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444 results found

  1. Hello, my viewer count always shows 1 maybe 2 viewers, however you can clearly see multiple accounts in chat watching. So not including viewers that don't have accounts, why is my stream showing only 1 viewer?

    1,994 votes

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    416 comments  ·  Bugs  ·  Flag idea as inappropriate…  ·  Admin →

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    Hey everyone! Just wanted to pop on here to give some clarification. 

    Your Viewer Count reflects the total number of people watching your live broadcast, whether or not they have logged into a Twitch account. Your total Users in Chat reflects the number of logged-in Twitch accounts that are connected to your chat. In some instances, an account can be connected to your chat without watching your live broadcast - like chat bots, users in chat-only mode, or users in pop-out chat mode - which would then create a difference in your total number of Users in Chat and your Viewer Count. You can learn more about your Viewer Count and Users in Chat in this help article.

    Thank you as always for the feedback!

  2. hola.yo soy nuevo en el stream y quiero ser afiliado.como saben hay que tener 50 seguidores, yo tengo casi 20 y cuando voy a logros me aparece que tengo solo 9.si me podrian ayudar por favor...graciassss

    89 votes

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    39 comments  ·  Bugs  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello everyone! Just wanted to let you know that we normally recommend waiting around 48 hours for your stats to update after a stream.

    If you believe you're experiencing an error please reach out to our support team at help.twitch.tv

    Thank you for your patience!

  3. Yesterday I just did all the "Affiliate program" requeriments, it says on my dashboard that I can start now, but everytime I click on the button I get this screen:

    "sorry. unless you’ve got a time machine, that content is unavailable"

    what is happening?

    44 votes

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    Closed  ·  31 comments  ·  Bugs  ·  Flag idea as inappropriate…  ·  Admin →

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  4. Not sure if this has been happening all along, but there are errors in the Stream Summary for me. For instance, I streamed from 6:50p - 10:05p tonight, but it tells me my stream went from 6:50-8:55, shorting me over an hour. Also, says I gained only 1 follower tonight, but I gained 4. Is this just a glitch tonight, or has this kind of thing been going on for awhile? If so, it's hard to trust the stats...

    25 votes

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    Closed  ·  19 comments  ·  Bugs  ·  Flag idea as inappropriate…  ·  Admin →

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  5. My channel cannot be found by category,game or even by typing my channel name, It's been 2 weeks since my channel disappears completely to followers even though I'm live my channel cannot be found unless people type my channel URL link, otherwise it banishes until I go offline. Stream is good and live but it disappears from every list on the site.

    24 votes

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    Closed  ·  6 comments  ·  Bugs  ·  Flag idea as inappropriate…  ·  Admin →

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  6. When I upload a thumbnail it is shown in black, it does not load the thumbnails of my streams correctly.

    18 votes

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    Closed  ·  10 comments  ·  Bugs  ·  Flag idea as inappropriate…  ·  Admin →

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  7. When I go into Video Producer all I see is the drop down for 'All Videos', 'Upload', Past Premiere', etc. a TIP that says '32% of viewers that watch a highlight return to a live stream within a week. Make a highlight' and 'You have no videos which match these filters.' No way to upload a video. Doesn't work on Chrome or IE

    18 votes

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    10 comments  ·  Bugs  ·  Flag idea as inappropriate…  ·  Admin →

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    Hey everyone! Apologies for the delayed response. Please note that in order to use the upload feature in your Video Producer you must be an Affiliate or Partner. You can learn more here!

    Thank you!

  8. 15 votes

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    Closed  ·  1 comment  ·  Bugs  ·  Flag idea as inappropriate…  ·  Admin →

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  9. No aparezco cuando me buscan por twitch y algunos me dicen que tampoco les aparezco a la izquierda cuando estoy transmitiendo por su plataforma, es esto un bug o una configuración que toqué sin querer?

    14 votes

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    Closed  ·  3 comments  ·  Bugs  ·  Flag idea as inappropriate…  ·  Admin →

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  10. Llevo un mes intentando completar la 3 pregunta del formulario de afiliados y cuando intento hacer la pregunta de los ''canones'' se me queda cargando la pagina y no me sale nada, por favor ayúdenme es urgente, gracias.

    8 votes

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    Closed  ·  1 comment  ·  Bugs  ·  Flag idea as inappropriate…  ·  Admin →

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  11. Hola me ha llegado esta notificacion """"""""¿Necesitas ideas para tus recompensas de puntos de canal?

    Hemos añadido una colección de recompensas personalizadas con una lista de ideas que podrás explorar por categorías. Solo tienes que hacer clic en las recompensas que te interesan para añadirlas a tu programa de puntos de canal. Pruébala en la sección "Administrar recompensas" que encontrarás en la configuración de los puntos de canal, en el panel de control del creador."""""""

    pero el problema es que no encuentro los puntos de canal, no me sale. que solución hay

    8 votes

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    3 comments  ·  Bugs  ·  Flag idea as inappropriate…  ·  Admin →

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    Hey all! Sorry for missing this. Please note that Channel Points are only available for Partners and Affiliates at this time. You can learn more here! If you believe this is an error, please contact our support team at help.twitch.tv

    Thanks!

  12. Tengo problemas, mi canal no aparece en el buscador...

    7 votes

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    Closed  ·  7 comments  ·  Bugs  ·  Flag idea as inappropriate…  ·  Admin →

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  13. Mi canal no aparece en la busqueda, es como si no existiera pero me fije de canales con menos seguidores o inclusive sin contenido y sin embargo aparecen.
    My channel does not appear in the search. As if it didn't exist and i dont understand why. I see others channels without content or followers and they appear.
    Voten si les pasa lo mismo/ Vot if you are in the same situation

    7 votes

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    Closed  ·  1 comment  ·  Bugs  ·  Flag idea as inappropriate…  ·  Admin →

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  14. 6 votes

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    Closed  ·  0 comments  ·  Bugs  ·  Flag idea as inappropriate…  ·  Admin →

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  15. hola que tal, me aparece este error cuando quiera sacar la clave de retransmision ayuda porfavor

    Error al cargar las propiedades del canal. Actualiza la página e inténtalo de nuevo.

    no se que paso

    6 votes

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    5 comments  ·  Bugs  ·  Flag idea as inappropriate…  ·  Admin →

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  16. The stream summary on my twitch account and the email summary are not reflecting the sub counts from the previous stream.

    The analytics at least show the sub breakdowns correctly, however, the summaries still say 0 instead of the actual number.

    6 votes

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    Closed  ·  0 comments  ·  Bugs  ·  Flag idea as inappropriate…  ·  Admin →

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  17. I tried to live stream for the first time with the help of OBS. And now I wanted to watch back if everytime worked out and such but it is endlessly loading and showing a black screen. In some settings it says that I have no videos however in the manager it says how many minutes I stream. But I can also not watch it back in the editor manager

    6 votes

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    Closed  ·  3 comments  ·  Bugs  ·  Flag idea as inappropriate…  ·  Admin →

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  18. Quiero que mi canal este etiquetado como español

    6 votes

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    Closed  ·  3 comments  ·  Bugs  ·  Flag idea as inappropriate…  ·  Admin →

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  19. Quick Actions tab under Stream manager is missing and i can not seem to find a way to re-add the tab.

    5 votes

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    Closed  ·  4 comments  ·  Bugs  ·  Flag idea as inappropriate…  ·  Admin →

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  20. 5 votes

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    1 comment  ·  Bugs  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello! So sorry for responding late here, however we normally recommend waiting around 48 hours for your achievements to update after a stream. 

    Thank you for your patience!

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