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Account Management

This Forum concerns: Login, Connections and Password Resets

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Account Management

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52 results found

  1. Not entirely sure what category this falls under, but, I'll describe the issue I am currently facing.

    I can't verify my account:

    My new-ish phone number is tied to an account with a bogus username and email that doesn't belong to me. I'm stuck in a position where I can't disassociate the phone number with the fraudulent account.

    In order to do so, I need access to the account and this is where things get tricky.

    You can log in with your phone number via the app. If you don't know the username, you can have a text sent to…

    5 votes

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  2. I found out, that there are third-party-websites, where I can enter any Twitch-username (not just broadcasters), and it shows me all channels, that this Twitch-user follows. Everybody can use such a website. You do not have to be a developer or a broadcaster or a moderator. That means, that this information is public. I was not aware of this. I did not consent to this. I thought/assumed, that this information in private.

    This information should be private by default (not public by default) (especially if you are a viewer and not a broadcaster), and there should definately be an option…

    2 votes

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  3. Federal law requires 2 SEPARATE METHODS for authentication, INCLUDING ALLOWING VOID! By forcing people to use mobile devices only Twitch is committing a felony.

    2 votes

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  4. Please review the current view on blocking user accounts. In the last few weeks I received two 14-day long bans simply because people joked around "what's gonna happen" and reported me. Appeals rejected both times. Sad thing is, I know about approx. 10 people experiencing the same thing. Something is obviously very off on Twitch these days...

    2 votes

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  5. This has been posted before and will likely fall on deaf ears again because there's money involved. But here I go trying anyway.

    Stop requiring users to hand over their phone numbers just to chat. I know bot problems are a convenient excuse to force this on people, but I still don't agree with it.

    I'm a paying customer. Have been for years now. Why do I still need to prove my authenticity by giving Twitch my phone number? Oh I know. Because data-brokers pay well.

    Let me put it this way: If I'm paying money for a service and…

    1 vote

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  6. my idea is that support should either have a discord server so users can get evidence to why accounts are banned or support should actually send in the tickets the evidence. streamers like me getting banned for "violent hate speech" but no evidence to support the cases and ive tried appealing twice but both times rejected with no clear reason

    2 votes

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  7. You mind telling me why any random ******* can falsely claim any part of my stream audio and in order to refute that dmca claim, I have to doxx myself to them so they can run onto venmo with my info? You realize this is what bad actors are doing with false claims right? I'm currently fighting off 3 because of your flawed *** system.

    1 vote

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  8. Hello! I welcome the new Twitch guidelines and support people doing their own content, as long as it's labelled properly.

    Having said that, where I can see Twitch improve upon in terms of safety is something that Sony did a long time ago for PSN accounts: If you're under 18, your Twitch account has to be a mandatory supervised account by another Twitch account that's over 18. That way, anything M-rated and labelled with suggestive/sexual content could be forcefully filtered out for those supervised accounts and when the user turns 18, they get an option to remove said restrictions. It's…

    5 votes

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  9. hi first in my current account i tried to add my phone number but i have already added to my past account and i found that account and enabled the enable additional twitch acoount and back to my current account tried to add it but errored say oops we have an unexpected erroor so i back my past account and deleted the phone number and i back to my current account tried to number same error. Thanks.

    2 votes

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  10. Allowing users to complete the Affiliate Application by using their Paypal or another method that doesn't include sharing their SSN would be a major step privacy wise.

    If someone's SSN gets stolen, it can ruin them financially for years to come or even for life. This is why we are told never to share that number. Having a work around where we can file the taxes ourselves without having to give out our SSN to Twitch or Amazon would be beneficial to all involved and would help reduce the chances of people getting their SSN stolen.

    5 votes

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  11. I submitted an appeal for my account (crowdog69b69t) because I was wrongfully accused of being a bot and or a automated account. I'm so frustrated because it took one day to be rejected for a warning that I got back in november, but it's been over a week and I still haven't gotten a response from my appeal for my indefinite suspension. I am victim to a false report and I'm not sure how many people are targeting me. I want my account back immediately. I am most definitely a real streamer and i only use one account to stream.…

    2 votes

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  12. The password system in twitch has me put beyond disbelief. I have truly never experienced a more horrific security protocol; it is almost comparable to the password game, which was created as a joke. I would like to suggest some changes.

    1. scrap the existing system, unfixable.
    2. make a three character minimum; this is all that is necessary for actual security increase. People who take their privacy seriously will act accordingly.
    3. Allow special characters. It is genuinely baffling that as a company you made the conscious decision to decrease the amount of usable characters in a password.
    4. Get rid of whatever…
    4 votes

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  13. i cant use my phone number on this account even tho i deleted the number from the second account. any ideas why i cant use my phone number. it says that its been used on other account even tho its deleted.

    2 votes

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  14. 2 votes

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  15. I'd like to request a feature that allows users to disable the visibility of their followed channels for streamers and mods. This enhances user privacy and ensures a more personalized experience.

    3 votes

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  16. Please make a way to recover a phone number, or a way to disconect every account off a phone number because in Brazil the phone numbers that you get can already have been used by another person before you purchase your chip and for now i have a phone number that i canot use because we don't have a option like this (sorry for my bad english)

    3 votes

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  17. Why do I have to use just SMS code login options when I went through the process of verifying my email. I should be able to chose SMS or email verification and if I'm trying to change my SMS code phone number why does it send a code to the phone number I'm trying to change? why not send a email to my already verified email. When I'm trying to disable 2FA why isn't there a option to disable it via email as well? Also if you no longer have your phone number you had when you made the account…

    6 votes

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  18. Recently a 19 year old got susspended on Twitch indefinitley for being under age, this is not ok. Twitch should be absolutley sure about ages and not have an auto bot ban users falsly.
    This idea is all about having an ID registered into the accounts when creating them, using the candidate number, date of birth, ect. Basically a debit card for paying for bits, but with an ID registering the person behind the account and also verifying their age. If the ID is renewed then Twitch should ask the user to update their details with the new ID.

    6 votes

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  19. To have the possibility of not receiving gift subscriptions in any channel. Currently, you can deactivate the receipt of gift subscriptions in channels that you don't follow but not in the ones you do follow, would be good to have an option to deactivate this completely regardless of whether you are a follower or not.

    11 votes

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  20. I have tried for quite a stretch of time to get my mobile phone number accepted by Twitch, yet still no luck, due to Twitch saying I already used my mobile number to verify an account before. That is a straight-up lie, considering I did not get my phone until 1 years ago at Christmas, and I haven't even attempted verifying with my phone number at all, until recently! I have seen another person with the same issue, January of this year, which I have linked at the bottom of this post. My theory is that someone had my phone…

    3 votes

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