tVOS 17.0 Twitch App video goes black after 5 minutes of watching
Re posting this to the TV App bugs.
Multiple users having issues with the app during any sort of playback.
The Twitch Apple TV app does not work on the new tvOS 17.0 OS . When watching a VOD or live stream, the video will suddenly go all black but the sound will continue playing.
This issue has been reported multiple times not only here but also as feedback, and nothing has been done, and there have been no acknowledgements from the team.
Still broken. I stopped watching live and use YouTube for VODs instead.
🙏 sometimes i have to pause/play several times in just 10 minutes during a vod.
As others have said - while watching a past broadcast the screen goes black but the audio continues. If you don’t do anything the apple tv goes to screensaver mode. If you push play/pause twice the video speeds up to match the audio and you’re good…for now.
This also happens during live streams, though less frequently than past broadcasts.
Pls fix this…
Watching a live streamer I’m not subscribed to this morning, and he ran ads at one point. After the first three, which each counted down -30 or -15 seconds, the fourth one said “-1:25:43 4 of 4” and his stream came back up. It was CRYSTAL clear, like never before - I was pulling full resolution and frames for sure, and the black screen didn’t occur. It never does during ads, of course, so this somehow glitched it and I was able to watch straight through with extreme clarity and color. Whatever is being done to protect ads would be great for streams!
Response from Twitch Support regarding this issue:
“ I am sorry to hear about the issues you're having with your Apple TV.
Based on the information provided, it looks like this is currently a known issue that we're actively working to resolve as soon as possible. We are unable to provide an ETA for resolution, however we appreciate your patience in awaiting this fix.
Issue persists with new app update released in January 5th….
This has been an issue for several months. Viewers on an Apple TV frequently get a black screen on VODs. Audio comes through without any visuals. I left a 1 star review on iTunes since there’s no indication this will ever be addressed.
Who can we contact about this ongoing issue? It has been going on for more than 1 year. Both Twitch and Apple should be interested in fixing their broken app.
I first reported this issue on September 20th 2023 with ZERO response from twitch thus far. This company is comically incompetent.
Given that Twitch are ignoring this issue, I would suggest reporting this directly to Apple and requesting they review the apps suitability to be on the Apple TV app store given its badly broken.
Additionally leaving a 1 star review on the app store may also be a means to draw attention to this issue given Twitch seem incapable of fixing it or communicating with their users.
I also commented on the other post. Screen went black 7 times in an hour last night. Normal behavior since update. Twitch obviously could care less about this because they haven't responded to either post. Please update the app or fix the issue.
This is a major issue that directly impacts the basic function of the app. It's been an ongoing issue for many people, and frankly I'm astounded that it hasn't been taken care of yet.
Still have this problem. Please fix that twitch!
VODs are unwatchable on the Apple TV App. This has been going on for well over a month. Please fix ASAP!
Just bought Twitch Turbo 2 days ago after discovering the Apple TV app. Encountered this bug almost immediately and it's too annoying to deal with so I'm trying to cancel Turbo and get my money back.
I’ve been experiencing this, it also impacts live streams, but VODs mostly. I’ve logged support tickets twice regarding the issue as the first ticket was auto response.
It’s quite frustrating and is the reason why I currently am not subscribing to Turbo.
Same issue as others. Mostly on vods, but has also happened watching lives.
Yep. The only way to watch Twitch through Apple TV is the AirPlay it from my iPhone to my AppleTV 4K. Using the Twitch app on the AppleTV is useless.
Yup! Just another reminder that I'm not subscribing again until this is fixed...
Ongoing super annoying issue. Has been going on for many weeks now.
Really making me miss the “Twitchy” app you guys killed when bringing this official app to the appletv.