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How can we improve the streaming experience on our TV apps?

Twitch Applications: TV Apps: Bugs

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tVOS 17.0 Twitch App video goes black after 5 minutes of watching

Re posting this to the TV App bugs.

Multiple users having issues with the app during any sort of playback.

The Twitch Apple TV app does not work on the new tvOS 17.0 OS . When watching a VOD or live stream, the video will suddenly go all black but the sound will continue playing.

This issue has been reported multiple times not only here but also as feedback, and nothing has been done, and there have been no acknowledgements from the team.

Original Post: https://twitch.uservoice.com/forums/310222-twitch-applications-mobile/suggestions/47267012-tvos-17-0-twitch-app-vod-video-goes-black-after-5
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  • howell___ commented  ·   ·  Report

    Still happening over 2 years later. I have moved to YouTube for VODs.

  • bunnybabie__ commented  ·   ·  Report

    This has been happening for over a year.
    This needs to be fixed now!
  • pabulous commented  ·   ·  Report

    I'm on tvOS 17.6, the video plays fine but the sound keeps dipping in and out until eventually the stream buffers, after which the sound is fine. It happens every time I start a stream.

  • eknigmah commented  ·   ·  Report

    Just updated to tvOS 17.6. Issue not resolved.
  • gibby736 commented  ·   ·  Report

    This has started happening on live streams in the past week or so. Apple TV 4k on tvOS 17.5.1.
  • Sunookitsune commented  ·   ·  Report

    It seems like either a recent Twitch app update, or the iOS 18 Public Beta has finally resolved this issue?

    At the risk of jinxing things, I’ve been watching a VOD for 3 hours now without a single hiccup.
  • hemrickbe commented  ·   ·  Report

    ******* crist now my google tv twitch app is doing it too. Amazon has to be breaking this **** on purpose.
    Anti competitive class action?

  • ae_taki commented  ·   ·  Report

    So i pay for Twitch Turbo and still have this **** bug for over a year now....
  • officiallyfussy commented  ·   ·  Report

    That this is still going on so long is pretty sad. I am going to cancel my turbo membership at this point, as I mainly watch VODs of my favorite streamers and the price hike of turbo in combination with so many bugs is ridiculous.
  • strijd__ commented  ·   ·  Report

    vods are still unwatchable on appletv without the screen going blank 20 times an hour
  • howell___ commented  ·   ·  Report

    Still broken. I stopped watching live and use YouTube for VODs instead.

  • Cthulhukisses commented  ·   ·  Report

    🙏 sometimes i have to pause/play several times in just 10 minutes during a vod.
    As others have said - while watching a past broadcast the screen goes black but the audio continues. If you don’t do anything the apple tv goes to screensaver mode. If you push play/pause twice the video speeds up to match the audio and you’re good…for now.
    This also happens during live streams, though less frequently than past broadcasts.
  • Red_Eye_II commented  ·   ·  Report

    Watching a live streamer I’m not subscribed to this morning, and he ran ads at one point. After the first three, which each counted down -30 or -15 seconds, the fourth one said “-1:25:43 4 of 4” and his stream came back up. It was CRYSTAL clear, like never before - I was pulling full resolution and frames for sure, and the black screen didn’t occur. It never does during ads, of course, so this somehow glitched it and I was able to watch straight through with extreme clarity and color. Whatever is being done to protect ads would be great for streams!
  • nebbiebby commented  ·   ·  Report

    Response from Twitch Support regarding this issue:

    “ I am sorry to hear about the issues you're having with your Apple TV.

    Based on the information provided, it looks like this is currently a known issue that we're actively working to resolve as soon as possible. We are unable to provide an ETA for resolution, however we appreciate your patience in awaiting this fix.

    Regards,

    Twitch Support”
  • nebbiebby commented  ·   ·  Report

    Issue persists with new app update released in January 5th….
  • eternal_fool commented  ·   ·  Report

    This has been an issue for several months. Viewers on an Apple TV frequently get a black screen on VODs. Audio comes through without any visuals. I left a 1 star review on iTunes since there’s no indication this will ever be addressed.
  • Velrun commented  ·   ·  Report

    Who can we contact about this ongoing issue? It has been going on for more than 1 year. Both Twitch and Apple should be interested in fixing their broken app.
  • a_sneaky_pete commented  ·   ·  Report

    I first reported this issue on September 20th 2023 with ZERO response from twitch thus far. This company is comically incompetent.

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