55 results found
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Fix 2FA bug where Twitch says my number is already used I have tried for quite a stretch of time to get my mobile phone number accepted by Twitch, yet still no luck, due to Twitch saying I already used my mobile number to verify an account before. That is a straight-up lie, considering I did not get my phone until 1 years ago at Christmas, and I haven't even attempted verifying with my phone number at all, until recently! I have seen another person with the same issue, January of this year, which I have linked at the bottom of this post. My theory is that someone had my phone…
4 votes -
Age restrictions It would be nice for twitch to add age restrictions then it would be more accessible to everybody audiences that are younger can watch more younger streams. around like people who are 5 and up can use it. And allowed to decide what they see.
3 votes -
Account age verification from the start Recently a 19 year old got susspended on Twitch indefinitley for being under age, this is not ok. Twitch should be absolutley sure about ages and not have an auto bot ban users falsly.
This idea is all about having an ID registered into the accounts when creating them, using the candidate number, date of birth, ect. Basically a debit card for paying for bits, but with an ID registering the person behind the account and also verifying their age. If the ID is renewed then Twitch should ask the user to update their details with the new ID.6 votes -
Allow an option to login with SMS or verified email Why do I have to use just SMS code login options when I went through the process of verifying my email. I should be able to chose SMS or email verification and if I'm trying to change my SMS code phone number why does it send a code to the phone number I'm trying to change? why not send a email to my already verified email. When I'm trying to disable 2FA why isn't there a option to disable it via email as well? Also if you no longer have your phone number you had when you made the account…
7 votes -
Add Landline Allow me to put in a Landline phone number for VPN, and an automated Twitch calls with the 6 digit code. Not everyone has mobile phones.
2 votes -
Option to not receive gift subscriptions in channels you follow. To have the possibility of not receiving gift subscriptions in any channel. Currently, you can deactivate the receipt of gift subscriptions in channels that you don't follow but not in the ones you do follow, would be good to have an option to deactivate this completely regardless of whether you are a follower or not.
11 votes -
disable 2fa without switching numbers or using authy there needs to be a way to disable 2fa without having a phone number or needing to sign into authy (which requires a phone number as well). i have gone through your automated support since December of last year with no resolution other than "Our policy is typically to not remove Two-Factor Authentication (2FA) under any circumstance, as doing so would defeat the purpose of your account having that extra level of protection.
When reviewing the information provided for the account we were unable to verify ownership and as a result, we will not be able to remove 2FA from…
1 vote -
Force 2FA check option Nobody here is oblivious to the knowledge that tons of people are having difficulty logging into twitch and that twitch's "suggestions" for fixing this issue never work usually leaving a lot of people with an unsatisfying "we've extended all troubleshooting options so we'll be closing this ticket" and still being locked out of their account.
Well I've gone out of my way to find a potential solution for this problem until Twitch actually decides to fix the login issue and that is to provide an option on the login screen to force a 2FA check which tends to fix the…
1 vote -
senha É muita burocracia para se redefinir uma senha, todas as vezes que preciso editar alguma coisa tenho que enviar um reset de senha pq as senhas que normalmente usamos para outros sites vocês dizem ser fracas e não deixa colocar, senha com letras maiúsculas, minúsculas, caracteres especiais e números e mesmo assim pra vocês é fraca. Mudem isso! Sem falar que vocês já mandam um código no e-mail então pra que tanta burocracia na senha.
1 vote -
Decline mod or vip from personal settings At Christmas, like everyone else, I received the recap and I was surprised to see that he was a moderator of 10 channels, of which 8 I don't know which ones they are and I think that many people mod without knowing who or they do it because that person is "famous" and they It is exciting to give these people a mod or vip rank. My suggestion is that in each one's settings it should be shown which channels it moderates and in which it is vip, to be able to reject both being a moderator and the vip…
3 votes -
Make password recovery work The password recovery with the email is not working (checked and not the email provider's fault). I tried to solve it with the support but after a handful of emails they just closed the ticket with this: they really want to help, but cannot. I just wanted them to send that recovery mail to the email adress that belongs to that twich account but they "unfortunately cannot help".
2 votes -
Say no to 2 factor authentication(sign in with 2 passwords etc.) and don't punish people that don't want it. Keep with a normal password requirement but lose the 2 factor junk. If someone enters their password wrong too many times temporarily lock the account and have the user unlock the account through their email while also advising the user of the attempts. This doesn't fix the issue of bad actors who know a users account name (unless user name and id can be seperate?) - giving the user a headache from having to keep unlocking their account through their email, but it doesn't/shouldn't inconvenience the majority of other users.
I don't want 2 factor junk but am forced to…2 votes -
Allow disputing phone number useage I have had my phone number for over a year now and I am unable to use to due to the fact that whoever had it before has it registered to THEIR account. When I contact support after having explained that the account the number is currently connected to isn't mine and I don't know the person, they tell me to VERIFY THAT THE ACCOUNT WITH THE NUMBER IS MINE.
Please. Upgrade your support and make it easier for people to claim THEIR PHONE NUMBERS.
1 vote -
Stop sending successful log-in emails from known locations I already have 2FA. I do not want emails confirming a login, especially if it's from a known location. Please add an Unsubscribe option for this notice.
16 votes -
remove 30-day re-auths Requiring users to enter some code via sms every 30-days is just stupidity disguised as security theatre. These codes do nothing to further protect our data at-rest, nor do they validate identity. It's just another unnecessary hoop to jump through. If it wasn't a meaningless, pointless, futile exercise, you wouldn't have added a 30-day option to not-validate - you'd be validating with every new browser instance. We don't need another TSA in our lives.
14 votes -
Please Fix 2fa set up so that it works with all phoneS Please Fix 2 fa so it works with all phones. I am currently having to find a work around because MY cell carrier is NOT supported. it is preventing me from getting my affiliate that is B.S. There should be another option to authenticate other than cell phone OR your system should just send a code out to what ever # i put in even if it is not on some list. this is crazy as my Number works for every other site on internet!
25 votes -
Disallow (or add option to disallow) SMS password reset Now that Twitch has enabled streamers to require phone number verification to use their chat, I and many others have had to add a verified mobile number to my account. The problem, however, is I can now reset my password via SMS, which I did not ask for. This is especially problematic because Twitch's 2FA solution can also be bypassed via a phone number that's required to set up 2FA at all, even if the user has a secure authenticator app, meaning an attacker with access to the user's phone number can defeat both factors. Twitch just suffered a data…
3 votes -
Ability to disable the display of your badges on your profile Now that sub/bit badges etc have been added to display on your profile when someone clicks on your name in chat. It would be nice to have the ability to hide these from public view if you want.
2 votes -
Better account verification steps when you forget your password I forgot the password to my account and didn't receive a single password reset email. I tried to verify my account through customer support but they said they couldn't verify it. Being as I don't have any of the information they request linked to my account other than my email it's a bit redundant. If there was a way of verifying via linked account such as a PlayStation Network account, or via a Discord account, it could make the whole process much easier.
4 votes -
Send in the right code Every time I put in the code that you sent me it says that it’s wrong and I’m getting pretty annoyed. Please send me the right code.
1 vote
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