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Customer Experience

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Customer Experience

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52 results found

  1. Why does the video for Twitch now say, "Failed to load module" in Mozilla? I'm not sure where to even ask this, since the troubleshooting choices are absolutely meaningless. This happened before with the "About" information on streamer feeds, before. and it got fixed, eventually. I assume, once Twitch noticed it. If you're not going to keep things working, then why should we have to pay for Twitch Turbo or watch ads? That's part of you keeping the platform working.

    2 votes

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  2. Notice in the middle of some streamers live stream, when my cursor hovers in the middle, a pop up comes up that says, " CLAIM your sub". This happened to me previously on another streamers page and thought someone gave me a sub and i was CLAIMING it. It wasn't. If you click it, it immediately uses your PRIME sub for that streamer. That is very misleading. I was checking out a streamer and thought someone in chat, like many do, gave me a sub. If someone is new on twitch or not on much or hasn't seen it, they…

    2 votes

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  3. help portal gets actual people to help the customers instead of saying nothing they can do and live with it.

    2 votes

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  4. Latest microsoft edge version 119.0.2151.58 (Official build) (64-bit) is not supported with twitch, am unable to login after the update :(
    Using Opera GX as a substitute until the issue is fixed.

    2 votes

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  5. When creating a new account, there is not very good documentation for today's tech standards. You should have a step-by-step walkthrough with frames guiding you through. This is a website largely for video games, the tutorial for using this system should be up to the standards of video games. That's the standard your customer base is used to.

    (Also, Open Source this and let us make it better ourselves)

    2 votes

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  6. Hi there, I'm the organizer of Cologne, Germany Community MeetUps, Powered by Twitch (meetups.twitch.tv/cologne).

    I would like to request to add Twitch Community MeetUps to the "Events" section in the "Say "Hi" to the Neighbors" article.

    Not limited by their meetups.twitch.tv links, but in addition perhaps using their Discords to engage local streamers to connect with local meetups.

    I think this is a gread added value for Twitch and the Community. Twitch is promoting their community meetups, and increasing attendees. Communitys will find new members in their region.

    Thanks!

    2 votes

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  7. It's not very clear on the popup that you can select more than 1 option. The Help article stated up to 3 - that should be stated up front on the popup window.

    It would be nice if somehow this could be expanded for constructive criticism as well. There's always room for improvement and it'd be nice to be able to get honest feedback from viewers as well.

    2 votes

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  8. As of current, Twitch doesn't properly define what it considers a "small streamer". This makes it hard to actually understand when features it develops are actually for small streamers.

    Please accurately define and categorise what is meant by "Small Streamer" and, if possible, separate out "Small Partners", "Affiliates" and "New Streamers" when discussing new features and support.

    2 votes

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  9. Many help articles use the term 'creator' even if they only apply to affiliates or partners, which is very confusing. Update help articles to more easily identify if a topic applies to your issue or question.

    2 votes

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  10. 配信のアーカイブで、コメントがかなり遅く流れてきます(4〜5分くらい遅れてコメントが流れてる)。この点も直して欲しいです

    ・iPhone 18 Pro
    ・iOS27.2
    ・TwitchのVer.31.9
    ・空き容量 360GB程

    1 vote

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  11. https://link.twitch.tv/AffiliatesFees redirects to https://help.twitch.tv/s/article/affiliate-onboarding-guide#fees , but it should probably redirect to https://help.twitch.tv/s/article/payout-details-faq#fees instead. When I found this link, it was in "For details on payout fees per payment method, click here," so I think it should straight to the list of fees. Plus, its current target (Affiliate Onboarding Guide) doesn't even have a fees section.

    1 vote

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    1. Contacting Twitch should be WAY simpler. As of now it's a whole job - and if it isn't and there is a quick way, I don't know it so it's shown clearly anywhere.
    2. Contact page should have an option for dark mode, and follow the setting used for the main Twitch site.
    3. This Forum should have dark mode option too (though being a separate company from twitch i would understand if that's not an option)
    1 vote

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