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How can we improve the ad experience?

Ads: Bugs

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I'll give you a chance to fix this on your end, before more legal avenues are considered.

  1. Viewers with recurring subscriptions (Tier 1-3) are being interrupted with ads, despite your company's claim of AD-FREE VIEWING for subscribers. (Honestly it feels like I'm just a regular follower at this point.)

  2. Other livestream chatters who are also subscribed have not experienced this issue; it seems to affect only a handful of accounts.

  3. I HAVE DONE THE BASIC REFRESH AND UPDATE OF ALL BROWSERS AND EXTENSIONS ON THE VARIOUS PLATFORMS I UTILIZE, and the issue is still not resolved.

  4. There may be a BUG associated with the last Twitch App update. As I have done everything I can to rectify the situation on my end, this is most likely where the problem is occurring as this disruption is only recent (2 days ago).

  5. A ticket has been made and submitted. I would appreciate a non-automated response on this matter. If you need more time to investigate the issue, please mention so if that is the case.

  6. I really want to avoid submitting a claim to the BBB regarding questionable practices on your company's part.

Thank you for understanding. I know ad revenue is a thing for your business, but the promise of ad-free viewing for dedicated subscribers is just as much a thing. The whole point of conducting business in this matter is to avoid ads, I pay for this service, and I expect Twitch to uphold their end of the agreement.
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