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  1. Hello, my viewer count always shows 1 maybe 2 viewers, however you can clearly see multiple accounts in chat watching. So not including viewers that don't have accounts, why is my stream showing only 1 viewer?

    1,993 votes

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    416 comments  ·  Bugs  ·  Flag idea as inappropriate…  ·  Admin →

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    Hey everyone! Just wanted to pop on here to give some clarification. 

    Your Viewer Count reflects the total number of people watching your live broadcast, whether or not they have logged into a Twitch account. Your total Users in Chat reflects the number of logged-in Twitch accounts that are connected to your chat. In some instances, an account can be connected to your chat without watching your live broadcast - like chat bots, users in chat-only mode, or users in pop-out chat mode - which would then create a difference in your total number of Users in Chat and your Viewer Count. You can learn more about your Viewer Count and Users in Chat in this help article.

    Thank you as always for the feedback!

  2. no aparece mi canal en directo .si lo buscan mis seguidores el canal aparece y desaparece pero yo entro a mi cuenta normal y estoy en directo .q puedo hacer?

    53 votes

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    Closed  ·  9 comments  ·  Bugs  ·  Flag idea as inappropriate…  ·  Admin →

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  3. Yesterday I just did all the "Affiliate program" requeriments, it says on my dashboard that I can start now, but everytime I click on the button I get this screen:

    "sorry. unless you’ve got a time machine, that content is unavailable"

    what is happening?

    29 votes

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    Closed  ·  20 comments  ·  Bugs  ·  Flag idea as inappropriate…  ·  Admin →

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  4. Not sure if this has been happening all along, but there are errors in the Stream Summary for me. For instance, I streamed from 6:50p - 10:05p tonight, but it tells me my stream went from 6:50-8:55, shorting me over an hour. Also, says I gained only 1 follower tonight, but I gained 4. Is this just a glitch tonight, or has this kind of thing been going on for awhile? If so, it's hard to trust the stats...

    25 votes

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    Closed  ·  19 comments  ·  Bugs  ·  Flag idea as inappropriate…  ·  Admin →

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  5. My channel cannot be found by category,game or even by typing my channel name, It's been 2 weeks since my channel disappears completely to followers even though I'm live my channel cannot be found unless people type my channel URL link, otherwise it banishes until I go offline. Stream is good and live but it disappears from every list on the site.

    24 votes

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    Closed  ·  6 comments  ·  Bugs  ·  Flag idea as inappropriate…  ·  Admin →

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  6. When I upload a thumbnail it is shown in black, it does not load the thumbnails of my streams correctly.

    15 votes

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    Closed  ·  7 comments  ·  Bugs  ·  Flag idea as inappropriate…  ·  Admin →

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  7. 15 votes

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    Closed  ·  1 comment  ·  Bugs  ·  Flag idea as inappropriate…  ·  Admin →

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  8. No aparezco cuando me buscan por twitch y algunos me dicen que tampoco les aparezco a la izquierda cuando estoy transmitiendo por su plataforma, es esto un bug o una configuración que toqué sin querer?

    14 votes

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    Closed  ·  3 comments  ·  Bugs  ·  Flag idea as inappropriate…  ·  Admin →

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  9. Llevo un mes intentando completar la 3 pregunta del formulario de afiliados y cuando intento hacer la pregunta de los ''canones'' se me queda cargando la pagina y no me sale nada, por favor ayúdenme es urgente, gracias.

    8 votes

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    Closed  ·  1 comment  ·  Bugs  ·  Flag idea as inappropriate…  ·  Admin →

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  10. Tengo problemas, mi canal no aparece en el buscador...

    7 votes

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    Closed  ·  7 comments  ·  Bugs  ·  Flag idea as inappropriate…  ·  Admin →

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  11. Mi canal no aparece en la busqueda, es como si no existiera pero me fije de canales con menos seguidores o inclusive sin contenido y sin embargo aparecen.
    My channel does not appear in the search. As if it didn't exist and i dont understand why. I see others channels without content or followers and they appear.
    Voten si les pasa lo mismo/ Vot if you are in the same situation

    7 votes

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  12. 6 votes

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    Closed  ·  0 comments  ·  Bugs  ·  Flag idea as inappropriate…  ·  Admin →

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  13. 5 votes

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    1 comment  ·  Bugs  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello! So sorry for responding late here, however we normally recommend waiting around 48 hours for your achievements to update after a stream. 

    Thank you for your patience!

  14. Quiero que mi canal este etiquetado como español

    5 votes

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  15. 4 votes

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    Closed  ·  3 comments  ·  Bugs  ·  Flag idea as inappropriate…  ·  Admin →

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  16. Al parecer mis seguidores que tienen activadas las notificaciones no les llegan cuando estoy en stream esto ha pasado desde Diciembre de 2019

    4 votes

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  17. The channel points dont show next to the chat neither under community. Please fix

    4 votes

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  18. After completing step 4 of the onboarding process, I get the "Affiliate Onboarding Complete" screen but when I click out of it, the screen is still stuck at Step 4 as if I didn't do anything and says "NOT STARTED". I have tried to let it resolve on its own and also chose the "start over" option multiple times. All I get from your support are canned emails not really addressing the issue. Can this please be looked at? Really turning me off to this process as its been going on 6 days. This is also not a review issue.…

    3 votes

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    3 comments  ·  Bugs  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello! Apologies for your experience with Onboarding thus far.

    Step 4 of the Onboarding process typically takes a few minutes; however, due to the large multitude of factors, it is possible that the process may take a while to complete.

    Thank you for your patience!

  19. I'm trying to get to affiliate, but I'm running into a bit of an issue with it. I seem to have 2 different follower counts.

    If I go to my Twitch channel, I see that I have 46 followers (only 4 away +.+)
    If I check my Twitch Creator Dashboard, and my stream summary email, it says 41 followers.

    This has been going on for a while now. At first I didn't pay it much attention since I thought that it was a matter of waiting the 48ish hours that twitch staff always mentions, but this has now been going…

    3 votes

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  20. When I tried to load the video producer tab, It said that there was an error loading data. If I tried to click anything else, It would say I don't have access unless I refreshed.

    3 votes

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    3 comments  ·  Bugs  ·  Flag idea as inappropriate…  ·  Admin →

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    Hey there!

    Thank you so much for flagging this! This should be resolved now luckily.

    If you are still running into any issues please reach out to our team at help.twitch.tv so they can further investigate with you.

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