of (much like the way we have go-live notifs) so that way they can know if there is an update without having to follow the creator on a different platform for updates & without the risk of missing announcements if they were made at a time of stream where viewers weren't able to be there.
There could also be a feature within a feature here that would allow the creator to send them to subs only- useful for announcing sub only streams again without requiring the streamer be on other platforms.
This is a feature YouTube already has.
I would suggest trying it as one-way communication at first, but at some point it might be interesting to experiment with allowing people to comment.
it's literally so easy. Instead of an email, make it a native Twitch feature to mass-message your subscribers or followers even. No TOS violating content that twitch cant remove. So insanely easy.
I love this feature but I think that for other streamers and viewers it would be good to put a decent cap on or cooldown of how many and how often creators can send them. I think that if someone spams people all week with emails it will make that viewer more likely to see those emails as spam even from other creators. I think this tool used correctly can be a massive help to engage views but can harm as well if abused as it was when running. At least that's what I saw in my inbox. This is just my thoughts I would love to know what a member of the Twitch staff thinks?
I don't understand why Twitch keeps roadblocking affiliates. This tool is to help us grow. We need it MORE than Partners. Completely unfair.
Another month has gone by and we've still heard nothing back from Twitch on this issue. I'd just like to know if this feature is never going to come back, or if there is some kind of progress. There's been many suggestions made about how to change or improve things to make the e-mailing subscribers feature safer, but all we've gotten in return is silence.
I would like to see a mailing list in twitch internally
This way a streamer can send all viewers a short email if necessary.
from Twitch account to Twitch account. if a stream is canceled or an event arrives. so everyone knows this. Or which multi-language streamer streams which days.
- Mail system internal
- Only for affiliate and partners.
- Only a streamer or mod can send message to all viewers.
- Viewers can't comment back. you can do that live in stream or whisper.
- Viewers who indicate that they want to be on a mailing list sign up.
they do not wish to be on a list do not report to pop in/pop out.
Not everyone has discord or teamspeak.
This would be a nice extra service for the viewer's community.
and know what is being streamed or an event or charity event.
Twitch used to have a similar mailbox, but two-way communication. it was ever deleted. But my idea is only outgoing mail after all viewers , they get this inbox but can't reply back.
In the Netherlands they say "No shooting is always wrong" No you have, Yes you may get ;-)
You all know whom abused this system and outreach, just ban them already. dont penalize the rest of us for twitch-thot-arations 3:16
Can you just tell us if this is never coming back?
If the email to subs feature will be disabled for the foreseeable future, I think there should instead be a feed/post feature where streamers can send a message internally on Twitch itself, with it possibly also having a notification be optionally pushed to the users mobile devices. The current notifications tab is underwhelming and underutilized, used basically only to notify people sub updates. Why not also creator/streamer updates? The users would receive it in their notifications panel, or maybe a new tab; but this would be a much easier solution to combat email clutter spam and have easily traceable moderation capabilities within the platform itself. Of course, the push notification feature would need to be a in a limited capacity to not have streamers abuse the function, whether it be a 1 post a week / 1 notification a week or something of the sort.
Scheduling an important stream or a sub-goal event is now much harder attempting to notify all subscribers who may not be already a part of a community's Discord server. I've used it with great success in past streams and the feature being gone is a bummer.
ooh dam I thought this was still a thing I have a big Halloween event wanted to tell everyone about. Please bring it back. was such a great way to engage with the community
Please do bring this feature back. This would be a great way to reward/return gratitude to the viewers that have subbed. Maybe add on a feature that will allow the subscribers to report/block/spam if the streamer is sending them nonsense.
Do we have a timeline of when this feature will be re-enabled? I don't have a way of letting my subs know what new things are available to them if they're not already in my discord...
Emailing subscribers was my way of communicating to my subscribers without being live in chat. Not all of my subscribers are in my discord server which makes it difficult to pass along some interesting and cool things that I am working on behind the "go live" button. Out of the people that I have subscribed to, exactly none of them have abused that functionality.
If anything it would be nice to have more formatting options.
Thank you for removing one of the most useful engagement-tools and treating your customers and creators like children, that need to be restricted. Banning words and disabling functions will NOT solve the problem you have with parts of your audience - you only **** off the rest. Seriously disappointed in your lack of vision lately.
I had originally posted this prior to subscriptions being disabled
Drafts and scheduled sub emails"
Sub emails are a great way to reach out to those who continue to support you but may not be able to make it to every stream or watch every VOD.
Sub emails are a very under utilised tool and I believe with a few added features it could really excel a content creators channel.
The two features I would like to see incorporated are scheduling emails (not repeatable) and drafts. For example, I'd like to send a customised monthly email on the 1st of everyone month around the same time. Having drafts would also be a good way to add ideas on the go.
The purpose isn't to spam subs (and if you didn't you'd probably lose subs) but to engage.
p.s. it'd be really nice to have the extendy thing in the corner of this box so I can see everything I've typed at one :)
Maybe have some templates that a creator can choose from and send to their subs/resubs. Maybe Twitch can auto-generate the name of the creator so that creators don't need to fill in anything.
If you can have some different ones that can suit a few different occasions. Like, welcome to the channel if it's for new subs. Or Thank you for subbing to include returning ones too.
And then some holiday themed email templates or so. Go NUTS! :)
Please add this back. I was gonna start using this to notify my subs about certain things I'm working on and any changes to my stream and upcoming events. I really have no other way to do this since twitter is something neither me or my community would want to use.
I've lost a good half of my subs since this feature was disabled, It was my best marketing tool for announcing giveaways, new sub perks / emotes and keeping them up to date on whats going on in my streams. I really miss this feature, are there any updates on it coming back? surely the new verfied email system prevents this from being problematic?
Still waiting to hear any updates about this situation. As a smaller channel, this ability to be able to e-mail my subscribers and let them know about the exclusive videos I'm going offer for their generous support was a huge part of my marketing strategy.
Most of my Twitch subscribers do not follow me on other platforms, so this ability to e-mail them is the best way for me to keep them up to date on my plans. I think all of us here in this thread would like to know what is being done to bring this feature back.
There's been plenty of suggestions on how to make the feature safer, and many of us here are understandably frustrated at Twitch's lack of any kind of response on this issue.